 In this video, we will show you how to manually process a submitted form in Super Office CRM. The way incoming forms should be processed is determined when a form is created. Form submissions can be processed in two ways, automatically or manually. When a form submission has to be processed manually, it's up to you to check whether a contact already exists or not. Let's take a look at how it can be done. Start by logging into Super Office CRM and click on Marketing in the Navigator menu on the left. As soon as a form is submitted, you will see a notification at the top right-hand corner of the Form Submissions tab. The number on the notification shows how many new submissions you've received. This notification will only be visible for the form submissions that you, as a user, are able to process. Click on the tab to see the form submissions you are able to process. Here, you will see a list showing which form was used, the folder this form is saved in, and the information that was submitted. The information you'll be able to see is the name, email address, and, if it was requested, also the company of this person. You will also see the date and time the form was submitted and the current form status. In the bottom right corner of this list, you will find four filter buttons that allow you to change the list of form submissions. The first time you will see that only the submitted form's box is checked. However, you can check other boxes to see the forms that are awaiting confirmation, processed, and other. You can begin to process a form submission by double-clicking it. Super Office CRM will check whether the person who submitted the form already exists in the database, based on the email address given in the form. If the person who submitted the form is unknown, Super Office CRM will warn you that you need to add or update this person before you can process the form submission. Now that you know where to find form submissions, let's look at the three ways you can manually process a form submission. Look through a list of existing contacts that the system suggests. Search for a contact, or a company, or create a new company, or a contact. Let's start by looking through a list of existing contacts that Super Office CRM may suggest to you. On the right-hand side of the form submission dialog, you'll see a list of people that could be the contact you are looking for. To check whether it's the same contact as the person who submitted the form, click on the name to see a preview of the contact's personal details. If you recognize the person, click the process button in the bottom right corner to save the details that were submitted. If it isn't the contact you are looking for, you can go back by clicking the Change Contact button. Another way is to search your database for the person who submitted the form. When you enter the name of this person in the search field, the system will give you a list of all the contacts that match your entry. By hovering your mouse over a contact in this list, you will see a preview of this contact's personal details. When you find the right contact, you can click on their name to open the submitter page. In the bottom right corner, click the process button to save the new details that were submitted. If the person who submitted the form can't be found in your database, you can create a new contact and a company. In the bottom right corner, click the Create New Company and Contact button. Now you can add both the contact and the company details you have received in the form. This could be the person's name, the company name, and the type of business the company is in. Once you have added all the details, click Add and then Process to complete the form submission. You will see that the status of the person you have just processed changed from submitted to processed. You can also handle incoming form submissions for a particular form. To do this, go to the Forms tab and click on an existing form to open it. Once you are in the View Form dialog, click on the Form Submissions tab. Here you will see all the form submissions for this particular type of form. Once a person is processed, the form submission can be viewed as an activity in the Activities tab on the contact card. This means that every user of Super Office CRM will be able to see which forms this person has submitted and when. We have now shown you how to manually process a form submission in Super Office CRM. For more information on how to improve your productivity with Super Office, please visit our community website.