 was actually kind of unique. When I was 17, I got hurt in the weight room and my high school coach knew how much I love being around the game. And so he asked me if I wanted to help coach the freshman team, just so I could still be around it. And so I took that, that was the first coaching position I had. And at the same time, my brother was in the full third grade, he was in the third grade. And his basketball team didn't, his club team didn't have a coach. So I told my dad like, oh, I'll do it. And so my dad kind of was like, eh, he wasn't so sure about it. So another week went by, they still didn't have a coach. And so the program director called back again and was like, yo, listen, if they don't have a coach, like we're not gonna have a team. And I was like, dad, I'll do it. So he like sat me down and explained to me, like this isn't one of those things where you just miss practice because you want to go hang out with your friends or you want to do this and you want to do that. So I was like, nah, I understand it. So those were the, I coached both those teams in my first year and it was a really good experience and kind of just been doing it ever since year 19 here. Oh, nice. Year 19, wow. That's, that's, that's amazing. So is there any specific age group that you enjoy coaching the most? It's not, I've coached, I've coached second grade boys. I've coached 17 new girls. I enjoy it all. On the boys side, I'd rather coach younger. I'm big on the younger boys. And on the girls side, that seventh, eighth, ninth grade, you know, that's kind of the sweet spot with girls, you know, coaching them at those ages. Okay, like that. So, Rhonda, tell us a bit about your business then. What does your company specialize in? My company is Outwork Everyone basketball here in Charlotte, North Carolina. We specialize in basketball training, the full gambit of games. We start with kids, you know, all the way from five years old, all the way up to professionals. We get to train all of them and just working on everything from speed and agility to being more explosive to shooting and ball handling. We work on it all. Okay, like that. So tell us a bit about, because you've just mentioned that you go from ages five all the way to professionals. So talk to us a little bit about the difference between coaching and both of them. Obviously age group and ability level, but what do you need to have in order to be able to coach both? So sometimes you just, well, with the younger ones, you definitely have to have patience, you know, because you have to keep their attention. They're gonna run the mom, they're looking at, you know, they're doing a bunch of stuff. So keeping them focused when they're working is probably the most important part with that age group. Right now, I really enjoy that age group now because I have kids that are actually like, they want to be here, they want to do it, and they're actually pretty good. So working with the younger kids is, you know, kind of one of the bright spots of my week because I kind of get to see them grow and continue to get better. And, you know, Lord willing, I'll be able to watch them and kind of be in the same position as some of my other middle school and high school athletes here some. Mm-hmm, okay, cool. And what about working with more professional players? What do you need to work with players at that level? You have to be very detailed when you're working with pros, you know, understanding the movements of the game, understanding the spacing on the floor. There are so many things that you have to, you know, take into account when you're working with pro athletes. And so you really, you know, when you're working with them, you have to make sure that you're putting them in a position to be successful and make sure that the stuff that they use in their game, you know, is directly correlating to the work that you're doing. So it's kind of cool for me, you know, there's a program out there where I'm able to watch, you know, my pros, even, you know, my college players and also some of my elite high school athletes where, you know, they kind of break down the games for me. So I can see, you know, what specific shots they're getting, where they're struggling at. And then that way we can kind of focus on, okay, you're not really shooting the ball well from 18 to 22 feet. So we can work on that. Or, you know, you're not really shooting the ball well off the dribble. So, you know, paying attention to those little details and understanding where, you know, player strengths and weaknesses are and how you can help them during the all season is super important. Mm-hmm, like that. So when you first started your business, like in your head, who did you want to train? What, how did you have the button and a pando? I've been in the business since 2009. So I already had, you know, I had been at one facility and that's kind of how I got started. I kind of fell into it. I had no idea what basketball training was. And I had a couple of kids request to come work out with me. And so we did that. And so kind of got into that. And then I had a company come and recruit me and they took basketball a little bit more seriously over there and they really worked. So I went over there for five years and, you know, got to work with some pros and really learned a lot. And when I left there, I was actually planning on transitioning out of basketball training, but, you know, the Lord had other plans for me. So, you know, I started my own business. So, you know, really, I just wanted to help kids that wanted to be in the gym. I just wanted kids that wanted to work, wanted to be in the gym, wanted to get better. And those were, that was my target. And so from my previous job, you know, when the kids found out that I was still training and that I left and that I was on my own, a lot of those kids called, text, you know, came and found me and were like, you know, we want to come work with you. So, you know, I started out, you know, ahead of the curve a little bit. Okay, that's cool. So how many clients do you currently work with in total? We have, we average about 125 to 150 clients a month. Wow. Is that all in groups or is that a private one? It's all groups and