 All right guys, welcome to the ODI welcome to our Friday lunchtime lecture series both in the room and live streaming Which is now going anything? So Just a few rules just introduce myself. I'm Jamie force it. I'm a researcher here at the ODI And I've been involved with the showcase project, which is how we've met Martin how I met Martin so yeah Yeah, so Just a few bits of housekeeping We've got the internet The Wi-Fi password on the wall And we're using the hashtag ODI Friday So if we can use that if you're on Twitter if you're a big Twitter user, that'd be great And yeah, so to introduce Martin Martin is from a small cellar called Plexus and he is going to talk us through his great new Thing Well, you'll find out you'll probably be able to articulate that better than I can so Thank you, Jamie. Yeah, as Jamie said, I'm I'm Martin Valtz I'm CEO, which is a really stupid title of of Plexus and we create digital resources that empower workplace. Well-being So I wanted to start if this thing wants to work perfect I want to start with the the token statistic which which most conversations start with and so In a recent well say fairly recent as recent as these kind of things go 2014 survey 26% of the UK populace will have a diagnosed mental health condition Which is a phenomenal number, but the thing that really got me was also another 18% of people will be living or Experiencing a mental health condition that isn't diagnosed. That's just shy of half the population having some kind of Mental health condition that they they either live with or or don't understand it that it's part of their life On top of that the other start that came out that kind of blew my mind a little bit was 15.2 million Working days are lost each year to stress and stress-related conditions It's like it's very difficult to comprehend that kind of number and the effect that that has but when we're talking about a country that needs to strive to be more independent more more useful more productive more Goal-setting more more creative to lose that amount of talent and time and perception and creativity and everything else that can happen in those 15.2 million days. It's just just just crazy. So it needs it needs to be looked at and it needs to be understood now Beyond that How do I get to this or wherever it? Where's this come to? So back in the very late 90s my stepdad was diagnosed with three mental health conditions And he then spent the next kind of eight to ten years in and out of employment now employment wasn't the cause of the mental health conditions, but it was a trigger and the Employee that he worked for tried to be supportive as best they could but unfortunately It didn't really work out and this thing needed to be stopped And so it came down to my mum to kind of make a brave decision for them to leave Employments and spends some time to to understand what was going on and what they could do to Cope I suppose is the best word with with with what was going on and after six months He managed to get a different job with a different employer And now I can say he's been back in work for seven years as a local caretaker in a community college And everything's great and and yeah, but he's one of the lucky ones not everyone is that lucky and so When we were Accepted to do the the summer showcase last year We'd had this kind of thought going around in our heads about what it was and what we could do and and how we could help people in similar situations because like I said not everybody is is that fortunate and and also what that means to people who are Leaving the workplace on regular basis is or or missing from a long time and what it means in terms of team building in the the unity within a workplace and so Mental well-being is slightly different to mental health And so it's just about being able to understand what effects and what fatigues happen to you on a daily basis through just going to work And so some of the things that we looked at last summer were reduced productivity low motivation Also a lack of loyalty which is really interesting because employers spend so much money getting people into jobs To then have that person leave or not be part of the team as they want them to be it just seems Really counter-intuitive And so what did we do well after I know eight or ten weeks of kind of crazy coding We built plexus version one And plexus was this aggregator and it was kind of good as what it did And and we thought it'd be really good to be able to go and find as a person the the the mental health support systems around you from the NHS and National charity mind and so that was one of the sections We'll also be great to be able to understand how to get back into the workplace how to write great CV How to find new work how to find volunteering which is so important to a lot of people who have mental health conditions being able To get back into a situation, which isn't as pressured Also giving stats around what's happening around you with mental health in terms of the number of people in your area Who have mental health conditions diagnosed number of people who work with mental health conditions? So to give an aspiration that it is possible to do something different because again It comes down to the individual to have to want to make change for that change to to happen and occur Legal rights registrations all these other different elements were were part of this this document And there's a few screen slots from the support services on the left back to work How to write a CV we didn't create any this content all this content existed all we did was aggregate it and we aggregated it from all these places So we used five or six different sets of open data And we use the shed load of data from pretty much any resource or every resource We could find it had some tangibility to what we were trying to do and it was good And it was kind of good and we launched it at the summit Which was really kind of cool and I got a chance to stand up on the stage and go isn't this great And we did this in eight weeks and and that was lovely But then I wanted to take it further and I want to do something else with it I wanted it to become something and so we'd we'd known Bethany green ventures for a long long time And I went and saw Glenn there and he said to me well, it's a great aggregator, but actually there's no business there There's nothing there's nothing we can do with it. So come