Kempinski Hotels - Novell Customer Success Story





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Uploaded on Mar 31, 2009

Kempinski Hotels
The Kempinski name is proudly borne by a growing collection of distinguished properties around the world. Europe's oldest luxury hotel group, Kempinski has built its reputation on the belief that exclusivity and individuality are key elements of true luxury. Each year, an increasing number of guests come to appreciate these qualities, as Kempinski adds new hotels and resorts in Europe, the Middle East, Africa and Asia. While this growth reflects the strength and success of the Kempinski brand, the collection will remain a limited one, where exclusivity can be nurtured and individuality can flourish.

Kempinski is not a chain of hotels; rather, it is a management company that runs a collection of exclusive international hotels on behalf of their owners. Kempinski aims to provide management expertise without diminishing each hotel's unique appeal, and a key competitive differentiator is its long industry experience. To capitalise on this corporate experience and on the talented workforce in each hotel, Kempinski wanted to promote global knowledge-sharing and cooperation.

The decentralised organisational structure at Kempinski helps to foster the individuality of each property in the collection, but it was also making it difficult for the company to share information effectively.

Kempinski wanted a single repository in which to gather and maintain all corporate information and share it with staff worldwide. The primary aim was to enable collaboration and knowledge-sharing, in particular to support the planned expansion of the collection from 57 to 111 properties by 2011 (correct as of January 2009). A secondary aim was to enable greater efficiency in management reporting and communications.

Novell Solution
Kempinski worked with ID Integrated Data SA, a Novell Platinum Partner, to short-list and compare two collaboration solutions, and determined that Novell Teaming provided the best fit for its requirements.


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