private as well. We have a mixture of both. I have some guys that come in and help me, you know, three or four guys that come help me make sure we can get everything in and we need to get in on a weekly basis. Okay, I like that. So you've been part of our business coaching program for a while now. Talk to us a little bit about how your business has changed since being part of the program. I think the good thing about our program is that if you really pay attention and listen to other people, you know, there are people that have really good ideas and have ideas that maybe you haven't thought about, you know, the biggest change that's happened to me since I joined the group was me actually getting my own facility and taking that and then, you know, kind of figuring out ways to offset costs with that, you know, as far as renting the facility space out when I'm not using it, which are things that I think most people don't think about. So it's been beneficial to me because I'm one of those people that I don't feel like I know it all. So even though I might not be the most active person and I might not be on every call and things like that, I still go back and try to listen to calls or, you know, now I really try to pay attention to what's happening in the group. And, you know, since I've been doing this for a while, I think change can be harder for a person that's been in this business longer. And so, you know, I have no problem admitting that. I know it's not necessarily a strength of mine. So, you know, I'll put myself out there sometimes to get feedback from the other people in the group, even though they might be younger or more unexperienced, they might have ideas and things like that that I've never thought about or, you know, a reason for doing something that I never thought about. And so just transitioning that way is pretty important to me. So what was one of the biggest obstacles you face before joining the program? I think just being organized. I think organization was kind of hard. You know, before the program, you know, I'm calling people every day or, you know, every week trying to get a kid in and trying to, you know, just scheduling workouts, kind of, you know, getting a more organized schedule and having somewhere where we can kind of, where I know how many workouts I have on each day, who's coming to the gym, you know, who's supposed to be in those places. I think that's super important. Okay, like that. So where do you see private training going in the next two to five years from now? The funny part about it all is that it changes on a yearly theme. I was telling Nick and the group the other day, like this has been the first year where private training really picked up for me. And it wasn't necessarily the way I wanted it to. I had designed like a one-on-one program last year. And so I had kids in the one-on-one program and, you know, some of those kids graduated, a couple of them stopped playing. So it kind of fizzled out, but everybody, we still offered one-on-one packages. But last year was the first, or this past year was the first year where people like actually wanted that. And so, you know, we have like 15 to 20, you know, just private, you know, small, you know, private one-on-one or two-on-one, you know, clients. And so, you know, that was, that was something I wasn't expecting for 2022, but, you know, it's been good for business. And I kind of like it. I think you get to do a lot of those sessions. So I think there's a balance between, you know, the benefits of being in the small group and also the benefits of being in, you know, private workouts. Absolutely. So you've got your own facility, correct? Yeah. Yeah. So any coach watching, and well, what most coaches want is they all want their own facility. The goal and aim of most of the coaches we speak to. So talk to us a bit about how you get to that level then. What do you need in particular to get to that level? I think you have to be patient. And I remember COVID happened, and I remember going to my business advisor and being like, we need to build a gym. And he was like, we don't need to build it. And I was like, yes, we do. He was like, you know, there's tons of gym space here in Charlotte. You don't need to build a gym. And he was like, this is what I'll do. You call every rec center, you call every church, you call every school, and you ask them about gym space. And if you can't find any gym space from all those places, then we'll talk about building a gym. So I picked up a boner, which is calling, calling, calling. And I ended up with like seven or eight gyms. The gym that I'm at now, I got lucky. I was, I've been using it for a couple of years, but at the beginning of the year, the guy who was leasing the court ended up deciding to move to California. So the owner knew I was interested. He knew I'd been in there all the time. So it was just an easy transition to say, hey, do you wanna take over the court space? So as soon as he asked me, it was a no brainer. So it's been super beneficial to me because I have my own space that I can use 24 seven. And I'm able to get clients in when they need to get in. And if I need to go over there and do stuff, I can get over there. So, it works like that for me pretty well. And then the ability to be able to, when I'm not using it, to be able to lease it out to other trainers where they can rent it just to lower my overhead as well from a business standpoint, was just something that made sense. So for you, was it a case of just, you wanted your own space in the sense that you wanted your own space to do your program? Or was it because you were struggling to find a space during the year? Is that why you wanted your own facility? I wanted my own facility mainly because I was relying on other people and I didn't wanna have to rely on other people. The space I was in previously, it was two of my buddies and we were all in the space. And we'd be in there Monday through Thursday from like five o'clock to eight, nine o'clock, which was fine until COVID hit. And the company was like, we're not gonna have anybody else in there. They haven't opened the door back up. So when that happened, I was kind of just stuck. And I was like, where am