back when you've gotten a kind of Complete thought-out idea and so and then so that's what we did We spent some time post the summit last year thinking about how we could actually Empower the individual within this process how we could look at the individual and what we could do beyond just giving them data or information Because again, if you if you know good with data information, it's no point just giving you something to try and find So fortunately enough with our idea we managed to get on to the Bethany green platform the accelerator back in January we did 12 weeks of Brain-numbing kind of like just it just just literally shook every Everything I knew I'd run a business for eight years It started like my own digital agency and I thought I was kind of pretty good at running a business and Understood a lot about how to do these things and how to develop and how to grow and it just ripped it all apart It literally shook everything down to the foundations, which is a really interesting experience For my mental well-being and what that posed and at the same time running the digital agency that we still have and so Here are a few screenshots of the things that we were able to give and one of the things we wrote in the application was Having time to think and it's one of the things that I don't get that much of is a real time to just sit down and think and BGV and to a certain extent what we were able to do with the summer showcase gave us two breaks of nearly 20 weeks in total just to sit and think about things and Rationalize all the ideas and the things running around our heads and how they could actually be useful to people and what we could do with them So after that we came up with the theory that actually it's pretty simple Work is quite hard For most people and what work is is really difficult to define and what normal work is is almost impossible to Define because nobody has the same experience as an employer or an employee So there are lots of people who have jobs at the moment who are experiencing things that aren't normal in the workplace and shouldn't be happening And there are also lots of people have lovely experiences at work And somehow you've got to be able to rationalize these things together and build something that can work for anybody someone who's happy and work But also someone who's unhappy and work that wants to change or do something different and how do you balance this out and so We were really fortunate to work with mind for two years with the digital agency And we've been working with them to produce digital tools that empowered sharing within their Federation of Local Minds and join those two years We've got to see a lot of the services they offer and a lot of the things they do and how they support their service users And they also gave us access to loads of really interesting statistics So there's a few on the screen you can see here like one in six employees are experiencing anxiety or stress two and five business saw an increase in this in the last Year and that the one the big scary one is sorry not big scary one The real positive one is that 87% of businesses saw an increase in retention of staff if they looked at well-being within the workplace Sorry wrong way And the second part of it is this has a massive effect on the country business Infrastructure services we're talking about a 30 billion deficit in the NHS and we currently live as a Society that deals with things when they've happened as opposed to looking to become proactive And this is what I feel grace which I'll introduce in a second and Plexus are looking at is bringing in a proactive nature to Mentor well-being as opposed to waiting for something to happen and then dealing with it The thing that got me here was that it was a thousand and thirty five pounds per employee For every business, which is just a crazy amount of money again There's another report that came out more recently which saying which would say if I could speak which says It's closer to seventy seven point seven billion when you take it in the whole well-being area, which is bigger than the entire design Economy that we lord so much in this country at the moment So it's really interesting that this number is just around there, but nobody's really doing anything about it I think it's probably because it's just almost Incomprehensible in terms of when you start to get to those kind of numbers what it actually means So what do we do our first tool is grace And we looked at the NHS five ways to well-being and we also looked at a number of cabinet reports Which looked at using digital tools to empower workplace well-being that have been released in the kind of last 18 months And we came up with our own process which was to reflect to review and to learn and So that's what grace is built around so grace takes less than five minutes a day It's all around self-empowerment and learning and like I said, it's based on the NHS five ways to well-being This is an overview of grace so grace is a messaging platform that sends you a certain number of message of the day We then compile that information you send us and we send it back to you as both a bi-weekly email and also a dashboard that you can access anytime and then using machine learning from what you've given us in your Qualitative answers we then direct you to the knowledge base, which you'll see in a second has been revamped Then it's slightly nicer than it was version one So one thing we didn't want to do is we didn't want to build another app There are far too many apps For helping people and they're far too much work around trying to make these things happen So what we do is we're gonna use everybody else's technology to make ours available to everybody wherever they are So using SMS for people who don't have High-end phones using slack for offices that are using project management tools like that for using Facebook messenger because it's a Really useful tool that can be kind of changed to do what we want to using WhatsApp and by the end of the summer We'll also be using Microsoft 360 at sorry office 360 and Skype They're pretty much the same same platform now that Microsoft owns both of them So where does it start one of our users was really came up with a really nice Well, I think it's really nice It's they called grace a digital cup of tea which I really like the idea of it's five minutes in your day Where you sit down and you