 Welcome to Mission Critical Operations, a business that relies on continual operation is defined as Mission Critical. A Mission Critical operator is an individual whose job is to keep those facilities running and protect them from failure. The need for Mission Critical operators is on the rise. Data centers, banks, manufacturing plants and hospitals are just a few of the industries that must operate 24 hours a day, 7 days a week. They need technicians that have the skills to maintain and troubleshoot power systems, HVAC systems, life safety systems, industrial networks and other areas of information technology such as system security and converged technologies. Because of this need, the industrial systems and information technology faculty at Cleveland Community College have teamed up to provide training for Mission Critical operations. The college is creating stacked and lattice credentials including two year degree options and industry certifications that will be available in a distance enabled format. Cleveland Community College is excited to be able to prepare future Mission Critical operators and to provide continued training to those already employed in the Mission Critical field. Hi, I'm Mitchell Saepal. I'm one of the project managers for the Mission Critical operations project here at Cleveland Community College. I represent the industrial systems side of the program. In this project, industrial systems includes what industry refers to as operations technology. Operations technology covers things such as engineering, engineering technology, facilities maintenance and production support. Engineering includes the design and upgrade of existing systems. Engineering technology includes the startup, commissioning and ongoing maintenance of systems both new and expanding. One of these maintenance includes such things as building automation which includes lighting systems, audio video systems and elevators and escalators. It includes environmental control such as heating, ventilation, air conditioning systems. And it includes physical security such as campus access, monitoring and communication networks. Hi, my name is Jonathan Davis and I'm a project manager for information technologies in the Mission Critical operations program. Information technology is an exciting multi-discipline field which includes things such as information and support, hardware software support, operating systems, virus spyware removal, information system security involving critical infrastructure security, cyber security, intrusion detection and intrusion prevention, networking technology and web technology which involves web design and web development. Many things have come increasingly dependent on technology. And as good as it is, we realize that technology can either fail or be exploited for this reason and in order to plan for, cope with, mitigate and prevent critical infrastructure failure in our country or systems failures in the workplace a knowledgeable workforce is needed.