 Industrial engineering focuses on the optimization of complex systems and processes. Therefore, the primary mission of industrial engineering is optimization. In the Medical Center. How to create a database in order to reduce the wait time spent on tasks and to improve the quality of customer service. How to redistribute the location of reception areas, operating rooms, first aid stations and laboratories such that the waiting time for patients is minimized. At the College of Science and Engineering of the American University of Armenia there is a program. The only one in Armenia which gives the students necessary knowledge and skills to find answers to the above mentioned and many other similar questions. That master program is called Industrial Engineering and Systems Management. It was mentioned already that the field of activity of industrial engineers are complex systems with their characteristic diverse, complex and frequently changing problems. To be able to discover and solve them, aside from the core industrial engineering courses which are engineering statistics, operations research, engineering economics, quality assurance and management, production system analysis and simulation. The future engineers studying in the program are also acquiring expertise in minors in business management, computer aided design manufacturing, energy and information technology.