just reflect on what's happened in the day And and it seemed to be kind of it seemed to work and it seemed to reflect what we were trying to do We asked for qualitative and for quantitative I'm gonna try and do a live slack version of grace in a second if it works But there we see and the questions currently around confidence challenges positivity and usefulness as I said We're also moving into different platforms. We've got Facebook. We've got what's happened We've got slack working and I'll flick over to in a second And so what it does with slack is it and I guess some of you guys probably you slack within the organizations you're working already It's the on-demand messaging which is really interesting But it becomes more conversational the thing we found with the SMS is it's a little bit like you talk We talk you talk we talk and it's a little bit not unfriendly, but it's not as friendly as it could be What we've also been able to do with slack is we've been able to add in other elements like gifts and like emojis Which aren't necessarily the same and so it's giving people the chance to express themselves in not only words Not only numbers, but also in in pictorial or or image-based Ideas and the thing that becomes really lovely about this is you can just tap into it when you want to it's not set at a certain time The day grace will say hi once a day. Do you want to answer some questions? You can say yes or no And you can carry on from there. So let's see if this works So you can see above here These are so the conversations I've had in the last few days with grace And I can also pull in graphs from the dashboard not I'll show you the dashboard in a second So if I just type in hi You know, right go on Pretty good. Let's go eight. I could spell it be helpful as well, wouldn't it and so on and so forth And it goes through these questions and like and at the end of I'll tell you how we can get involved in So I won't bore you to tears But the other thing which is really nice is we've added in a little bit of help into this system And you can also call up graphs if you want to and I'll show you the graphs in a second Listen up. So let's let's throw a kind of a long one in there. So if I go Take a second honey on the internet And there we go. There's the entirety of me being on grace and using grace You'll notice the thing about graces is it's not something you have to use every day And what we found with most of our users is they've come in for a certain period of time used it Left it for a few days and then come back when something can trigger them to want to speak and again Grace comes along and triggers you and asks you do you want to talk today or do you not and you can set the limits of those as well How often you want to be reminded and poked and so on and so forth. So let's go back to the presentation So you've seen that as I said the Emails that you get what we do there if we take the summation of you know You saw that I gave a score of eight and I was talking about traffic and what it does here It'll tell me what they was my most positive day It'll also tell me what they're famous challenging what they was I'm looking forward to and also What was the most useful day for me? So it gives me these little triggers to so I can mentally think about what happened on those days Or what was going on on their days and then underneath that with the quality of scores No quantitative if I could remember quantitative scores you give yourself It also gives you an average for the week so you can see for example that this week specifically was very challenging It was part one of the last weeks on BGV So it's quite quite a lot of head kind of head thinking and spacing going on like that And what we also do is giving little badges and rewards to try and incentivize people tells you how many days you've done Concurrently it tells you how long you've been on the system It tells you the top scores in each area you've given yourself and so on and so forth So this is what your dashboard looks like and what the dashboard does and again We're trying to iterate this at the moment because it's quite data-heavy and it might and some of the feedback We've had it's quite intimidating if you're not a lover of data So we're trying to simplify and bring more of the numbers and bring in more of the the basics graphics in But what you can just see coming in there are the graphs and I'll flick out to it in a second and show you the The real the real dashboard that I've got there But it what it's really lovely is is you can customize it you can change it you can show what you want to do And you can also start comparing things we've seen some really interesting results between usefulness and challenges and how people relate those informations and those stats and the other really lovely thing about this is This is where you get your five or six items you've entered Consitively or qualitatively Where you can actually review all the things that were really positive about your week all the things that were really Challenging about your week and it gives you that little space just to see all right all these things happen this week And you can start doing it and the way we see it working longer term is how it can come It's our they should have actually wait until the next slide shouldn't I and you can see you know really badly And really if you can read kind of micro writing These are the answer I've given there and underneath there you've got the comparison graphs But this is where the really interesting thing for us starts to come in beyond the use of data is is we start using machine learning here to Understand how positive or how negative your sentiment is within the answers you give and then we also Then start directing you to the knowledge back So if you're using slack and you give an answer you'll be directed straight away to the knowledge base where you can actually start empowering Yourself to learn around certain aspects, so it could be around how to perform more effective in interviews It could be I want to get out and do more physical activities. I want to Understand how to manage my money better and so on and so forth and I'll show you in a second there the additional data sets that we've managed to kind of Bring in to grace and so this is what the new version of grace looks like we got absolutely slammed by somebody Who did the mentoring it? BGV saying what is