 Hello. Good afternoon everybody. Welcome to the webinar for the improvements to saferproducts.gov section 15b reporting system. This webinar focus specifically is going to be on participating in the fast track recall program. My name is Phil Burmell. I'm an assistant division director at the U.S. Consumer Product Safety Commission, specifically the supervisor of the fast track program. And hi everybody I'm Shelby Mathis. I'm the small business ombudsman at the Consumer Product Safety Commission have the pleasure of working with Phil in that capacity. Before we get started today, I feel like we've all been living for a year in this pandemic with all of these online tools to deliver webinar content but I just want to walk you through a little bit of the tools on the right hand side of your screen. So as we present today, you may have questions. You can submit those to us using the toolbar on the right hand side of your screen you should have a questions box or a chat box, depending on what type of web browser you're using or what type of computer you're using. You can submit those questions via the questions or chat box right to us and we're going to be addressing questions at the end of the session. Also, on the right hand toolbar, you'll see there's a handout section. So we always get the question, can we get the slides for today. The answer is yes. The good news is that the slides for today are attached as a handout as a PDF on the right hand side toolbar, and you have the ability to download the PDF of those slides. So that I think that's all the functionality. I'm going to turn it back over to Phil to get us started with today's presentation. Thank you, Shelby. Today's presentation is going to be done in two parts. I will start off. And then Shelby will finish up disclaimer is that this presentation was prepared by CPSC staff and may not necessarily reflect the views of the commission. So today's presentation is on the improvements to saferproducts.gov section 15b reporting system. Now with the focus today will be on participating in the fast track recall program. However, we will add additional information on aspects of this presentation that pertain to non fast track. However, the main focus will be fast track. When I arrived at the consumer product safety commission two years ago, I recognize that the online reporting system was a bit bulky for firms wanting to use saferproducts.gov report an initial report. There was a lot of information that was required upfront. What we did over the last two years was broke breakdown that information according to the regulation. What we wanted to do here was create a more clear roadmap for firms that encourage them to utilize the online reporting system. How we broke it down is that reports will now be submitted in two parts. Everyone's familiar with the initial report section. This meets the section 15 reporting obligation. All cases will be required to submit an initial report. What we've done with this initial report is we've streamlined the information required. We're required the information specifically laid out in the regulation. And what we realize is that information does not have to be very lengthy. After that initial report, we're then requiring additional information to be submitted after the fact. This is a requirement for fast track cases. It will be phased in as a requirement for fast track that all users utilize this online portal for eligibility to participate in the fast track program. Some other upgrades that we've included are the streamline interface. The hover over providing additional descriptions of information that we're requesting firms to provide us. We're giving you more definitions. This will help you understand the specific information that we are asking for and be better able to provide it to us. We're also giving you a menu on the left hand side of the page, which I'll show you on the next slide, which clearly shows your progress in the submission of information. We wanted users to be able to submit information in an organized manner with added user ability. Additional functionality that we've included is we have made this mobile friend. You will be able to use this new recording tools on a mobile phone or a tablet, which currently is not able to be done in the current portal. Inside the new portal, you will be able to edit the press releases templates. In addition, the additional information section as well. At the end of submitting the initial report, you can also download PDF copy of the report as well. We've made attachments easier to submit and included system prompts, supplying the required documents. For example, depending on the type of recall that you're proposing with CPSC different documentation is required. And the specific documents that are required will be more clearly laid out. Also, auto generated emails and reminders will also be sent to submitters. These reminders consist of a confirmation of submission, a reminder of upcoming deadlines for the case, case number and the name and contact information for the compliance officer assigned. There are also auto generated press release templates that will be pre populated with the information that you enter into the system. Up on the screen now is saferproducts.gov. For those who regularly use the online reporting portal. This page is familiar to you. If a user is not logged into the business portal, this is the page that they will see. On the right hand side, we've made that blue box saying report a potentially unsafe product, a little bit larger. That's the main button for clicking for starting the initial report. Again, the button on the left register will remain there and for anyone who doesn't have a business account, they're able to register at that time. You do realize that a there is a large benefit for being registered with saferproducts.gov. The major benefit is that information will be pre populated. You'll be able to access history and update information about your firm. Once you select on report a potentially unsafe product. You'll be brought to the first page of the initial report submission. If you understand this page is completely new. This first step in the initial report deals with product description. First, I want to go through the layout of this new initial report portal. On the left hand side. That is a menu showing your progress from top to bottom. If you want to go through the layout of the initial report, you can go through the layout of the initial report. And if you want to go through the layout of the initial report, show what step you're currently on and subsequent dots below show how you will progress through the initial report. As we move to the questions in the middle. Starting with product description you'll see a red asterisk. In addition to additional brand names or model names or numbers. We've added the functionality of clicking just below that text box and allowing you to add more. We've added this functionality to not clutter the screen but also provide users the greatest functionality and using this portal. So what we've tried to do here is follow the exact order of the regulation after filling out product description. You'll then move on to the manufacturer importer or retailer page. The entry at the top to be the primary entity reporting. As you can see manufacturer importer retailer has a red asterisk so it will be required. Immediately next to that red asterisk is a hover over question mark. When a user hovers the mouse over that additional information will appear. We've added these into any field where we feel there could be confusion or additional clarification is needed. Also just below that pop up there is another ad manufacturer importer retailer option. We've added the functionality of including multiple in there while also denoting on the left by checking boxes for which entity that is down below the required information dealing with address and telephone. Following the contact person name title and email address moving on in the initial report the hazard information. Asks first off for a hazard description. This is a required field. Given the asterisks again with a hover over to better explain what exactly we're asking for. I'm afraid that this appears to be a small text box. We allow users to submit an explanation of up to 500 words in this box to explain what their hazard description is or could be. Just below that we have a primary hazard users who have used the current business portal are familiar with this tab. The options for the hazard drop down remain the same. We no longer request users to enter in a secondary hazard. Just to the right. Certification standards information. If your product was required to meet certain safety certification or standards. We're going to ask you to enter in that information there from the drop down. If it's not applicable. There's a box that you can click on the right. Just below that, if you're reporting a potential violation of a mandatory safety standard users are able to check a box yes or no. This lets us in compliance loop in our regulated compliance team as necessary. Moving on in the initial report to the nature and extent of the injury. This page requires users to enter in the total number of incidents injuries and deaths. Now located at the top. This information should include only numbers that have occurred within the United States. Now for those total number of incidents injuries and deaths, those are required numbers. And we ask that users submit the most accurate and up to date numbers that they know at the time of submission. However, there are instances where individuals do not know these this information and we provided a checkbox on the right for users to more clearly indicate that. Cover over those question marks with circles provided next to each line to give users a better idea of the specific scope of information that we are asking for. When you do enter in a number for injuries or deaths that's greater than zero, a text box below will appear. And the reason for this is if injuries or deaths have occurred. More information on those situations are required. So we asked that you provide additional information in those text boxes. Again, the boxes do appear small on the screen. However, you are able to enter in fairly large amount of information. In the initial report the contact information of the individual filing the report, or consultants and attorneys, their law firm contact information would go here. If you are a business portal registered user, you can check the box at the top and information will pre populate. Users will see this page, continuing on to the acknowledgement page in the initial report. At first there is a confidentiality agreement or checking that box. And the next question would you like to proceed in the fast track recall program. This is a major fork in the road in our process. Checking no means that you wish to go non fast track. Checking yes means that you would like to participate in the fast track program. Take your eyes and slide them to the right side of the screen to participate in the fast track recall program a business must be prepared to implement corrective action plan, including a consumer level recall. This is a refund repair or replacement. In addition, the firm must immediately stop sale and distribution of the product. These are requirements in the fast track program. Down below additional comments. We've provided that text box for firms to provide us with any additional information, if they are not on a clear path to either fast track or non fast track. This helps compliance better understand the situation. And if additional conversation is necessary, that then can happen. After selecting yes or