 Welcome to BCH technologies this Kevin to the just a short video about the Epson Zero X 69 air and I got two of them this month a kind of weird air and I did a lot of research and Okay, one thing is on On the YouTube there is a fake Videos asking asking to download the software or there's a fake website as asking to download something or install something and don't go for it and Apple couple hours on the phone with Epson, okay? and Epson asked me to send that a printer back and they said they could go and give me a new printer and just as soon as I Hand up the phone with Epson and I get my unit solved So I cannot repeat the air. So I just show you how I solve it. It might not work for you But it worked for me today. Okay, so basically zero X 69 is something with us with a cartridge movement So we come seeing it has a block here to prevent it prevented the cartridge from moving movement, so you're supposed to remove this block and So what you have you have air here in red say something wrong and this zero six six nine and One way to either troubleshoot it is to power the printer off and So here's that the door trigger Or the lead trigger so if you stock a piece of paper towel in it And you turn up power back on The printer will think of this and this This door is closed. So it won't bother you with please close the door. So You can easily see the movement here First thing absent asked me specifically if I see anything blue here Blue packing tape is so there's none and that they asked me if anything around here and I don't see anything that's blocking the movement and So next thing absent is hey, do you want a new printer? I say, yeah, of course. I want a new printer So they're gonna send me a new printer Okay, so now we turn it back on The first error you're gonna see is a yellow error said this door is not latched. This is really weird So I can still cannot figure out the where's the sensor Frightened to tell if this door is not latched Because I already already resolved this error. So it doesn't have that so I turn it back on so if I still get a error you're gonna see a yellow window right right now says this door is not latched and It has you to click okay And after you're clicking the okay It's gonna start moving a lot a little bit So if you see here, what you want that you want that the thing moved to the middle and then you cut the power off Okay, you unplug it So what you can do is I you just you say okay with that yellow on that yellow warning and they think start moving You just like this Okay, so when you move the move to the middle you cut the power off Okay, I I let them move too far. So now it's locked on this side. Okay. It's okay as long as this whole unit move out of here and You can work on here. So here's a here's a little sucker and It's a we'll do the cleaning is suck sucked in part of it and here's the bladder So you just use your hand make sure everything is Make everything just to move a little bit and What I found what happened to my was This assembly right here, okay So this piece is protecting protecting it from movement During the shipment something some something in the shipment that knock this off the same Not this off the track or something. I don't know it's just you know Probably it's in the position and you can see So you can have two different positions. So just change a little bit Okay, I'll change it here and so this thing This thing is a it's a printer lock is supposed to pop up and the lock the printer so basically use your hand to play with this little bit change a little bit and then That's it. So now I power it on now Yeah, I'll zoom out a little bit so you can see the whole picture So now the printer is trying to figure out what's going on And now you can see the printer is adjusting all the internal components and make sure they're in the correct position Okay, we're gonna do a lot of printers So as soon as I find next one have this at 69 air I'm gonna do it. I'm gonna troubleshoot it on the on the fly So you can see actually how it works, but basically this is what I did I just I just change a change of things on this side a little bit and that areas that are should be fixed That's it. Thank you