this the first version and it says far too complicated doesn't make any sense And so what what happens now if you go straight to the knowledge base Which will be a standalone iOS app that you can just download and and have if you want to or it'll be a Open web app if you prefer you go on there and the first thing I ask you are you looking for support? Or are you looking to get back into work and that's the direction you go and from there You're then able to see the various opportunities or how to prepare for work or your legal rights if it's got to that kind of state You can go in and it breaks it down much more effectively much more seamlessly. We use AngularJS to make it a really beautiful experience when you're going through these things And then you can go in and start finding out some really important information about getting some real support around you Depending on what you really need and so it still has the core ideas of what Plexus was originally and what the knowledge base is now So in the last kind of three or four months, we've managed to get Martin Lewis's many money-saving expert the financial data We're going to be able to put that on to the knowledge base now We've been working shelter to get their data on to there around how to better support yourself around keeping your house above your head We're working with I'm in which is really exciting and using their open data sets to give people access to local authority Activities and we're also now looking to help hack me really some open data around the the various services and things they're providing So all this is great, but hang on There's a load of really sensitive data here. What's going on? What do we do? So this is one of the things that we've been really kind of tussling with because what we want this to be is we want This to be a tool that empowers the individual But the only way the individual is going to be empowered is if they can actually make real change in their workplace And the most likely way of doing that is if you involve the employer within this However, most people aren't going to want to share everything they're thinking with their employer. So what happens? I went to a really interesting talk At the weekend about about new co-ops and what what a co-op is and Sarah gold was talking there And she was talking about data licenses, and I think it's a really Amazing idea around everybody being able to actually data give their own data a license and a fixed term that exists for So what we're hoping to do is do something very similar along the lines and plexus you when you sign up You'll actually be saying at that time. I'm happy for my employer to say I'm not happy for my employer to say We want at the very end to be able to release our own open data nationwide around where people are accessing services What they're doing how they're living their lives and being able to get kind of government and and local authorities to affect their Services around this open data and so we want to be able to give people and want to give people the confidence to say Yes, this is empowering to me. This is empowering to my local community This is empowering to actually to the nation to see what's going on And so it's one of the things we're working really hard to make sure that data trust is there We're not going to look to work with post office anytime soon because there's no trust in that organization So we're looking for much more kind of flat management structures or organizations that work in in a much more kind of conducive way So as I said, there is a dashboard that already exists which aggregates it for the client or in case of every user or whatever else And so what it does it gives you a snapshot It's only the quantitative data so it doesn't have any of the quality of information and it just shows the overall wellness of the organization at any One given time and what's really interesting is you can start marrying that to the individual organizations KPIs or ROI's to see the effect that certain announcements or certain things have on the workforce on a daily basis Which will hopefully make the whole system much more conducive and much more balanced and much more Employee led which is a thing because top-down works to a certain extent But for me it needs to be much more kind of like I said flat and that's on a flat management structure Where people are able to put their information in and give their two pennants makes it a much more kind of rich and interesting organization to work For at least I think it is you'd have to ask the people who work for me What are the key features they're probably watching actually Like I said, it's our platform. It's it's we are where our users are You don't have to download anything new most likely you can use existing there We use SMS you nobody really knows how to hide SMS notifications on a phone So it's a really good way of making sure people get the message every day The machine learning not only are we doing machine learning from the point of saying what you're analyzing what you're saying But we're actually now starting to understand when you want to answer your questions And grace will start prompting you at specific times based on how you answer questions And the long-term goal is to allow grace to develop so that it's able to Understand what you say and deviate questions based on how you answer So if you keep on answering in a negative manner make sure the questions are refocused to start asking you things in a positive light So you change your situation and change it because it's the difference between being very narrow and very Dark situation to actually what the the longevity of a space of time is and it's more likely to be more balanced than you think it is And on the other side, you know if this is a business and it doesn't before then then there will be company insights in terms of how this works for the organization Where we see it going It's to empower the staff. It's to empower the individual. It's to make them better at their job It's to make them happier in their job It's to make them more comfortable in their working relationship and it's make make them more confident around the line management or whatever management structure they have it gives the Company a chance to understand your team. What works? What doesn't work? How does it affect what things are going on? And it also will hopefully improve communications