no, and or providing additional comments, a pop up will appear. This pop up will appear if you have selected to go fast track. This pop up says submitting through the system is not considered an admission of the existence of a substantial product hazard or violation of a mandatory safety standard. Again, a benefit of going fast track. As you can see, this is the review and submission. Page on the initial report. If you look back left to the vertical column, you've, you can clearly see that you have completed all six of six steps initial report. Also, you can review the information in front of you to see if everything is correct. At this point, you have the option to edit that information. If you wish, you can either click on edit on the right hand side. Or you can click on the left hand side column on a specific line, and you'll be taken to that line. In doing that, no information will be lost in the process. We wanted to make sure that we minimized the likelihood of having to re enter information when going back to edit things. Again, at the bottom, there is a checkbox that you acknowledge the information upon submission, and then located at the bottom, there are two checkboxes that are possible to be selected. On the left, it says you have chosen fast track that edit button next to that allows you the ability if at this point you wish not to go fast track to change that. However, if you do wish to continue forward in the fast track program that blue button submit initial report and proceed to fast track is the button that you should hit. At this point in the process, your fast track initial report has been submitted. Copy of that report has been sent to the email address that was provided. On this page, the report number will populate along with the date submitted. You have the option on the, the upper download report button to download a PDF copy of the report here. Also just below that, if you have, you are at the point of the process where you would like to continue. You've completed the initial report and you'd like to continue on to complete and fulfill the additional information. You have that option here. If users are have not registered as a business. They also have that option here register your company with us as this button. If someone is not registered. This is the page. And that is a summary and a review of the initial report process. This time, I'm going to pass it over to my colleague Shelby Mathis who will go through the additional information. Thank you so much Phil now I'm off mute. Let me make sure. I think we're good to go. Excellent. All right, so. Phil did a fantastic job of walking you through the initial report and he talked about the fact that there was a fork in the road there and for today's presentation we're just going to focus on what you're going to see if you select yes you want to proceed in fast track and you submit that initial report. And if you select all the information for a what's traditionally called a full report in the regulation, and you're ready to proceed then this is the first page you're going to see. And it's a checklist of information that we need you to gather that we're going to be expecting you to supply. We thought it best to give you a heads up on what's coming in terms of future requests for information on subsequent pages with a checklist so the first thing is we're going to ask you details of the stop sale of the product. This is a requirement to be in the fast track program. And we'll see in subsequent slides what more details we need on the stop sale but just a heads up you're going to need to gather those details to submit them to us. We need information about the notification measures that have been taken with consumers, the distribution chain and others. We'll ask for information about product details including the brand name and model number you certainly already submitted those at the initial report stage if there are more that you realize are also involved in the section 15b report now's the time to include those. You'll also see there's more information that you can submit serial numbers UPC codes, date codes, those sorts of things to look for on the product. We'll also be talking about product distribution information, including whether the product was distributed in Canada or Mexico. Why is this information important to ask as you're submitting your additional information and subsequent pages. Well because it impacts the press release that goes out to the public, and it cues us within the Office of Compliance to know that we need to work with our partners at Health Canada and Prefeco to communicate this recall to the public at large. Also, I need some information on the hazard. You've entered some preliminary information about the hazard at the initial report stage but this is going to be more in depth information. You'll also need to know what remedy you're selecting if there's more than one you have three options here a refund or repair or replacement. And we'll talk about in more detail what is needed, depending on which remedy you select if you select all of them we'll talk about what's required there. We'll also need information about recall notices that you plan to post and where you plan to post them in terms of websites and social media platforms. And together product photos this is a requirement that comes straight from the regulation for a full report, all submissions for fast track are going to require a product photo. So you'll have the ability to upload those at the end of this system, and depending on the remedy that you've selected will also need technical documents and or consumer instructions could be required. Notice at the bottom before we proceed that says, just a heads up you're going to have the ability to provide additional attachments so this is a bit of a lengthy checklist. If there are more attachments that you have maybe more information about injuries or deaths that you want to make sure we get. That's going to be on the attachments page and we're going to do our best there to queue you as to what we're looking for from you in order to be able to process this case very quickly. As Phil mentioned, one of the benefits of this new system is we are going to be populating as you complete each of these screens, a press release template and I'll talk more about what that means in just a moment, that you'll be able to see a draft press release before you submit all this additional information to the CPSC. Alright, so this is the first screen within the additional information section for fast track. As Phil mentioned, we've got the menu bar running along the left hand side of the screen. You'll see this is a little bit different than the initial report where we had six steps. Now we have nine. I mean that makes sense if you look at our regs 1115.13 C and D. You'll see there's a there's a difference in the link there on what's required for an initial report, which is really meant to fulfill your section 15B reporting obligation to us right at the outset to do so very quickly. And what's required in terms of more wholesome to some if you will information on the actual hazard and how many products are involved for us to be able to process your case. Specifically, we're focused on fast track. So the first screen that you're going to see is a question on whether or not you've stopped sale. And it's a yes or no question. As Phil mentioned, the red asterisk denote fields that are required to be answered to proceed to the next screen. And the question marks are hover over text. So in this case, there's question mark that hover over text. If you moved your mouse over it would say stopping sale of the product means that you have notified everyone in your supply chain to stop sale. So depending on how you answer this product or answer sorry this question on whether or not you've stopped sale of the product, you could see a pop up. If you say no, this is a pop up message that will appear on your screen. Stopping sale is a requirement to participate in the fast track program. You've stopped sale of the consumer product is no longer available for purchase by an end consumer and all inventory in the distribution chain has been quarantined to prevent it from reaching consumers. So after seeing that pop up if you realize I haven't stopped sale of the product, you aren't eligible to enter the fast track program because that's a requirement of entering fast track is stopping sale. So you would close out that pop up message and stop sale of the product and come back to this system to supply additional information and be able to select yes on whether or not you've stopped sale. So just to be clear, if you select no, I have not stopped sale of the product, you will not be able to advance to future screens. One of the benefits of setting up this system with the rules that we're putting in place is we're actually building in guardrails to make sure that when you submit information to the CPSC and you think you've submitted a report to be eligible to be in fast track that you've given us everything we need and the form that we needed in order to process your case. So hopefully you're able to select yes on stopped sale so that you can proceed on these screens. Once you select yes, just as Phil indicated you'll see we've tried to keep these screens as clutter free as possible. But if you depending on the answer that you supply, you'll see that additional questions stack beneath it and this appears quite well on a tablet or a phone. Obviously it works great on a desktop or a laptop computer but for a smaller screen. The group that is building this system has done a really good job of making sure that it is very clean on the screen and it's clear what you're selecting here. So you select yes for stopping sale of the product. We're going to ask you does that mean you stopped retail sale or you stopped online sale. For purposes of this demonstration we've assumed that you stopped retail sale and will ask you to enter a date and the reason there's a little calendar box there you have two options and completing fields like this you can manually type in a date if you know it was April 1 of 2021 when you stopped retail sale you can type in April 1 of 2021 right into that box or you can select the little calendar button and you'll see a calendar appear and be able to select the date that that retail sale was actually stopped. Additional questions below not required but helpful information for the fast track team and compliance is have you stopped production of the product and have you stopped distribution of the product. And again depending on how you answer these questions if you say yes, you're going to get a date box that pops up beneath if you say no, nothing will populate below so you won't see that date box. We also ask about the notification measures that you've taken. So once you select yes that you've stopped sale of the product notification measures taken populates and this is a required field. We asked, have you notified consumers, have you notified the distribution chain, have you notified others and if so provide additional information and for purposes of this demo. We've assumed that you've notified consumers and you've notified others that other free text box will allow you to provide more color to the CPSC about who else you've notified in your chain of commerce. So you can see just as Phil was showing you on the left hand side the menu shows hey we've completed the stop sale section it's got a green check mark and now we've moved on to product distribution that has a yellow dot. So the first question on product distribution is the total number of products distributed in the US. We, which is a required field, and then