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United Breaks Guitars

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Published on May 3, 2012

This is a great example of the power of modern communications. I just discovered this video via another legal website that I use for research and study. The video is now almost 3 years old and has had more than 11 million hits. And it's still online and still receiving comments.

I am also a million mile + flier with United Airlines, and have become more disenchanted with them all the time. They refuse to refund two $35 charges to my wife's credit card for premium seating which she should have received complimentary as a premium flier. But beyond that, we'll compare UA's response to a recent incident I had with Apple. Actually, there's no comparison!

So many lessons to be learned from this. We'll discuss on The Michael Brown Show on NewsRadio 850KOA from Denver, Colorado.

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