 OK, Claudia, you're a museum director, museum professional, but you're also a citizen. So, as always, and you could feel it also from what I was just saying, as always, we are wearing different hats, including the hat of being a human being and having a personal experience that one way or the other always brings to our work. So, in May, lots of things happened in your city, not only in your city but also in the region where your city is located in. Could you please share with the audience just some information of what are we talking about in the city of Faensa in May 23? Yes, first of all, good morning and thank you Nemo for this opportunity of sharing this story to continue talking about this story because the tragedy happened last May, but till today we have families without houses, we have problems inside museums, so it's a great opportunity to stay with you and to share what happened. So, we had two floating, the first one, the third of May, and the big one, the 16th of May. And it happens that the rivers overflowed and many roads collapsed, so there were around 9,000 landslides, and so it happens that I have the number, so more than 150 churches were damaged, 30 museums, 31 museums collapsed, 13 libraries, 20 archives, and 90 historical places like theaters were well damaged. And the fact that it happened and we had kind of alert two days before, so that helped us in a way not to have many people died, so it was, we were lucky because many followed the rules, many followed what the organization, the policy was telling people to save themselves in the upper floors, but that didn't happen to museums and historical places because, for example, Castle, you cannot take it away from the river, but museums, for example, we didn't have an emergency plan, and that was very important and that was the main basis of what was the disaster. So we had more than 7,000 people away from the houses. In your city, or in the whole region? In my city, just 2,000, and in that part of the region, more than 7,000. So it's, you know, FENSA is a small city, it's just 50,000 inhabitants, and so 2,000 were hosted in situations like gymnasium, schools, and also museums because, for example, close to Ravenna, there is this archaeological museum called Classes, and they suddenly react and put the spaces for people who lost their houses. So they hosted 700 people and 200 animals because, of course, the animal is a part of the family and they cannot leave them, and so indeed you can see the images of this museum which is collecting and which is sharing together with archaeological pieces, the small bed with the animals and the families, and so this was a way of reacting. So what was important after two days of this tragedy, because it was a real tragedy, after two days you can enter the city and the red part of the city, and you see the immense disaster and you felt the damage to the people, to the families, and it was normal to act, so to react and to give what was your resource, your personal resource. I am an ICON member and we had different training for, for example, in our region for the earthquake. So our museum was one of the few that created something, a kind of emergency plan for earthquake, so we know how to react and it was immediate that we have to do something for the museum, for the libraries, for the archives, and so it was, in a way, easy for me to create a kind of network of skilled volunteers that can lead the volunteers in this very bad situation. And why I said so? Because we had the solidarity of many, many people arriving from all Italy and it was fantastic because, yes, there was this big hug from everywhere, but you have to control the volunteers and to ask them to proceed in a matter that is different from taking away the mud from a private house and from a museum, so you have to define what are the actions to take. And the problem of this flooding was specific because it was not just the water, so it didn't arrive just the water, but the mud. And it is sad to say that this clay that made Faenza and his territory very famous for the ceramic, it became the great tragedy of the territory because the mud was so thin and tough that it arrived and covered everything and the problem was the drying of this mud because you have to react very quickly, otherwise this was a kind of cement and it takes time to take it away. So as a museum, we tried to make this network together with the Academy of Fine Arts in Bologna and the University of Ravenna. They had this professional restoration and we created different groups that can support, especially the private museum, and to give them a real concrete support in washing, washing especially plaster because you can imagine from a conservation point of view to leave the plaster under the mud for two days, three days, four days. You lose it. So it was a running against time. So in the first week, ten days, we can say we cleaned everything which was fragile and what was funny to say is that the majority of the museum of ceramics, they didn't have so much damages on ceramic but on papers, of course, the archives were lost and this ceramic moved in the space together with the mud. It's also very biblical in a way. That's very biblical. That's something weird because they were passing from one room to another and they didn't, they moved. We found them 20 metres away. One was in a basket of a bicycle, for example. Well, perfect intact on the roof of a car. But they were entire, apart from 60 pieces from the museum tramonte that were really damaged and we recovered them in our restoration department in the museum. And the other action that we as a museum took was to find places for ceramists. So we have many younger ceramists that were just opening their studio in Faenza and they lost everything. They lost the houses, they lost the studio and they cannot work. And we have to find the places and we host them in a part of the museum which was empty, which was supposed to be a space for co-working in the near future. And so we started the project of co-working there with hosting three of them. And you're still hosting them? Yes. And is this also, did it become part of your short-term or mid-term or long-term strategy to host