we ask you to break that number down in terms of where in the chain of commerce, the products actually are how many are with manufacturers how many are with distributors how many are with retailers and how many are with consumers. This is very similar to the existing reporting system. It's just organized in a bit of a different way on product distribution. We also ask and these are required questions because they impact the press release document that this system is generating for you based on templates. Was the product distributed in Canada and you have a yes or no option there and was it distributed in Mexico and again you have a yes or no option there. And for purposes of the demonstration, we have presumed that it was the product was distributed in Canada and it was distributed in Mexico. You'll see that just like in prior screens, an additional question populates right beneath asking for the total number of products distributed in Canada, the total number distributed in Mexico. And if you don't know we've given you the option to check the unknown at this time box. At the bottom of your screen you'll see the brand name model name and number appears this will pre populate from what you entered in the initial report because you should be thinking about the initial report that Phil walked you through and this additional information on a fast track case as book ins. So, you submitted an initial report that's the only way that you've hit these additional information screens. So your brand name and model name number supplied at the initial report stage will pre populate here. I mentioned when we were going through the checklist if you realize between submitting an initial report and this additional information that other brand names model names or numbers are involved. You have the ability to hit the plus sign on the left hand side and add additional brand names and model numbers you also have the ability to delete ones that are erroneous. You also can supply serial numbers, date codes and UPC codes, although you'll see that that information while very helpful to consumers is not a mandatory field because it doesn't have the red asterisk. So on this screen, even though the menu bar across the left hand side and the screen layout should look very familiar. So actually something that's changed from the initial report and this is the first screen where you see it. And it's that there's a save button at the bottom of the screen. So when Phil was taking you through the initial report, the system doesn't know who you are unless you've originated from the business portal and clicked the section 15 be report button to start the initial report screens that Phil walked you through. So he talked about pre populating information about your contact information for the firm that you work with. That all happens if you originate from the business portal, but let's assume you don't. How do you save your information for an initial report. Unfortunately, there's not a way to save that information. The good news is, is that you saw that six very easy screens to complete. So you know there your completion time there once you've gathered all the information that you need should be very quick. The additional information section that I'm walking you through is a much more robust questionnaire will say you're providing a lot more detailed information and we recognize that that you may start down this path on completing additional information yet not have all the info that you need to So if you're starting from the business portal and you click save this draft additional information report is going to save in your business portal account and I'll talk more about what that means at the end of showing you all these slides. If you don't have a business portal account and you click save. The good news is, is you're going to get an email that will include a hyperlink for you to follow a verification code. To enter to confirm your identity and you'll be able to pick up where you left off in the system at a future date once you have all the information that you need. So we talked about product distribution product details really also relates to distribution but it's just more in depth information on the product itself and how it made its way into commerce. So we also ask about distribution of the product was it nationwide in the US or was it limited or regionally distributed and if it's limited or regional we're going to ask you to specify where we ask when the product was sold. And again this is a required field we're looking for a start date and an end date on the product sale dates, the production importation dates. We also need a date began and ended again a required field there and then the distribution dates themselves the date that that began and the date that it ended are also required there for retail price. This is a required field why because it goes in a press release each of these required things are going to be needed to finish the case. Hence the red asterisk so retail price is set up to accept amounts in US dollars, you can include a range or, you know, you can include one price if the item was only sold for $100 you put $100 in there, but you could also put a range 100 to $150 depending on where it was purchased. At the bottom you'll see where and how was the product sold is another required field. And what we're looking for here is more color on how the product is being distributed was it sold in brick and mortar and online. You know was it sold in traditional retail, if so where and as Phil mentioned, you've got a pretty big text box there to supply information to us you're looking at about 10 lines of text. And because this is going to work on a tablet it's going to work on a phone in the same way that it works on a desktop computer or laptop computer. We think that's going to make it much more user friendly for you to supply each of these pieces of information to us that are critical for processing the case efficiently. So we've completed now three of the nine steps we moved to hazard information. So hazard description, we're looking for more detail than was supplied at the initial report stage that Phil walked you through. And again, there's a question mark next to the required hazard description field. And that question marks the hover over and will cue you please describe the possible mechanism of injury for the product you're reporting. So is there a is there an electrocution risk when certain things happen is there a fire danger when certain things happen you would provide more information in that free text box there. The primary hazard that was supplied at the initial report stage. It's a drop down that information should pre populate from your initial report because again, your initial report and your additional information submissions are book ins in your fast track case. Just as it wasn't a mandatory field at the initial reporting stage secondary hazard will also have drop downs and the fields in these drop downs were keeping exactly what is shown on the existing site. So for those of you that are very familiar with the online section 15 B system right now, you're going to see the same choices in primary hazard and secondary hazard. We also require you to submit when the hazard was discovered. And again, we're looking for a date here. You have the ability to select from calendar, or you can type in a specific date. How was the hazard discovered. And again, this is a free text box where you can let us know you know it was reported by a consumer internal testing revealed this hazard. What have you but we're looking for more information on how the hazard was discovered by your firm. Now across what is basically the center of your screen I guess it's probably the lower two thirds of your screen is a question in blue. Have there been injuries or deaths and submitting your initial report to the US Consumer Product Safety Commission. And that's a yes or no question. The reason I question is here is we understand that there could be folks that start the initial report, and they have everything they need they want to proceed fast track. All the documents that they need to submit to us are ready to go. They complete the initial report screens those quick six screens that Phil went through, and then they get to this section. And they complete this section very quickly and that submission happens the same day so your initial report filing date and your additional information filing date for your fast track case have the same date stamp. Those people. We are very grateful for but we also realized that there could be circumstances where a firm meets their section 15 filing obligation by submitting their initial report information but they don't have more information when they make that initial report. They want to go fast track but they just don't have enough info to fill out all of these screens that I'm walking through. When that is the case, we realize that there could be a period of time it could be a week or more of lag, where an injury or a death could take place based on the hazard. And so we're trying to capture that here. So depending on what you select if you select yes, you'll get a free text box that will appear and say provide details and subsequent injuries or death. If you select no that free text box will not appear, and you'll just see the question below, which is, are there any component parts that are involved in this hazard. If you select yes, we require you to supply us the component supplier name and the component part product. And again, only component parts that are involved in the hazard not every component part associated with the product. Now we move to remedy. First question here is what is the proposed remedy refunds repair or replacement. And depending on what you select for your proposed remedy, you're going to get text that's going to cue you as to what will be required of you, based on the selection. So if you select repair, you're going to get a pop up that says you must provide consumer instructions and technical documents supporting the proposed repair. You will be able to submit these documents in the upcoming attachment section, and you can see on the left hand menu that we're making our way, albeit probably slower than you would like because I want to go in depth on each of these screens. But you see that attachments is the last screen. So you'll be able to submit those consumer instructions and the technical documents during the attachments page and I'll walk through how that's going to work in just a second. If you select replacement, we're going to be looking for technical documents supporting the proposed replacement and this pop up is going to cue you to that. You're going to have to get those documents ready because we're going to expect you to attach them in the attachment section that's coming up. If you select repair and replacement, we're going to be looking for consumer instructions and technical documents that support your repair and your replacement. And again, you'll submit those at the attachment screen. If you select refund, I should say you're not going to get any pop up. But repair and replacement, depending on whether you select one or both will cue that pop up language. And again, we're looking for a calendar date here. Depending on what you complete in this field. You may see a pop up that gives you the following warning. If you're proposed repair or replacement will not be available for an extended period of time. You may not be eligible for the fast track program. Now, regardless of that date that you put in on when available, you are going to be able to continue to advance to the next screen by hitting next. And it will show that you've