because of the confidence that it gives the individual So we're currently running some pilots with different organizations And we've also got a research partner which is helping develop the machine learning which is really exciting for us working with with South Bank uni We've managed to get some really interesting advisors on board to help us direct ourselves And we're also like I said working with these organizations to try and release open data and also express in the understanding in the power That open data has and why it's important for them to share especially within charity sector There's a lot of mistrust I think within that sector and I think open data could really help to Understand how charities can work more effectively together and share knowledge and resource and other things like that. It won't be a won't be a Disposition to the organizations doing it. So what's our timeline? Well, we're running trials like I said in a moment and through the summer We're going to be doing a huge user development between now and the autumn We're working with the South Bank uni between autumn winter to get our clinical evidence in place So it actually proved that actually does something as opposed to me just waffling and saying it does something And then early next year start to market it with a view to be ready to go to to market live early next Next year fingers crossed if everything goes as it should do Apart from me who else is involved well these guys are involved and Sam and if I'll both work for MA, which is the digital company that we ran before Plexus arrived and and some of the organizations we've worked with a little there So so I think we've got some credence within the digital world to do this kind of stuff For me the other really exciting thing and I think this is the last thing I say before I stop talking Is what the other applications are we're working with Cambridge House in in South London a really interesting charity? and and they've seen really really potentially interesting applications around Evidence gathering in their service users in terms of what effect their services have on their service users And I think it could be really interesting at the moment They're doing like monthly or quarterly or half-yearly Questionnaires which are really boring and nobody answers a questionnaire correctly It's just just a waste of time whereas if they got something they can actually track on a daily basis It gives it a much more meaning much more into this at the time we've talked to the DWP around universal credit and Empowering the individual looking for work being able to go into the to the workplace and say right These are the six things that I need help with this week These are the six things I've learned this week These are things that I've actually looked forward to now help me get the job in power in the individual in that situation Which I think is so important because at the moment it's skewed in such a bad way and also looking at how we can better help people in the NHS everybody's talking about patients and Efficiencies and they're both very very valid, but nobody's talking about staff Nobody's talking about the well-being of staff Nobody's talking about how staff are being affected by all the cuts and everything going on there And there needs to be some way for staff to get Their information out and their experiences out because they're the guys that are there every day doing it And so I think Grace could have really interesting implications within the NHS of affecting that and if that's it Oh, sorry last one. Sorry. It's quite a big opportunity Within some research America doing really interesting things around well-being because they don't really have a health service over there So it's down to the individual employer to pay for the health insurance So they're really interested in stopping stuff happening before it starts. So that's currently worth about 8 billion The UK market be worth around 3 billion in three or four years time And I think that's it. Thank you so much Thanks very much Thanks very much. That's really interesting I think we're gonna have time for questions, but actually I'd like to start with one of my own So I'm actually using Plexus already. I think I am the the representative the ODI Trial at the moment the pilot What I would be interested to hear is how So I'm a lot of those organizations are very data savvy kind of very Driven on those sort of things and the employees are probably quite comfortable in those situations How do you sort of get people persuade people that you know How do you persuade the users if they're not as technically competent or not as comfortable on different platforms how do you persuade them that it's Going to not be used as like, you know that the machine learning for instance might sound quite terrifying that this machine is going to You know learn about me and about my most sort of you know Deepest sort of responses. I just want to know what you're sort of doing around that It's basically through the user research. We've already done kind of refocusing the product as it's gone along So it's come through a number of iterations that have now a chance to go through and so the The tool or grace is being refocused time and time again through the way people are using it in the feedback We're getting but but in terms of people being scared of technology We're trying to adapt the platform to work on whatever technology is and give a person a very rudimental experience on a very base Level technology like SMS. So for example, you don't necessarily get all of the machine learning on on SMS If you don't want it because you're actually restricted to what's going on within the platform Confines you are if you're using slack then you've got access to much more But you don't actually need to access it if you don't want to and eventually down the line when we have people kind of signed up kind of Coherently it will be You'll be setting up an account You'll be choosing how you want to act as things you'll be turning things on and off And so you'll be saying this is how I want my day to be to be used or this is how I see My relationship with grace and that will be time so it's not once not like Facebook and everybody else It just says right they are agree now and that's it forever and so we change our minds This is about empowering the individual to make the choices and I think naturally people