 It's connected. All right, and then I'll introduce tonight's speaker. He's Craig Tomlin. He's going to lead us tonight in a hands-on usability training session. Craig's an award-winning digital marketing, and I'm a consultant. He's got over 20 years' experience in B2B, and you can see the band generation and his experience. Mashable.com listed him as one of the top 10 must-follow usability experts on Twitter. Plus, like Julie, he's the four president of this channel. Craig Tomlin. Thank you. Thank you, Lawrence. Thank you. Thank you, everybody. You know I'm the speaker because I'm the only aid here that actually has a suit jacket on, so especially in the summer. So I want to thank you all for being here today. The topic is an actual work session. So yes indeed, you guys are actually going to be doing work. And it's how to conduct usability tests. What we don't want to do is we don't want to go rushing off and just start asking people on the street corner, hey, can you do this? No. What we want to do is actually create a script. And the script needs to have two important things. Number one is what is the critical task for testing? And number two is lots of room to write down notes because you're going to be scribbling notes like crazy. Now the reason for creating a protocol is so that you can ask the exact same question in the exact same way to all of your different participants. So why would we need to do that? Anybody have any guesses why we have to say it exactly the same way? Yes, ma'am. That is correct. Because if I am asking the question in different ways, I will probably get different answers with different responses. That's exactly correct. So I must make sure that my protocol keeps me aligned with asking the same question in precisely the same way each time. True story. I had somebody who hired me to do some usability testing for a healthcare application. And in just running the protocol through with the CEO who was actually responsible for this application. And then he had his assistant in the office. And so they sat down and I started explaining to the CEO how we were going to do it. And he said, well, can you show me? I said, sure. So I had the assistant sit for the application. She had just been hired recently. It wasn't very familiar with their application. And I ran through the protocol with her. She completely got stuck at the first login screen. It was unable to move forward. He saw that, literally jumped up out of his chair and dashed into the development room. I mean, literally like that. So that was a case, kind of an extreme case, but that was a case where one person was able to alert this person that he had some security issues that he hadn't even thought about. So it can work with just as few as one person. Okay, here we go. So everybody, attention, please. For one minute, attention, please. So here's what we're going to do. The moderator will choose a website or a mobile app and will ask a very specific task such as, can you show me how you would sign up for a free evaluation? So that's the moderator's job. And then remember, you're going to ask the participant to think out loud. Second, we are going to be testing for 10 minutes. I'll be the timekeeper. So we're going to test for about 10 minutes. So you're going to be going through the process and asking your end user and observing them and making notes to make sure that they're using think out loud, right? And at the end of 10 minutes, I'll ask you to stop. And then the observer who has been recording the interaction will then talk to the moderator about some of the things that he or she did very well and some of the areas where they may want to consider improving themselves going forward, okay? So that's going to be the role of the moderator and the observer. The end user, this is really cool. You get to play the role of yourself. I know you're going to get a 100% on that one. Moderators, are you good with your critical task? Do you know what your critical task is? I'm seeing some laboring. Yes? Okay, let's go ahead. So begin, commence. Okay. All right. Okay, guys, so raise your hand if you found this helpful and usable. Raise your hand if you found this helpful and usable. Great. I'm not seeing any hands that are not up. That's awesome. Okay. Do we all feel like we have a better sense of what it takes to do a one-on-one usability testing session? Okay. I want to open it up to the floor for some Q&A. We've got about 10 or 15 minutes left. So what questions did you have from the session? Did anybody hit a problem that you didn't know the answer to as you were going through, either as being a moderator or an observer? Well, about out of time, it's 8.30, and I wanted to thank you. Do you feel like just testing the applications you tested that you learned something? Like, are you wanting to rush back to work and then go talk to somebody? Yes? Okay, good. Well, then this was very useful. Thank you so much. I'm not sure if Lawrence, if you want to have any last words. No? Okay. Thank you everybody for coming. Thank you for participating. Thank you. Please feel free to go in and meet up and leave comments about this particular session or any session that you have through UXPA. Thank you for attending, and we'll look forward to seeing you at another UXPA meeting.