completed your remedy section here as long as you've completed all the required fields with the red asterisk that appear on the screen. So this is distinct from the stop sale, where if you say no, I have not stopped sale, you will not be able to proceed. But this is meant to be a warning that, you know, if you're talking about months in the future for a proposed remedy and you don't have an alternative that's available sooner, you may not be eligible to be in the fast track program. For your proposed remedy, we are looking for a little bit more details there. And again, that goes in the press release that goes into what ultimately gets released to the public. If a repair or replacement is involved, so we're looking for more details on how that will work. If it's a repair, maybe consumers need to bring the product to a certain location or a certain chain of locations within a certain timeframe. All of that information can be supplied in that free text box that set up to receive 20, about 20 lines of free text. Next, we'll look for information on the recall notice that you plan to provide. And the first question that appears on the screen is, do you have the ability to contact at least 95% of the product's consumers? And this is a required field. You can select yes or no, regardless of whether you select yes or no. There will be a free text box below that asks for you to explain how you would accomplish direct notice to consumers. We left that free text box there, because if you have 95% of products consumers, it's going to impact the press release template that's going to populate. You'll be eligible for a recall alert template, and we'll talk about that in just a second. But if you don't have 95% of the product's consumers information, contact information, you may have 75% of the product's consumers information. And you can let us know that in this free text box, and it may end up impacting how your case is handled by the fast track team and compliance. The next section is asking for the proposed web addresses where you plan to post the recall. You can type in, you know, www locations here and they can stack on top of one another. It's a free text box, so it's meant to accept really any text and symbols and separate them with semi colon. You can stack them on top of one another, however you want to supply that information. And then lastly, because we are in the age of social media, which social media platforms does your company use? This is a required field, and we're asking you to select all the apply. As you select each of those, you're going to get a drop down. The options that you're going to have appear there. If there is a social media platform that you use, you know, TikTok is not listed. If you use TikTok and that's a great way for you to communicate with your consumers, then you can click other and you'll have the ability to put in information about that additional social media platform. But we've also, I should mention it's not shown on this display, but each time you select a social media platform, you're going to supply the handle or your account information for that social media platform, not the login information, but just what your YouTube handle is or your Twitter handle. And then lastly, this is going to look just like what Phil showed you for the initial report. We need the contact information of the individual that's supplying this additional information. And again, if you've originated from the business portal, you can easily select the individual making the report as the manufacturer, importer or retailer, and it will populate your firm's information straight from the business portal and give you a clean or screen. If you are a consultant or a private attorney, not an in-house attorney, but a private attorney that's working for a client and submitting this information online on their behalf, this is where you would complete your law firm information. And just as Phil mentioned, and as I just noted, if you select the individual making the report as the manufacturer, importer or retailer, it's going to pre-populate all that mailing address information. You don't have to type any of that out. You'll just supply your first name, your last name and email address and your title. Two things to point out on this page, and it's the same for this additional information section as it is for the initial report. Why is the email address important? Phil talked about notifications that will come to you when you submit either an initial report and or additional information via this system or submit attachments via this system. The email address that's tied to those notifications is the one that you provide on this screen at the end of the initial report and at the end of the additional information section. So you want to make sure that the person who's responsible for managing the Section 15B case with compliance, with fast track, a regulated case, a non-fast track compliance enforcement litigation case, that their email address is there because that's who is going to be receiving the automated notifications that a filing has happened, the PDFs that are available for download, and reminders that something is due to the CPSC on an open case. We ask for the contact person title. Why do we do that? Because documentation that comes from the CPSC to the individual filing the report, we want to be able to address you appropriately. So we ask for your title there, but it is not a required field. All right, this is one of the big changes. In addition to making this system cleaner, more user-friendly, working on a tablet, having bells and whistles like email notifications and confirmations when you submit things, that's all fine and good. But we really thought adding this press release template would be a huge benefit. So when you get to this screen and you're completing additional information for the fast track program, you're not going to see what we're looking at on our screen. This is just for demo purposes. What you're going to see is a text editor that has a fixed press release template in it, with information pre-populated based on your submission at the initial report stage and the submissions that you've made on prior pages for this additional information section. And the four press release templates that could populate are a recall alert template, which would populate when a firm selects that they have 95% of the consumer contact information. If the product has been distributed in Canada, the press release template will populate with information about a recall with Health Canada. If the product has been distributed in Mexico, the press release template will populate with information about a recall in conjunction with Perfeco and the CPSC. And then finally, if you don't meet the requirements on having 95% of your customer's contact info, the product wasn't distributed in Canada, it wasn't distributed in Mexico, then the standard fast track recall press release template is what's going to populate. But again, on this screen, when the system launches, you will not see this bulleted list here. You'll see a text editor that I think we're mostly familiar with using in other government systems. That's going to have a lot of the language fixed, and those are press release terms that must be in there. But editable text will be there with your pre-populated information from subsequent screen submissions. All right. Lastly, we've got this attachments page. Now, a few things to remember here. This page is really, you know, I realized we had to generate these system mockups in PowerPoint, which means that, you know, they're going to display a little less aesthetically pleasing than they will when the actual system launches and you're using it on your computer. But you should note that the great news is on the left-hand side for our menu, we've completed eight of the nine steps. We're on the last page here. The attachment screen is broken into two parts, and it's really customized based on the way that you've answered questions in your initial report and this additional information pages that we've just gone through. Everybody is going to have in their required section product photos. You see there's a required attachment section and an optional attachment section. Everybody's going to have product photos. If for your remedy, you select repair or replacement, we are going to require technical documents submissions from you. You'll be able to click the upload button and submit those documents then. If you've selected repair as your remedy, we're going to ask for repair instructions that would go to a consumer letting them know about how to effectuate that repair or that repair. You can upload those repair instructions by clicking the upload button. If you've confirmed that there were injuries or deaths associated with the product, that's either at the initial report stage or at the additional information stage, meaning that injuries or deaths in total is greater than zero. We're going to require you to submit injury or death report information right now. And you would do that by clicking the upload button. And then lastly, testing reports to a safety standard. If you selected the box that says you are reporting a potential violation of a mandatory safety standard because you're a regulated product such as a mattress for children's sleepwear. In that case, you would have selected, you know, there's potential for a violation of a mandatory safety standard. If in the case of a mattress, it's highly flammable. There's a flammability standard on mattresses. Same goes for children's sleepwear, a flammability standard. If you're in potential violation of the flammability standards there and you selected a potential violation of a mandatory safety standard, you have to supply testing reports to the safety standard. And we would ask that you upload those by clicking the upload button. Now, again, anything that populates in the required attachment section, you will need to upload a document in order to proceed to the next page. If you don't have the documents, you can always select save. And as I mentioned, if you have a business portal account, the saved link to this partially completed additional information report will be there. You can log into your business account, follow the link. It'll take you right back to the screen. You upload the additional documents you need. You hit next and submit and you're good. If you don't have a business portal account, clicking save will mean that you get an email to an email address where you verify your identity. You follow that link and it'll take you back to this page and you can complete the report at a later date. So the required attachment section, again, just to stress, A through E are appearing here because we've assumed for purposes of this demonstration that you have selected repair and replacement as your remedy that injuries or deaths are over zero. And there's a potential violation of a mandatory safety standard. If any of those things do not apply, then those items would fall off of the required attachment section and become optional attachments. And look, when we were setting up this attachments page, we wanted to make it cleaner. The existing way that you attach documents in the online system is just attaching one document that has everything submitted as a PDF or just randomly attaching documents. And we wanted it to be more organized and we wanted to queue you truly to the information that we're going to need within our agency to process your case more expeditiously. So for optional attachments, again, these are not required submissions, but you have the ability to submit them. And if you have this information, we would appreciate if you did further