will become Used to using tools like this because they'll be using them in other other facets of their life And they'll become second nature within the next kind of two or three years And so that will have a massive effect on the way people are used to To owning their data because at the moment people give all their stuff away anyway So it's not like you don't give you stuff away at the moment It's just actually nothing's informed So what we're hoping to do is make that conversation much more open because it's empowering you to be the person Responsible for what you're doing what you're saying Very interesting very interesting. Does anyone else have any questions in the room? Alex I'm gonna plus your microphone Hi Martin. I had a question around incentivization So you talked about the incentive for users being being able to kind of see a visualization of your own data I really like the analogy of a digital cup of tea But what strikes me is that you don't always feel like tea And so how do you incentivize people to consistently use the app so they can get the most out of it for themselves rather than for their organization I'm not sure The incentive is the right thing for me. It's it's it How we get people to use it I think it's by being able to show people the change it's had with people who've already used it I think showing the what happens and what can happen and being able to rate stories because people believe in stories and people believe that other people's experiences hence why everybody uses Twitter now to promote products as opposed to doing kind of Paper advertising or anything else like so it's about making stories and making coherent arguments and discussions around What's already been done? And so I don't want people to use it every day. I don't think you need to necessarily use it every day It's about finding the right rhythm for yourself And I've most of the users we've had have actually mistrusted it the first couple of days It's one of the really interesting things is people have not thought about their mental well-being before Have taken two or three days to get to understand what it's actually doing or why it's being useful And then once they've got past that they understand it and then they buy into it And I'm not sure how we get past that initial aggregation or a kind of Issue at the moment, but it's hopefully something that when we have a build-up of case studies and a build-up of usages and different platforms and different Experiences, I think those natural stories will will allow people to buy into it Or at least I hope so anyway. Yeah Do we have any other questions? Sorry. Can I get you to say your name and organization? I do know Caroline Fawcett Caroline Fawcett one of the organizations I work with is the money advice service and We work with Martin Lewis and a lot of research has been done to show that Debt worries particularly can can compound other non well-being Health well-being mental well-being. I'd be interested to know what sort of data you're going to get from Martin in terms of Feeding in and how that's going to it's still being agreed at the moment I can't really okay. Sorry. I can't talk too much about it because we're still going through it But from from where we're coming from it's it's a roundabout money management It's around about giving resources to how you can better plan how you can better scope Money what kind of how you understand cash flow? Trying to get people to go back almost to an old-style old-style way of understanding when you give away a five Are you've given away something as opposed to tapping a card on something? Trying to re-understand the the physicality of money, which is something that's being lost quite quickly at the moment I think it sounds really interesting should be really helpful. Yeah Oh Hi, hi. Oh, hello. I'm Kirsty. I work for Accenture and You mentioned these data licenses and it's not contact I've heard of before and I just wondering if you could expand on that bit I can't really expand too much on it because it's not really my idea Like I said, I saw Sarah Gold talk at the weekend and she her company project if they're they're kind of pioneering these things And we're trying to set up kind of conversations with her at the moment To see if we can kind of use their data license idea But it's my understanding of the process is it basically empowering the individual to understand that they're giving their License data to these people at these times and being able to say I will share it with x1z people But I won't share it with these people or I will share it with these people I won't share it with these people and so giving everything a certain period of time that has validity for as opposed to just saying This is how I want my data used and never ever visiting again So it's almost like having a shelf life for your data because you will naturally change your relationship to the information You're giving over time So if you buy integrates and use it long-term Then I would imagine your relationship to that data will change over a period of time in the way you Analyze and think about that data will change long-term where you want to be much more proactive with that data And so therefore being able to change your license at that point will be really important for your Sharing on the system. Do we have any other questions? Calistro from the mental health Foundation I was just thinking the argument for business take-up. I think it's really strong, but maybe there could be a bit more balance Just with the kind of personal development aspect Because I obviously there's a huge industry built around self-help and personal development And maybe they do you think there could be more ways to track things that affect personal well-being so like Feelings of connection with others in our lives and how workplace place pressures could be Creating barriers to these predictors of well-being. Definitely. I think I think like I said, we've been doing this for 18-19 weeks and so we're we're very on the very tip of what we think it is But I think having done the research around the NHS five ways to well-being and a lot of things you're talking around there Or whoever you want to say did the world five ways to well-being that's being kind of adopted by so many organizations They're really important It's one of the reasons why we've gone out and found physical information We've gone out