I gonna go? So I was renting this gym space, I was doing some stuff outside. One of the schools was still letting me in there a day or two a week. But now that I had my own space, I was able to build out the program the way that I saw it envisioned it being years ago and having a strict schedule where it's like, if you're in this group, you come at this time, this group comes at this time. And we kind of, and everybody kind of knows, like, hey, we're on the floor from four to seven, we're on the floor from four to eight, you know, four days during the week, our Fridays are normally light. Then we go for a couple of hours on Saturday, a couple of hours on Sunday. So that's been the most important thing with having my own facilities, just being able to structure it out, our program out the way that I wanted it built out in the years past. Good, like that. So what piece of advice would you give to any basketball trainer that's watching or listening to this? And they're struggling to find a facility. What's one piece of advice? I would get online and I would Google, you know, wherever city you're in, whatever states you're in. I Google that, you know, that sitting stake with churches that have basketball gyms or, you know, schools that have gyms or things like that, you know, there's a lot of different ways of skin and cat. And I think, you know, I think the best piece of advice that I would try is if you have a relationship with a high school coach or, you know, the high school coach, you know, reaching out to them and talking to them and, you know, offering your services in exchange for gym time could be beneficial and could be a fair trade. That's something I did at the beginning with a couple of the high school programs here and they were kind of really playing at a high level. So it kind of helped business because, you know, now, you know, your name gets attached to these programs that are playing really good. And it wasn't done intentionally. It's never been done intentionally. It just happened at the time that they were really, really good. Their best players were clients of mine. So it kind of worked out. Yeah, cool. So what do you look for when you bring on a new client? How bad they want it? Like, do you really want to be there? I think the biggest thing is like some people just sign clients up and they're just happy to get a payment and that's not really how my company operates. We are, we're not for everyone. And I'm not for everyone. And I tell parents that all the time and I've had kids that, you know, they could be really, really good players and I just do like, can't do it. You know, I've had some kids who I've turned away in the past and they had to kind of grow up a little bit and show me that this is really what they wanted to do before I would take them on as clients. Because especially in a group setting because I think in a group setting it can really, you know, if you have a kid that doesn't want to be there and then you have a coach that has to deal with that and then you have other kids that have to deal with it, you know, nobody's happy. No, no. And so the biggest thing for me is to try to avoid that. So, you know, we try to make sure that the kid is a good fit and they want to work. It doesn't necessarily matter to me how good they are, things like that. Like I just want you, you want to be in a gym and you have a goal, we're here with a purpose. All right, let's work. Mm-hmm, mm-hmm. So what piece of advice would you give to a trainer or a coach watching and they have to deal with a difficult client? How do you approach a difficult client? I'm a face-to-face kind of person. So, you know, difficult conversations, I'd rather have face-to-face, especially when dealing with a parent. You know, I've had to talk to some parents and just tell them like, listen, you know, I know that you bought this package. It's my fault because we obviously didn't do a good job of evaluating your child. Or, you know, sometimes kids' goals change and sometimes kids have been in the program for so long and they realize that change and you just go to the parent and you, hey man, he really doesn't want to be here. This is not what he wants to do. And it's important to have, notice that, you know, I had a young lady this summer who, you know, she, her basketball journey was, it was rough. She didn't play on good teams. She didn't play with good people. Her school team was not very good and she just got tired of it. And so, you know, we got to a point where I was like, listen, she doesn't really want to do this. Like, I don't even think she's gonna try off a high school team. We should probably just, you know, give her a break, let's see where she's at. And I was right. So, it happens sometimes. And you just have to be able to, you know, A, know your clients well enough to where you see that and B, be strong enough to go talk to the parents and have those hard conversations. But I think the biggest thing as a young trainer that you don't want to do is you don't want to try to justify the actions of your clients or clients' parents in your head. I think sometimes we get, oh, it's okay that they did it. It's just this one time or, oh, it's not that big of a deal. And you do these things and then it becomes habits and other people start to do it and dance and kind of get out of hand if you don't address them up front. Yeah. Yeah. Love that. Love that response. So, talk to us a little bit about your current sales and marketing process. How do you sell and market your business? Well, we, you know, all our stuff is online. So people can go online and purchase things online. We have, we use MailChimp as our direct, you know, as our direct marketing. So we send out, you know, a lot of our information goes through MailChimp. And I also have a social media director. And so she's in charge of creating all of our content. She's posting reels online. She's posting flyers online. And she has like a marketing calendar where this goes out this day, this, you know, so that's how a lot of it takes place. Obviously, this time of year, I'm getting phone calls, I'm getting texts. So, you know, the state organized, I have a Google doc and I put, you know, person's name, their