description of complaints or injury. We would like to hear more information there. That could be picking up subsequent injuries or deaths associated with the product since filing the initial report. Maybe you want to parse that out there. It could be a catch all for a lot of things related to complaints and injuries. The stop sale notice or letter to distribution chain retailers or consumers, we would love to see either a proposed or an executed stop sale notice that you've issued. You can upload it there by clicking the upload button, a website mockup of your recall notice again proposed or executed there would be great for us to see social media posts. Same with proposed or executed. You can upload those. And then you also have the ability to upload 10 up to 10 additional documents. And when you click upload, the document name will populate just as here we've titled it document ABC and attached to PDF, but you'll also get a free text box that will allow you to describe what that attachment is. And that's some functionality that does not exist in the current system. So just like Phil showed you, there is a review and submission screen. I will say here because I realized the text is tiny, a few things to note. PowerPoint is not a website, right? It is set up on a horizontal viewer. So when it comes time to review and submit your additional information to the CPSC, you're not going to see columns of information stacked horizontally next to one another. That's just done to let you know, you know, there's different sections and they'll all appear on the screen. You would actually scroll and that would work on a tablet. It would work on a phone. Again, a desktop and a laptop computer. Of course it's going to work there. But this will easily work on mobile devices too. If you wanted to edit any of the information. This is meant to just be a pretend summary here on each of the fields that we've completed. You could click the edit button and it would take you back to that section. So if you clicked edit on product information, it would take you back to the distribution and details section and you'd be able to edit. As Phil mentioned, if you don't want to click the edit buttons in each of the little shown sections and review and submission, you can click the menu bar on the left hand side and it'll take you right back to that page. And you just click next, next, next to get back to this end review and submission page. So just like at the initial report stage, you're going to be asked via checkbox to attest that the information that you're submitting is truthful and accurate to the best of your knowledge as of the time of submission. And your options here are to go back to prior screens to save where you are and not yet submit or to submit an additional information report. So if you click submit, you'll see the exact same page that Phil showed you at the end of the initial report submission and you're going to get a few options here. You're going to see your report number. You're going to see the date that it was submitted. You'll have the ability to download a PDF copy of your additional report that's just been submitted to the CPSC. Also, as I mentioned, the email address for the person filing the report is going to get an email confirmation that says thank you for submitting your additional report to the CPSC. If you have subsequent attachments to submit, follow this link to submit additional attachments and it will have a copy of the report also PDF on that auto generated email to the email address supplied for the person supplying or providing the report. As I mentioned, the same thing will appear on the bottom. If you don't have a business portal account with us will give you the option to register and you can download your additional report submission for fast track program and register for a business portal account, both right from this screen. So in summary, the goals of this project really are trying to standardize the starting point for all fast track cases. When we looked at the data, what we saw was that section 15 reports were coming in every which way. And admittedly, the process itself for submitting, you know, there are so many options. It's like a veritable potpourri. You could use the online system. When we went through the online system. There's not a break on initial report and what's traditionally been called a full report. Like we've broken this system into in order to submit with the existing online system, you've got to supply all the information that Phil and I have just gone through at one time to even click the submit button and have the system take your submission. So we thought that that was kind of onerous for folks that were just at the very early stages and really didn't have full report level information and just wanted to meet an initial reporting obligation under section 15 because it was very early and being notified of a potential issue. So we thought to standardize the starting point for all fast track cases that we would make the online system very easy to use in hopes of, and as Phil mentioned, transitioning in phases to using the online system to submit your initial report and additional information, a requirement for fast track cases going forward. We also wanted to minimize requests for more information after submission. Phil didn't mention this, but you know this is a topic area that we have discussed at Iqviso in 2020, in February of 2020 before the world shut down and we actually met in person. And the online Iqviso annual symposium that happened in 2021, in both cases we've talked about wanting to redo this fast track system. And we've gotten feedback. Thank you so much to everybody who was part of submitting feedback to us through our presentation at Iqviso and supplying our email addresses at those events or even touching base with us after the fact to provide information on how to make it easier to submit online section for section 15. That has been a huge help. But one of the things that we really heard over and over is, you know, I try to use the online system, I go through, I submit everything that it seems that the system wants me to submit and you guys still come back and you ask me for more information. And I spent so much time doing the online submission. I, you know, I can't win. So, by streamlining the online system and truly, I mean, we have spent months going through line by line. What we're asking for deciding what is required like what is truly needed from a press release standpoint from a hazard identification standpoint from a corrective action plan standpoint. At the office of compliance so that we're asking you for exactly what we need and we're queuing you to what we're looking for in terms of how that information is submitted. So because we do want to minimize the request for more information after you've submitted your initial report and additional information for fast track cases. We also wanted to streamline the press release process. This was feedback that we received from everybody. And we've tried to do that by making the press release template auto populate, giving you the ability to edit the auto populated information that's going to be supplied based on your inputs as you move through each of these screens. But it'll give you an idea of what is coming in terms of press release from the CPSC and give you an opportunity to have some say in the text that is appearing in that press release document. And again, it's customized based on your inputs. So we thought that that would go a long way to making the process more streamlined. And then as Phil has mentioned and I have mentioned business portal users. There's a lot of business portal users that already use that system for in depth investigations and reviewing those or ideas. And also for section six consumer complaints on potential on potential product hazards business portal users are going to have added functionality. They're going to have an extra tab that has all their section 15 b reports, like a chronology of them appearing there. It'll give you the ability to go back to a saved additional information submission and, you know, break up the submission time so that you can gather documents to actually give us what it is that we need in order to process the fast track case. And again, those email notifications, you're going to receive notice if your compliance case opens, your compliance officer information, the case number, all of those things are going to go to a business portal user automatically. And they'll be it'll be kind of a one stop place to go and see the status of all of your open section 15 reports. And again, as I mentioned online reporting through section 15 b system is going to be phased in this is the vision now as a requirement to enter the fast track recall program and again. This is because we are trying truly to make this an efficient process from start to finish. So I know a question that people are going to have is what is the potential timeline. We have heard from the folks that are helping us to build this system and they are in attendance today so they're watching this presentation and they're going to be receiving the feedback from you guys and the questions that you ask. We've heard that we could have a system and we should have a system that is available for beta testing in July or August of this year. So, I'll talk about our call for beta testers to give us some feedback from today's public hearing in just a second. And then I guess I should say our public meeting. And then in terms of timeline for when the system will launch the anticipated release date for this new system is going to be late 2021. So, with all that being said, I two points. We would love to get feedback from you before we go to the audience Q&A, we would love to receive feedback from you. You have the ability to submit questions today. Through the questions section, you have the ability to email myself or Phil feedback that you have based on what you've seen today. We would love to get that feedback. We have tried to think of everything but we realize you guys are who the system is being built for. So you are going to know much better than us about potential pitfalls. So you can email Phil or you can email myself or both of us at the email addresses on your screen. And I mentioned that we'll have a beta testing system available in July to August of this year. And we're doing a call for people that might be interested in serving as beta testers for us. If you are interested, you can scan the QR code that appears on your screen and provide your contact information to us. Again, timeframe here we're looking at July to August of 2021. And we just would really appreciate additional feedback from beta testers you'll be able to move through the system and provide we're still working out the details on providing, you know, dummy data to us. And just seeing how the different rules that we're going to put in place on each of the screens function and how the system will work. So with that, I will open it up to questions and I will call and see or I'll ask Phil if he wants to take the first question. Thank you so much, helping. Yes. So the first question. For future fast track cases. Will this be the only way to submit under section 15b and have a fast track case open. Yes, this will be phased in as a requirement for fast track cases, utilizing this online work for non fast track cases, the online submission will be the preference but will not be the only way to submit. But for fast track, it will be phased in as a requirement. So I'll take the next question if that's all right this is a super easy question is the webinar being recorded to share with those registered after. So