 This study investigated the experiences of Australian primary healthcare professionals during the COVID-19 pandemic. It found that telephone was the most commonly used method of providing telehealth services, with less than half of respondents using both phone and video. Barriers to telehealth included the inability to perform physical examinations or physical interventions. Participants reported that telehealth improved access to healthcare for certain vulnerable populations and those living in rural areas, but reduced access for people from non-English speaking backgrounds. They also felt that quality of care was similar to face-to-face care, with potential negative outcomes due to missed or delayed diagnoses. Most participants wanted telehealth to continue with guaranteed funding, while others suggested improvements to existing models of care. In conclusion, this study highlights the importance of telehealth during the COVID-19 pandemic, but suggests that more research is needed to determine how it can be best utilized to provide high quality care. This article was authored by Nicholas Swar, Mark Morgan, Sarah Dennis, and others. We are article.tv, links in the description below.