info, their number, their email, you know, the kid's name, you know, when we invited them in for a workout, what happened after the workout, you know, did we close it? So just trying to stay organized and button up in those ways. I think, you know, those are the most important things. I think word of mouth is still the biggest ticket for me. Just asking kids, asking kids, asking players, you know, having kids bring in their teammates and things like that for free workout is super important. Mm-hmm. So do you run the business by yourself or do you have stuff at the moment? I run the business by myself. I do have independent contractors who help me, you know, on a weekly basis. I have about four or five other guys who I can lean on, you know, to help the workouts when we need it. Okay, good. So talk to us a little bit. How do you build a team and what do you look for in a coach when you bring them on? That's a really good question. The thing that you wanna look for is somebody that really wants to do this. I think as an owner, nobody's gonna love this business as much as I do. And so, A, I have to realize that. Like nobody's gonna care as much as I care. So you try to find guys who are, you know, find people who, A, wanna be there, who wanna work and who are invested. And I think it's really hard. Like it's really hard especially in this climate to find really good people, you know, who check all the boxes. And luckily I've been good enough to where, you know, I had a player who was, he trained with me for, since he was nine. He just graduated college and he was taking a break before law school. So, you know, he was like, I wanna do some work. I wanna get into training. And so, you know, he's been helping out. You know, we have a couple other guys who come and help out high school coaches that, so it's, you know, they have a little skin in the game. And you know, it's something that they wanna do and they wanna be involved in. You know, obviously, you know, the hard part for me is just been finding somebody who kind of has the vision that we wanna do in this full-time. And not necessarily even at the beginning, but like this is what they wanna do. And that's kinda the biggest thing for me is I understand like at my age, I'm not gonna be able to do this forever. But there was a reason why I didn't name my company Randall Clark basketball training and it's called Outwork Everyone because I wanted this to be something that could go on. Even when I was done or gone, like I wanted it to still be something that, you know, people could, people could, you know, still work in and work for and, you know, take pride in. So that's the hardest part, I think, in the business right now for me is just finding somebody who kind of has that drive and that kind of want to kinda come do this. Okay, nice. So where do you see your business run though in the next five years from now? Hopefully double the amount of kids. Hopefully, you know, I find somebody that where we can start to get to these separate locations. You know, I actually, I have a plan and I have a bunch of little things that I wanna do, but I understand that if you don't have the right people in place, it would make no sense. So, you know, just trying to be patient and find the right people and the right locations and things like that to kind of grow it out. You know, I think we have it built out the right way and now it's just finding the right situations that make sense for everybody else to kind of take it and run with it now. Awesome. So I'm gonna finish with this last question. This is more a personal question. So first one is, well, it's a two-part one. First one is what does failure mean to you? And the second one is, how important is taking risks in business? Failure is what hurts the most. I think when you don't, when you have a goal and you don't achieve it, it hurts. And I think that hurt, if you was right, it can help you, motivate you, can help to refocus you, can get you to where you wanna go. You know, everybody loves to celebrate wins, but I think the losses for a person like me are what I remember the most. You know, I don't necessarily really remember a lot of wins, but there are some losses that I can tell you right off the top of my head. So I think, you know, I think sometimes failure is good. If it can focus you and you can get the right mindset from it and learn from it, you know. Okay. What was the second part of the question, Leo? Yeah, so the second one is, how important is taking risks in business? I think taking risks is super important. I think that there can't be a fear of failure. I think in taking risks, it's important because it can allow you to see just how far you can go. I'm not saying you have to be, you know, unresponsive with them. You know, obviously there's a, you wanna know what you're doing, you wanna have a plan, but if you don't take that risk, you'll never know. One of my favorite lines is, you know, we don't always make the right decisions, but we can make our decisions right. And so just trying to stick by that motto and if I do something and it ends up looking like, man, I shouldn't have done it, how can I fix it to make it right? I think that's super important, you know, not only in business, but in life. Yeah, awesome. Love that. Well, Randall, wanna thank you again for coming on and sharing not just your story, but sharing some really important advice with our audience. And now if any coach is watching and they're inspired by you and they wanna get in contact with you or follow your business, what is the best way to do that? We are OWE basketball on Instagram, on Twitter. We have Outwork Everyone basketball on Facebook page. So you can definitely find me on all three of those social media outlets. Awesome, perfect. And what we'll do is we'll add that to the bottom of the video so anyone can find you there. Awesome, I appreciate it, Leo. All right, Randall, well, thanks again. And what I would like to do is I'd like to bring you on in 12 months from now, see where you are with your business and see how you progress is the last time we spoke. For sure, I love it. Awesome. All right, Randall, take care and see you soon. All right, Leo, have a great night.