thank you for that question I probably should have said that a good webinar host would have provided that information at the get go so apologies there. Yes, it is being recorded and everybody who registered for this webinar is going to receive a an email thanking you for attending within the next few business days and in that email will be a link to view the video here. I believe you can share that video by forwarding that email to others but that link may be unique to you if so, and you want to share the recorded video with other folks to get their feedback. So the good news is is we have a great team and communications that I work with frequently to put things on our YouTube channel. So this video will also eventually be posted to the business education playlist on the CPSC YouTube channel. So I have I see one more question that's like a quick question. Do you mind if I take that one. Okay, please confirm that a lawyer submitting a fast track report for a firm need not register and I think it cuts off but I think this is going to say for a business portal account. And I will confirm that a lawyer that submitting a fast track report so you're submitting an initial report and additional information. All the screens fill showed you all the screens I showed you need not register for a business portal account, you're going to get the screen that that ask you to submit the individual filing the report information, you'll supply your email address, your firms contact info there your title and you'll get the notifications via that email because again as I mentioned the individual filing the report email address that you supply is really who's going to get the notifications. So you won't see the benefits of, you know, having your section 15 reports queue up just like ID eyes and section six reports for business portal users, but from a functionality standpoint you're still going to be able to save auto notices are still going to go to you the confirmation that you filed online and the PDFs are still going to go to you as well. I will take the next question Shelby. Someone wanted to know how will the system pre populate information. So as, as we stated it will pull it straight from the business portal. So for this feature to work. You must be logged into a business portal account and click to start a report if you don't have a business portal account then this feature will not work. Got it. All right. Okay, let me see. We've got a question. Will we be able to submit an initial report and additional information at the same time. The answer there is yes we would love if people did that if you went online and said I've got everything I'm ready to go. You go through all the initial report screens that Phil went through. You go through all the additional information screens you attach all the required attachments you review that press release template and you're good to go. You submit and you can have the exact same filing date for your initial report and additional information. And that's going to send that info info right to Phil's team and fast track, and you're good to go so love that question for folks that can't submit. And at the same time, you know I mentioned, we recognize that the additional information that we're asking for, it's kind of in depth. Right I mean you may not have everything there at the get go so if you don't, you have the ability to save and come back. And that's absolutely fine too. Shelby I can take the next question. I wanted to know what notifications will online submitters receive. So those are those auto generated notifications to the email address provided so the types of things again that will provide is going to be a confirmation email upon submission of the initial report or the additional information. It's going to be the attachments with downloadable PDFs. You'll be notified when a case is opened and a case number is assigned and when a compliance officer is assigned. There's going to be email reminders to submit additional information. If you chose fast track. And any responses from the CPSC for additional information will also come this way. So if your information on your case is updated, for instance, if the compliance officer changes, then you'll also receive an email notification as well. All right, Phil I'm going to take the next question. And it's man these are good questions okay if you submit an initial report and you select fast track. How long do you have to complete the fast track information can you save the fast track info and come back later to finish filling it out. Great question. One of the things that we're trying to do with the new system is to set. You know I mentioned guard rails but it's really safety rails in place you know akin to going bowling. Oh my gosh when we could go bowling, when you can go bowling and they put those you know foam bumpers in the gutter so that you don't roll gutter balls. There's foam bumpers up for you and we're going to have the system build in reminders to you via email. Hey, you've submitted an initial report but not additional information you selected fast track. You need to submit additional information in the next X number of days and your notification will tell you that and you'll get a few of those before you get a notification that says. Hey, here's Phil's contact information you want to be in fast track, but we don't have what we need from you to open your case. But great question, you're going to get the notifications you're going to have, you know, a set amount of time we haven't firmly set that amount of time, but you will get. I think it's three email reminders and Phil you can keep me honest here I think it's three email reminders and the last one includes Phil's contact information because I mean truly, once you get that third reminder, you know we're talking. You know I don't we haven't set the times but you know more than a week or two has elapsed and fast track can't open a case because they don't have what they need from you so. Yes, you can save your work and you can't come back at a later date and you're going to get cues that the system is waiting for you to do that and Phil's team is waiting for you to do that. I will take the next question Shelby. Will this online system only be available for fast track case reports. So that answer is no, however the focus of today's presentation is submission to the fast track recall program, but the updated system will be available and preferred for submitting. Fast track and 15 be reports for non fast track and regulated cases, however for fast track submissions using the online system will be phased in as a requirement in the future. And I will take the next question, can you revise information such as product distribution if you become aware of new information. Great question. The answer on the initial report is no. It's frozen in time. The initial report is meant to meet a statutory obligation for you to report within a very short window of time to us, and that is a report that cannot be edited for additional information. Yes. So if you're a fast track case and you've submitted your additional information you can absolutely go in and edit your additional information report. And I, you know, the folks that are building the system are going to keep me honest here, because they are attending and they're listening and I'm hopeful, hoping I'm going to give the right information. This is also a cue for me to say all the more reason for people to scan the QR code and be willing to give us more feedback via a beta test, because that's going to be super helpful to us. And the way it works for the additional information or the way it will work is that if you have a business portal account, you'll actually see both submissions. You'll see your original additional information submission, and then your updated additional information submission and it's going to have a new filing date associated with it. So great question. The answer there is yes, if you're not a business portal user, you're just going to have emails in your email box that are confirming that additional additional information submission, but on the initial report the answer is no. That's a fixed filing to meet a statutory obligation and there's not an edit function available there. And take the next question, Shelby. This is a question in the additional information regarding who we have notified, such as consumers or the distribution chain. Does that mean we are waiting for CPSC to approve our consumer notifications and remedy before we are filling out the additional information section? So when filling out the additional information section, we want firms and users to provide us with the information to give us the entire background of what has happened so far, so we can understand the entire situation. If you have sent out a notification to consumers, we ask that you upload that. If you have sent out a notice to your distribution chain, we ask that you upload that. Now, if the recall proceeds in the manner in which you had explained to your consumers, then those letters wouldn't need to be updated. However, they're important to have in the case file. However, if you told consumers that you were going to provide them with a repair, and in subsequent weeks, your company determined that a repair is really not possible, and that a refund would have to be issued. And obviously those documents would have to be edited and reviewed by CPSC and resented. I will take the next question. What if later I want to submit more attachments? Will I be able to do that after a submission? So, when Phil went through the initial report section, again, today we're focused on fast tracks. So we showed what the screens will look like after fast track. That is really a fork in the road. Do you want to go fast track? Yes or no? If you say no, I don't want to go fast track. You don't have an obligation to submit all the additional information info to us. We would love if you did, but that's not going to hold up your case being opened at the CPSC. But I guess the thing I want to stress here is if you don't select fast track, meaning non fast track case at the initial report stage, you have two opportunities to provide more info to us before hitting submit on that initial report. One is additional comments and Phil showed you, you know, it's a large text box where you can type in free text. And then the second thing is attachments. You can supply attachments to the CPSC at the initial report stage. So you can do it then. For additional information, folks proceeding fast track, you've got to complete that additional information. So there's a giant attachments page to submit stuff. But what if you forgot something, right? And you want to attach more information for business portal users? Very easy. Click on your section 15B case file. You open it back up. You go to the attachments page. You add another attachment or one of the optional documents on that page, hit upload, hit submit. You're good to go. There's a record for non and that will appear in your business portal account for non business portal users. You're going to be relying on the email system. So when you submit additional information, you're going to get that confirmation email that says thank you for submitting your additional information report to the CPSC. Here's the report via PDF. If you would like to submit additional attachments, follow this link and it will take you right back to the attachments phase. So sorry, the attachments page. So the interface is going to look exactly the same that it does that I just showed you for the additional information section. Great question. And something that we kind of anticipated is going to happen throughout the