 A few months ago we uploaded a video about what to do if your account got suspended on the first product that you listed to your eBay store. In this video I want to show you another case when you even cannot contact eBay to open your eBay account after the suspension and what to do in this type of cases. There is one secret tip that you can do and then you can easily contact eBay. Short intro and we are starting. Hello everybody so as you know most of the new eBay accounts after they start selling getting a suspension and that's a normal situation because all what you need to do is to know how to open this type of suspensions and this is something which is super easy and below this video you can see full guide how to do that with other video that we created. But in this video I want to show you something special. I want to show you what to do in cases like this one where you cannot even contact eBay in any case and you cannot even send them your thoughts about the suspension. What to do in this type of cases that's what we will talk in this video. So let's see. First of all we created an eBay account and then we got suspended pretty immediately after the first product that we listed. Basically it was a very simple product from house. We even didn't create any dropshipping listing or anything from Amazon Aliexpress or any other supplier. Just a regular eBay listing. So let's see what to do in this type of cases. So we got this suspension email where we see from eBay that our account got suspended. Very sad news but what to do now. So first of all we tried to contact eBay and we went to the contact us form on eBay's site and that's the result that we got. Basically we got a message where we cannot really even reply or do anything with a suspension and we cannot even contact eBay as you can see here. So what should you do? We created a full guide how to do that and basically we recorded a short video that shows you how to do that so it will be easily for me to show you in the video. So let's see. What we did is that we went to eBay.co.uk and in this site everything became much easier because look what we did. We just logged in from eBay as you can see here it's eBay.co.uk. We logged into the same account with the same account details. Same email and same password. Then here as you can see we saw the contact us button. If I check the previous screenshot here I couldn't even do that. Now we see here contact us button. So I clicked the contact us button and boom I was redirected to eBay.com which is our normal account and I had the option to send an email. Now I know that you're asking yourself what to do what to write in the email. Shortly I will explain this video but you can also check the video below this video. So we wrote here something personal that we are a student and we just wanted to sell some of our old books. That's all what we wrote and basically that's really what we were listed on eBay. We just put there one old book and that's the result that we had. We got a suspension. So we wrote here a message to eBay something really personal something really honest about what we try to do and why our account got suspended. That's all what we asked eBay. Within a few days eBay asked us to provide them some documents about our address so we send them regular documents like our bank statement that we got directed to our house that shows our name on the account and the address that we listed on the account. Here is the result after we listed these documents. So as you can see here we can see that eBay sent us an email that our eBay account got reinstalled. Super easy and super quick. I really recommend everyone who his account got suspended just go do this process. This process is super easy and it works for a hundred percent of the cases. Some notes. First remember to send a legal document something which is official something that is not a friend from your friend an email of your friend or something like that something which is real documents from a government or something official like bank statements phone or something like that. After that the second tip is make sure that the address that you have on the on the later is same exactly the same address as you have on your eBay account because if not eBay will just close your account. That's something which is super important. Now when you put the documents make sure that the address is very clear because think about it the person on the other side the person who works for eBay they see hundreds of letters like this hundreds of photos like this every day and they don't want to spend a lot of time to check and read everything there. They will just go and check on the top right or at the top left of the letter your address and that's all. So make sure that it's listed there. I hope that this video helps you and hope to see you growing and creating more and more eBay stores and becoming a successful dropshipper. Don't forget to subscribe for our YouTube channel. Ask me anything that you would like to know about eBay dropshipping dropshipping in general or e-commerce in the comment section of this video and don't forget to smash the like button of this video so other people will also get benefits of our videos. See in the next videos. Bye.