and found personal finance information We've gone out and found housing information because we understand it's not just about being in work It's around understanding the ecosystem of your life and being able to feed into the different aspects that are affecting you at that time and Making sure that the tool or the resource or whatever you want to call grace is able to adapt and help you find those things because for Me it's like there's so much it really Interesting and important information out there on government websites on NGOs and charity websites But it's so I'm a sore so hard to find because I've sat there and tried to find it And it's just a nightmare and if you're not tech savvy or you're not used to using Mobile phone kind of what what you know mobile site loads of these organizations don't have mobile sites Which makes it even harder to to do it So what we want to do is be able to become this person in the middle that helps you find Where you want to go through trying to understand what you're saying and also understanding the underlying things that you're repeatedly saying and You being able to see that every Wednesday This is happening and maybe this is something you should look at and what that actually means because it doesn't necessarily mean you hate work It actually might mean something going on on the journey to work. That's actually affecting what's going on I think that's where we want to get to anyone else Hi, I'm a leave from Accenture And I just wonder if you thought about adapting this for children or teenagers to be fed back into Into like the university schools parents. I definitely think there's a place for university students I want to leave children alone. I think they get poked and prodded far too much I've got a three-year-old and a five-week old and if they had half the crap that goes on at the moment in schools and various things going on With them, I'd be kind of fairly upset with with the pressure. They're already put on there I think a lot of that comes down to the parenting and the relationships the parents have and there needs to be a Stepping up a parenting across the country in terms of blaming the state and other things for what's going on with your kids That's probably a little bit controversial. Sorry Um But away from that I think I think for me that that when you get to the later teenage years to when you get to to university There's a real especially university. I left a little stick village in Somerset to come into Elephant Castle In and said day in September it kind of blew my mind And so having something that could support you in these really kind of foreign or unknowns just kind of Circumstances could direct you to help and support I think that the main thing for me is it is when you are having support around mental health conditions You have like one hour or one day of support and then what happens for the next 28 or 29 days Nothing in terms of family friends And if you haven't got those people there having something can tap into that can show you where people are getting together to do some Physical education show you how to pay me look after your money a little bit better that month show you something else It would help support that period of time for you would be invaluable. I think awesome good controversial interesting um Do we have any other any any other questions? Otherwise I can Okay, I can Come up with a few of my own because I've been using the service now for a while And I found that I do dip in and out of it quite a lot I've also found I don't know whether you you're planning any sort of machine learning or stuff around the quantitative questions because I found that I Always score above five. I never have a point where I think oh, I'm gonna score below a five But obviously the variation between sort of five and ten for me is that it's the same as using the full scale I don't know whether you sort of done things around that or because I know we have already talked Yeah, yeah for me it's really interesting because there's a We've talked a lot about psychometric tests and most of those are on scales of one to seven or one to nine because it Stops you it makes you be somewhere on the scale as opposed to one to ten So we're not sure whether we want to adapt it in that way But but we need to do a little bit more user research to find out where people are. It's really interesting Most people aren't like you If that doesn't sound rude, but but but we've had like I'm glad we've had a real variance and and one of the things and one of the reasons why we're looking at the Machine learning is because we want to be able to in future for example tie in a positive message You might record and if you score certain numbers in a row Then we'll link through to that personal message to play it through to you So you get that that boost that you might need that way for your confidence You score three threes in a row for example, then it will trigger the personal message to say well hang on You've got three threes here. Let's think about what's going on. What can we do to better support that system? Oh cool. That sounds really good. I also can't wait to play with the slack integration because I've got currently got the SMS coming through and it is a bit weird because it is in my phone is Does anyone else have any more Alex I work here at the ODI Hey again I just had a really something just pop into my mind about Whether you've been doing any work or any research into de-stigmatization Because one of my thoughts of Plexus is I really like the idea really like the platform, but I Hesitate on the sense that I think that there are people who won't Think that they have a problem and won't want to use the service because they don't necessarily want to admit to themselves that They're suffering with some kind of mental health conditions, so they don't want to work on their well-being I was just wondering whether you thought Of ways of tackling now or for you that's something that's kind of separate that you think will itself evolve Naturally, I think it's starting to evolve. I think what what mental what mental health conditions are I think it's started to become slightly less stigmatized. I think the last six months I've never heard mental health being mentioned so much in press kind of on telly wherever I think people are starting to get to grips with it. Isn't something that happens to to John over there