process. Thank you, Shelby. I will take the next one. Someone asked, is the ability to contact 95% of the products of the product consumers a requirement to proceed and fast track? No, absolutely not. What the distinction is with being able to contact 95% or more consumers is the difference between a recall alert and a press release. Going the recall alert route, being able to contact consumers about their consumer products, we know historically is the most efficient way to get the message out. Direct contact of consumers. If you cannot contact 95% of consumers, then the other route is a press release. And what that press release will do is we require all forms of social media to be used by the firm. That report will go up on our website, will go up on the firm's website, and it will go out to the media outlets as well. I'll take the next question. I don't know how well I'm going to do answering it, if I'm being honest. All right, but it's a great question. And this is why we were so excited to do this webinar is we knew that we were going to get questions from the actual users of this system, and that's why we're excited about doing a beta test later in the summer. So here's the question. If we have a product which is distributed in Canada, but have a separate organization or subsidiary, which handles health Canada recalls. How would this be handled when selecting the templates. Great question. So a few things come to mind here. You have free text space near the was the product distributed in Canada or Mexico. You could enter that information in the free text space. It could, you know, I don't know and Phil knows way better than me if it would impact the actual content of the press release form itself, or if it's just a way of distributing that information and who's responsible for distributing that information on your end. So a free text box comes to mind as an option. You also have the opportunity. Oh, I think Phil's got ideas. Yeah, you jump in you probably know this better than me. So the information regarding the the units outside the US with either Mexico or Canada, the amount of information that goes on our press releases is is limited. It's the number of units. And then we also provide a link to the release. So it's not a ton of substantial information that we're requiring. So if there was another person who was in your company or firm that was dealing with health Canada. It would be quite easy to get that information from them. And then you'd be able to relay that to us. So I don't see that as being a giant hurdle, but I understand that with large companies, globally distributing products, there are going to be unique situations. So like Shelby said that text box is the best place to provide us with that background information. And the other thing that I would add is you also have the ability on the recall notices page. In addition to picking the social media platforms that you would use, you can put the websites where it would post. So if you're subsidiary is going to be posting that recall notice, then that could go in that the section on web addresses where the recall notice posting is going to go but great question there. So this is like an embarrassment of riches. You guys have no idea but we're looking at a very long scrollable list of questions that you've all submitted as we've been talking here. So Phil do you want to take the next question or you want me to take one. I can take the next one. So someone has asked what are some reasons for not doing a fast track recall. This is a great question. One of the fast track program is that a, the commission does not make a substantial product hazard determination on your on the product. So in doing in choosing to build a fast track recall route, your company or firm is entering into a voluntary recall with CPSC. If your firm or company wants to recall the product. Then that is your best route. If your firm acknowledges that they are reporting to us incidents or injuries that occurred but do not feel that the product is an SPH and does not want to move forward with a recall. Then that company would choose to go non fast track. I'll take the next question. And this is, I mean, again, can't say enough. Thank you guys for these questions because this is helping us build a better system that functions for you guys better. Can there be more than one contact person can only one person work on an initial or additional info screens. So the way that the system is set up is there is one individual that's making the report. If I'm reading this question correctly. This may be somebody asking, can more than one person submit a report, meaning to contacts submit a report. As it is currently designed that answer is no, but we would love for you to be a beta tester for us and actually let us know if that functionality would help from a functionality standpoint. Because we've broken the screens in from the existing online system, you know, it's all one right now it's the initial report and it's everything from additional information and more stuff that we decided the reg didn't require and we didn't need to process the case. So we've kind of streamlined that down but we've broken it into two parts initial report and additional information. Two people could conceivably submit an additional report or initial report that could have person A's email address and additional information could have person B's email address because you are manually entering at the end of both sections contact information for the person submitting the report. If this question is, can you make it so that more than one person can submit a report simultaneously as it's currently designed no, but we will talk to the team that's designing it about how that functionality might be able to be enabled. Shelby I will take the next one someone asks, does this new system replace the written full report. The answer is yes for fast track. I went through the initial report section and then Shelby followed with that. What's called the additional information. All of that information in that additional information section replaces the previous written full report. Next question. When will we be given the name and contact person at CPSC for our case. So, great question, and it and in true lawyer fashion I will answer with well it depends. Here's why it depends. If you are a non fast track case, when you submit your initial report. If you don't have any more additional information to submit and you, you know, give us additional comments and maybe attach some attachments, and you click submit. You've started a case in non fast track. So either on the regulated side or the compliance enforcement and litigation side you've started a case, you will get a confirmation email. And when your case opens with the case number, the compliance officer assigned to that case, their contact information. So that'll happen at that point at filing the initial report. That's for non fast track for fast track, you've got two steps you've got to complete, you got to submit the initial report, and then you got to complete that additional information that I just went through including supplying and reviewing that press release template. Once you've completed those two steps and submitted the additional information report. That's when you're going to get an email. Once the fast track case is opened that gives you the case number, this assigned compliance officer, and their contact information. Great question. Let's take the next one. This is a question regarding our stop stopping sale, and that being a requirement for fast track. Someone says if your product issue is limited to a specific batch, is the expectation that all sales are stopped or just affected units. The current wording looks like it implies to all sales. So, again, depending on the situation. What we are most concerned with is stopping sale of the affected units. Now let me give you a quick example if it's a bike manufacturer, and they make blue bikes and pink bikes and the pink bikes have a basket. And the basket is detaching and catching in the wheels of the bike, causing a injury fall hazard. The blue bike does not have a basket, and that hazard wouldn't be present on that and stopping sale of that product would not be required. Depending on the specific situation, we do want to make sure that the scope is wide enough, because there are unknowns. Sometimes it's clear cut and dry and easy to see. However, if there are unknowns, it's always better to err on the side of caution. I will take the next question, and it's that some folks are having problems scanning the QR code. So depending on the resolution of your screen, you are looking at a picture of my computer screen. So it could be that that QR code is a little blurry. I would recommend that you go to the handout that's available for download on the right hand side, and at the end of that PDF handout is going to be this last slide that QR code will be clear and crisp, because it's going to be a PDF on your screen. So I think that's the best way. But again, if you want to be a beta tester, we would love you to give a subsequent feedback after this public meeting. So please, you can email me smathis at cpsc.gov. And I'll send you the link that that QR code is meant to take you to apologies that, you know, depending on the display or the resolution on your screen that the QR code isn't coming up. I know that's a bummer, and I'm sorry about that. I took an easy question. Sorry, Phil. But I realized there's no way for me to fix this. So I just wanted to let folks know that probably the handout would have a cleaner, a better QR code to display. Not a problem. I will take the next one. Someone says notifying retailers to stop sale to consumers can be a tantama to announcing a recall. Are we now essentially notifying retailers of a recall before we can even file an initial report online. So part of the requirement of the fast track program is stopping sale of that product. Now, depending on the timing of this informing your retailers that there's a potential product hazard is a good thing. And we understand that that is a, a sometimes takes a lot of time and effort to do so an explanation on your part. However, it is critical and important to do so if you believe that your product could be potentially hazardous. So I think my best answer would be doing them concurrently while filing the report. And we've provided text boxes if your situation is not one way or the other and then you can provide us with that information. I will take another systems question. Will emails be sent to all business users registered. Great question. So, probably some part of this whole process that Phil has not loved but I have found really interesting is how granular we've had to get on privileges within the business portal and who receives automatic notifications who will see the section 15 reports. So to your question or emails going to be sent to all the business users that are registered for an entity if someone from that entity with business portal privileges. Clicks the section 15 button and submits an initial report or additional information is everybody who has an account going to get a notification. No, the only person that's going to get a notification is the individual making the report and fair point to the person who asks what if we want to add more than one person. Great point and it's something we'll look into but no business users will not all get an email notification that a report has been submitted. Flip side of that is who is going to see section 15 reports that have been made for an entity, and that is something that we've kind of parsed out with the team that is building the system. And it depends on the