them on the premises? Yes, for some months still it will be. Yes, because as I said, it is not, nothing stopped on May. So it is still running this story and we had still problem in the city. So it was very common to react and very easy to find colleagues to support in this, let's say, strategy of emergency. So we create a kind of emergency plan after the tragedy. So when the tragedy itself was happening during those two days, please correct me if I'm wrong, if it was longer. Yesterday one of the speakers said, it's in people's nature to make wrong decisions and I was thinking about how that could play a role in those actual two days when a tragedy is happening. Can you reflect on how people on the spot were responding, without having a strategy, what happened and how could it lead to action without having the plan? Well, it is, I don't know if you have experience of people who suffer this kind of tragedy, earthquakes or flooding. They are completely blocked. So they are frozen. So they are not able to react. So what is important is to give a positive energy and in a way to support them in their decision because they are not able to decide. And that happened also before, as you said, without taking the measures. Because even if we had two days of alert, it was not easy to understand that the alert is the alert. I was in Japan in 2015 and it was the period of the typhoon, September, always the period of typhoon. And Japanese people know that there is the typhoon, they don't go out. So the alert is red, they don't go out. And I think that we still don't have the emergency in our mind. So if it is red, it is red. It is not orange or yellow or light white. It is red. We need to install in the people the culture of emergency. So we have to start thinking that what happened in Faenza might happen everywhere. But we didn't learn anything from Faenza and the Romagna region. Because two weeks ago it happens again in Tuscany. Which is very close to Faenza. Which is very close. And the president of the region was very disappointed because he said, we had the example of Faenza. I told you that it was red emergency. So why didn't you do anything? So it's a question, I think, of education. And also a question of being prepared. Because now we can have an idea of the alerts that are arriving. Last week I was in Dublin and there was this alert for the wind. You know Dublin is, Ireland is always windy, but big wind. And they didn't go out till 10 in the morning. Because the alert was from 6 to 10. So the school was closed. People were going later to the work. So it's a question of education. So on the one hand there is the mindset of the people that in case there is, we can trust the emergency alerts in your opinion. We can trust these alerts and then we have to take it seriously. And on the other hand there is what we can do. Being part of organizations or being responsible for organizations if you are in a management and so on and so on. To have a risk, sorry, an emergency plan. Ready, but also in your mind, not in your computer. Because you also told me there was no power, no electricity and so on. So not in your computer, but in your mind. And the big problem of faenza, what we suffered was the old people. In Italy the house is something special. So you don't leave your house. And the old people were forced to take away from the houses just two hours before the big flood arrived. And so there is this link, this connection. And the few that people, we had 13 that people, eight, nine of them were old and they didn't want to leave the houses and the animals. And they had the farms. And so it's really a question of education and taking seriously the risk. Thank you, Claudia. I want to open for any questions from the audience. We have time for one, perhaps two questions from the crowd. So if you have any questions for Claudia, this is your chance. Just to say something about now that you are thinking about the question. So the major problem was for the papers, so the archives, the libraries, which were really damaged. And we found out a solution for frozen them. To freeze them? To freeze them in a large refrigerator of a big company that offered space for this. And yesterday there was somebody who said we have to choose. That was the worst part. Because when you have an archive, when you have a library that is very damaged with this mud that is entering all the pores of the paper, you have to choose what to save and what not to save. And that was the worst part for all the directors of the libraries. Because when we made this plan with ICOM Italia for the earthquake for our museum, we know that we have to leave something and we have to take something. So this is the other problem of the people working in a museum or a cultural space. So have the strength to live and have the strength to say goodbye to things and to save what is saving. Thank you so much for this advice and also for... Give a priority. For wishing us courage to be brave enough to make these decisions. So if there is still a question from the audience, and if not, yeah, in the dark. Usually at the museums there is a security plan if there will be a fire and so that who is taking something so that it's an order. So the libraries don't have that kind of... So that if there happens something, what do you take first? Well, for example, InfoEnza, they have different sections of the libraries. InfoEnza or InfoLea, where there are the precious works and the modern one. So the precious is a room where everything is well safe also from the fire because they have a system and a special one but in the case of what happened during the floating was that it disappeared all the new one and especially the newspapers of the beginning of the 20th century. So... And this floating gave also the opportunity of thinking about the storage, of thinking about the spaces because yes, the fire is something that can be stopped in a way but when you receive three metres and a half of mud inside your spaces you cannot do anything and you cannot enter also in the spaces. So it is the action arrive later and because of the impossibility to enter the spaces. Yeah, I don't know if I answer you. Thank you. You're welcome. Thank you.