Whoever over there. It's something that happens to Everyone we know people people feel people feel sad people feel low and it's just it's just one end of a scale and so for me It's really interesting what's happened around physical well-being in the last kind of two or three years You've got people going into huge corporations with machines telling people how unfit they are, you know, which I'm not sure is the right Kind of positivity and re-enforcement reinforcement of what's going on But so so we want to take the opposite approach to that not going in and saying everybody's got a mental health problem You should all use grace. Okay, it's about it's about actually understanding mental well-being and the mental well-being is about How you feel and about what's going on under the daily basis with you And at certain times your mental well-being will be high and in certain times it will be low and depending on the situation the circumstances and things around you those things will change and it's about Understanding that and and being able to support yourself when you need help and it's that about it for me It's all about that empowerment the idea of you understanding you have a mental you have mental well-being and you need to Nurture it in the same way you might nurture your physical well-being and when you get to that point It's not about saying I have this or I have that it's about just saying this is what I want to do with myself today This is what I want to do with my life today, and this is how it's going to make me happier as an individual. I think yeah I agree. I was just wondering whether Considering that it is such a personal thing your own mental well-being if if there are people who are who are struggling to accept that That's something they need to kind of deal with whether the blocker Whether there would be a blocker there in terms of that data being potentially shared with their employees It's been an organization, but I think that should be I think they should be able to protect themselves in that way It's not about the the for me the impetus is on the employer to give people the choice to be able to understand their mental Well-being and if they feel confident enough then to say actually you're doing a ship Sorry, you're doing a bad job. This is why you're doing a bad job sort it out I need to work half day at home because it's gonna make me twice as productive because of this this this and this That makes the business better that makes the individual better and therefore the economy better if that makes sense And we're all talking about how the economy needs to be better. So let's get on with it Yeah So, yeah, so that gets put through the machine learning algorithms that we're putting in place now It gets analyzed for being positive or negative and then on the dashboard It will start talking about how positive or negative your answers are on a weekly basis And then it then gets analyzed and it's it's triggered with keywords that are part of the knowledge base And then those are suggested to you directly Does that make sense So yeah, so over time it's not something that's going to work straight out of the box We need to get much more data involved to understand it But but but grace will naturally learn verbs adjectives and things like that and they'll naturally relate to what's going on there And so it'll take time But we're also using some open data sets will help speed up grace's learning around the English language and how it works And the nuances within it Emotionally supportive In terms of in terms of within the application, I think I think it would be potentially weird to have some emotional support from a bot personally I think the idea for me is that that you become in the position where you can empower yourself within whatever situation you find yourself being it trying to get back into work being in work And talking to your manager or being around your friends and needing to talk about things that are affecting you in that situation So for me, that's where it's really important is it's the empowerment of the individual as opposed to giving lectures or giving anything else like that One thing we are doing There's a great startup called talk life, which you may or may not have heard of their social media social network company They've they've launched a 24-7 counseling on Slack and so we're having some conversation with those guys at the moment to see whether we can actually hook into that And so if people are kind of struggling they can actually talk directly to a counselor as part of the package of grace But that's kind of something that we think needs to be addressed in terms of if someone has a direct reaction to using grace There needs to be some kind of safeguards in place to make sure that person isn't isolated or unable to find help if they need it Do we have any further questions? I've got a quick one You mentioned at the beginning that you're sort of planning to release open data out of this So not only in jest but actually release it at the end I'm just wondering whether you could touch on that and what you sort of your vision for that would be Okay, yeah, so what like I said what I hope is through through people being empowered with their own understanding their own data And what they're giving away and what they're doing and how they're interacting will be able to see what kind of things people are using What services they're accessing through the data knowledge hub and be able to release this data saying this number of people are using this in this area And then marry that to sex, age, demographic, other demographics and then tie it into other data sets around there and release a data set That will hopefully be really useful to local authorities or government to shape and structure kind of mental health support and provisions around the country Awesome. Do we have any further questions? I'm wondering whether I should go on to Twitter and encourage people to do that But this seems like a technical step too far, especially with my new phone I think we can leave it there and then if you have any questions that you want to ask Martin afterwards, I think you're around for a little bit Yeah, I'll be around for the next hour or so. Also if anybody wants to sign up and trial, Grace, just go to plexus.support and there's a form there and we'll get you hooked up Awesome. Thank you very much Cheers, mate. Thank you