level of privileges that individuals have in the business portal. If they're a full privileged admin user, meaning they see right now all the section six consumer complaints they see all the IDIs. They will in their section 15 tab, see all the reports that have been submitted. But again, it depends on their level of privilege on whether or not it would appear in their business portal account. That's probably more information than you wanted to know but I thought it was a great question and it really gets to the meat of how the email notifications will work and the benefits of using the business portal. The next question is, what is the maximum timeframe between the initial reporting and the additional information reporting. So for fast track, the timing of cases will remain consistent. However, CPSC will have now with the new system, a more clear idea, and a more distinct date of when the initial report was submitted. And the additional report, the additional information was submitted. And then the functionality that we've built in is reminders in between the initial report and the additional information. And those reminders will provide the submitter with an email saying you provided the initial report on this day. We are still waiting on this information. And what those reminders do will keep the process moving. The requirement of the fast track program is that a firm submits an initial report and additional information to CPSC and is ready to move forward with a voluntary recall and offer consumers an adequate remedy for the product. Although there is no set timeframe and number of days, we expect firms to come to the table with the information and proceed in a fashion where progress is being made. And ultimately, that both the CPSC and the reporting firm are working their hardest to get the recall out. So you have to take a step back and remember that the safety of consumers is at stake here. So it is important to keep the process moving. And in instances where the process does not seem to be kept moving, then additional actions could be taken. And again, I'll stress you're going to get email notifications whoever submitted your initial report but hasn't submitted the additional information that's needed for the fast track case to open. That initial report submitter, the individual filing the report that email address is going to get, I think it's three email notifications in succession that says basically in a nice way. Hey, the CPSC is still waiting on an additional information submission from you. And the last one will be a little firmer, and it'll say, Hey, here's Phil Burmell's contact information, the fast track program supervisor in the nicest way and include a link to follow to submit your additional information at that time. So you will get noticed that you're running out of time to do that. And as long as you respond to those email notifications, they'll be able on the fast track side of things to hopefully start processing your information as long as you've supplied what they needed. And, okay, Phil, I will take another question. Will there still be a case officer assigned that I can talk to? Yes. So we probably have not done a great job of conveying this today. We are not trying to turn the compliance process into a series of automated robots that are processing your cases. What we're trying to do here is we're trying to give you an online system that will make it easier for you to meet your section 15 reporting obligations to us. So quickly do it in a fashion that we have all kind of become accustomed to. And I think, you know, the past year has really shown us that we can make leaps and bounds in terms of technology. But you're still going to have a case officer assigned to your case, just like you do in the current system. The only caveat I will say is it depends on the case type as to when that compliance officer gets assigned because the case has to be opened for a compliance officer to be assigned. So for non-fast-track cases at the initial report submission, that's when a compliance officer is going to be assigned and you're going to get that email notification, the individual filing, the report. That email address is going to get a notification that says, hey, here's your compliance officer. For fast-track cases, the case will not be opened until the additional information is submitted. Once that's submitted, you'll get an email. Here's your case number. Here's your compliance officer. Here's the compliance officer's contact information. So not trying to turn everything into bots, really trying to streamline the way that our agency is taking in information. So ultimately we can help you get to a finish line faster and we can process the cases and the information that we're getting in a really, in a time of fashion. All right, Phil, I've got another question that I just wanted to address. I think this is probably something that folks may have in the back of their mind and maybe we addressed it properly. I just wanted, I made a note to myself to touch base or reconnect on this one. Can we change our mind on proceeding in fast-track or non-fast-track? And how does the system handle that? Can I pose that question to you, Phil? Absolutely. So for business portal users, you'll log into your account and change the selection on an existing case. For non-business portal users, you'll be able to follow a link in the confirmation email that you receive when you submit either the initial report or additional information. Awesome. And then I've got another question here and I'll take this one because it has to do with down the road. What are we anticipating? Could you prepare a template? And I think this means a press release template for us to download and to share a draft with our clients. So again, this is one of the benefits of beta testing is we will have that text editor or press release template set up. You will be able to move through the system and make different selections. So for a press release template, those selections and, you know, again, it's on the slides that are available for download as a handout are, can you do direct notice to 95% of your consumers? Do you have their contact information? Depending on that answer, it will impact the press release template. Is the product distributed in Canada? Is it distributed in Mexico? The way those two questions are answered will impact the press release template. And the fourth option is no direct notice, no Canada distribution, no Mexico distribution. So there's really four options. And by moving through the beta testing system, you'll be able to see each of those press release templates, but we can actually look at making it a little easier for the beta testers to share the template that we're looking at for that text editor to that's a great suggestion. Just to add on to that, just to remind everyone, the final press release and the information inside of it will not change. That will remain the same. It's just what Shelby just explained is how we ultimately get to that information and how we ask for it is being done in a different way. But again, that final press release release that gets released out, that will remain the same. All right, so I'll do one last call for folks to submit any questions if they have additional questions that they would like for us to answer. I think we have gone through everything that folks have submitted. Thank you to the folks that have submitted questions like there's a red asterisk on this field. We don't understand the subsequent questions. We're going to take those back with us and the design team for the system and take a hard look at each of those comments. But that's the benefit of this webinar. So one last call for questions. I did make one more note for myself because I'm a good try to be good at these housekeeping items for webinars. What does it mean to be a beta tester? What are we expecting of a beta tester? So it's not fully fleshed out yet because we're still waiting on the system to be completed that could be beta tested. But we are anticipating that folks that volunteer to provide us some feedback as a beta tester would be able to page through this system, interact with each of the fields. You would not be entering real live information. You could if you wanted, but know that we're not opening cases, actual compliance cases for these things. But you could see how the system is going to work. You could see how the pages, the, you know, the blackened it to the bowling alley bumpers in the gutters. You'll see how those gutters are in place. You'll see what the email notifications look like from our email notification systems and what an email to you will look like with your compliance officer information. Just get a better feel for the system. And I, again, we've not fleshed this out, but I would anticipate that beta testers would receive an email with a URL that contained the initial report pages that Phil went through and the additional information pages would probably have a separate URL. You'd be able to follow those URLs. And then there would probably be a some sort of survey, like a feedback survey where you could give us live feedback on each of the pages. And we'll try to figure out how to do that in the most user friendly way because truly it helps you guys, but it also really helps us because we can beta test this all we want, but you're going to be the ones that are moving through it. So that's what it means to be a beta tester. Again, in terms of timing, we're looking at July to August of this year on the beta testing system. You would probably have several weeks to go through the system and provide feedback to us. And, you know, again, you guys can always email myself and Phil at the information that's showing up on your screen. All right, do we have any more questions that we missed, Phil, that you're seeing. There are no more questions. I do want to thank everyone for participating today for listening for being a part of this. It is extremely helpful. And like Shelby said, our contact information is here. Please feel free to reach out. And just to wrap up, I second Phil's thanks to everybody who attended. We had an overwhelming response on people being excited about being part of this today. You asked great questions. You gave us great feedback. Two things to remember. Number one, if you want these slides, they're downloadable as a handout. And until I close this webinar, you'll be able to download the PDF of the slides today and that includes that QR code for beta testing. You can absolutely email myself and Phil. I second what he said. Feedback that you have on today's presentation. And then lastly, there's going to be a feedback survey that pops up on your screen. It's not onerous. It's very quick. It's going to ask you to let us know whether or not you thought today's webinar was useful. You'll rate us one to five stars. And then provide any feedback that you would like to provide at that time. It's a free text box that you can give us feedback. So today's video, we're going to edit after the webinar ends. It'll go on our YouTube business education playlist. And for folks that registered, including attendees today, and the folks that couldn't make it, they'll get an email with a link to the webinar video. Did I miss anything, Phil? Will the poll at the end of this be anonymous? Yes, it absolutely will. Great question. It is completely anonymous. We can't see who completes it. So feel free to be honest. We hope you'll be pleasant, but feel free to be honest because that's why it exists. So with that, thank you everybody. It was great having you participate and we look forward to beta testing later in the summer and launching a new system late in 2021.