Professional speaker and New York Times bestselling author, Shep Hyken, talks about regardless of how good your product is, if you don't back it up with a strong customer service experience, your customers, when given the opportunity to buy from someone else, probably will.
To hear more customer service tips, listen to interviews, read his blog and learn about The Amazement Revolution go to http://www.hyken.com. Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. For information about customer service training go to http://www.TheCustomerFocus.com.