Loading...

What is The Service Leader?

155 views

Loading...

Loading...

Transcript

The interactive transcript could not be loaded.

Loading...

Loading...

Rating is available when the video has been rented.
This feature is not available right now. Please try again later.
Published on Sep 10, 2012

Catherine Johns interviews Mary Ann Markowicz of The Service Leader

Mary Ann Markowicz is the Managing Director of The Service Leader, a management consultancy that helps companies improve their customers' experiences. In this capacity, Mary Ann and her team work with organizational leadership to design, implement, measure, and improve multi-channel customer touch points.

Prior to founding The Service Leader, Mary Ann acquired a broad range of experience as an in-house department head and external consultant; working with small, medium, and large non-profit, SEC registered, and private companies in multiple industries. She was a successful customer-focused in-house executive at Sunstar Americas, Culligan International, and Follett Software, and was a C-level global Subject Matter Expert at Arthur Andersen and Crowe Horwath.

Passionate about all things customer focused, she publishes regularly on her syndicated blog The Service Leader, Tweets on @MaryMarkowicz, and posts on The Service Leader Facebook page and on Pinterest.

Mary Ann attended Northwestern University, is a certified customer service professional, and is a certified professional coach.

In her personal time Mary Ann enjoys art, photography, travel, reading, hiking in Sedona, and exploring new beaches in the Caribbean.

http://theserviceleader.wordpress.com...

Listen to Catherine & Michele interview Mary Ann on the LLN Reports internet radio show at: http://www.blogtalkradio.com/linkedlo...

Sponsored by:

Making you more Magnetic - http://www.catherinejohns.com
Simplifying Social Media - http://www.mediavinemarketing.com

Loading...

to add this to Watch Later

Add to

Loading playlists...