 We will try to start on time, being a Swiss organisation. Welcome to our second council briefing for those of you who didn't join us for the first. Just a very brief explanation. This is just an exercise in trying to bring some of the more interesting thought leadership being generated in the councils at the summit this week and offering you an opportunity to ask questions and drill away at some of our experts. We are trying to take issues which are of regional, local and international importance, and also areas where the Council are particularly active. This one is on the future, the future of Government, the governments of the future. What can governments do to be more effective to deliver better services, to build and rebuild and regain trust of the people they govern? Very pleased to be joined by two colleagues from the Council on the future of Government. I am going to ask each of them to talk for a couple of minutes and give their views on particular aspects of their work ac mae'r cysyllt yn y cansol. Mae'n gweithio i'r cysylltu'r cysylltu'r cysylltu, nad y gallwn i'n gwybod, mae'n gweithio'r cysylltu. Felly, yn ymdweud, rydw i'r cyfrifio, rydw i'n gweithio'r cysylltu'r cyfrifio'r cyfrifio. Mae'r Rolf Ulter, yng nghymru, ynghylch yn ymdweud cyfrifio'r cyfrifio ymdweud i'r OECD, ac yn ymgyrch ar y cyfrifio'r cyfrifio ynghylch yn y Cysylltu Llywodraeth. Felly, yna, y gallai fyddeithas sy'n tynnu rwy'n gweithio i'r cyfrifio'r cyfrifio, a wnaeth yna, rydw i'n gweithio'r cyfrifio. Mae'r Rolf Ulter, y gallai, efallai, mae'n gweithio'r cyfrifio yn y cyfrifio'r cyfrifio ymdweud ac yn ymdweud, mae'n gweithio'r cyfrifio gyfrifio cyfrifio ymdweud. A rydw i'n gweithio'r cyfrifio, mae'n gweithio'r cyfrifio i'n gweithio, isnt really government in the end about creating a trusted society and a good economy so that growth, prosperity, access to education to health is guaranteed. If we agree on that then we would say well there is a lot of activity out there in terms of reforms when you think about the OECDs really plea for structural reforms to cope with the current difficult situation and the current difficult situation is there to last for a while then it would be very useful to think about how to get out of this very low or get up from this very low level of trust and I think here thinking about what could governments do and where is part of the solution cannot be done by themselves alone but where is a reasonable factor and where are measures that government can take. We had here a good discussion about the role of technology and I'm sure you will hear more about it. It is a vast potential but not so easy to exploit as it perhaps looks like but there is of course also the issue of can't we use and when we think about where would we use technology comes to mind first of all do actually governments have enough evidence for their policy making? Do they have the right data, do they use the right data and do they take decisions that are justified in sort of an analytical approach? Second simply straight forward is transparency to what extent is transparency today already a feature or is it more of an aspiration and by transparency I'm not just meaning giving the or making the accounts open it's also about transparency in the sense of dealing with citizens responding, being open, being ready to listen to and to act about this responsiveness if you like a very important feature and the last point I want to make in this context is really the issue of innovation. We have looked at this for the last session here the last two years try to put something together I think there's a very nice report out there actually we want a price and I want to say that was something that is something at least of a recognition here from the World Economic Forum I think it says there is a long way to go to make governments more ready to innovate. They are ready to do it but they don't quite know how to do it well and so of course in particular in a sustainable way. I think I leave it at that. Fantastic and there will be time for questions afterwards so get your questions ready just for a bit of context yesterday during the opening plenary if you missed it one of the GAC vision awards was received by the Council on the Future of Governments in recognition of the smart toolkit that they produced and was actually incubated here in the UAE amongst other places and there's also now being roadshowed around the world and I know a number of governments are interested in looking at what kind of best practices they can take so we can find more information for you on that if you like. Now Yaza you're on the member of the same council you're coming at the issue of future government from a different angle service delivery perhaps maybe share some of the best practices you've seen any examples from around the world that could be deployed here and maybe vice versa what this region is doing well and which could be deployed elsewhere. Thank you Oliver. Yes our council has tried to look at experiences from around the world and our initially what we were starting to look at is how can governments be more effective and efficient and of course the whole world now is being influenced by technology the fast pace of technological development technological tools available so we started looking specifically at how technology is going to help governments improve their delivery of services and how it will shape the future of government you've seen the rise of communication technology and social media and how that's affecting the governments as we know them the way they communicate the way they talk about the issues the way they listen to issues from people and we specifically looked at service delivery how are governments using technology to improve service delivery and by service delivery we mean everything from education to health infrastructure to even even helping with transparency issues and communicating the messages. In our attempts to do that as well not only did we look at the potential future of government how will the internet of things affect government we also documented case studies from around the world where things have been improved with good results that impacted the citizens and we have in our report about 30 case studies from around the world and I mentioned two things about the case studies one is that they are all fairly innovative and they have introduced new ways of doing things which is expected but the second which wasn't very much expected is a lot of innovations coming a lot of technology is unleashing the potential to innovate in many many governments in the past most of the leading government best practices used to come from the OECD countries maybe or the western countries whereas now innovation with the availability of technology is allowing us to identify innovations in many different countries we've got we've documented cases from Nigeria from India what we will call reverse innovation we have two cases documented from the UAE where the UAE has also been quite a leader regionally at least if not globally in applying the smart government applications and trying to improve various services so I'll stop at that and see if there are any questions you want to dig deep into. Thanks okay quick show of hand and see who wants to ask a question. Gentleman at the back row there microphone on his way just remind us please your name and where you're from. Yeah this question is for Mr General I'm Sadeesh Ramgalth news could elaborate more on these two case studies on the UAE how they've made the smart applications work in public domain. Good so well I'll talk about briefly I mean we all know the UAE has launched a couple of years ago the whole smart government strategy His Highness Sheikh Mohammed bin Rashid the vice president and prime minister of the UAE also launched a challenge for all the government entities at the federal government two years to put their services online and make them available via the mobile so the drive and the commitment has been there what we tried to capture is some areas where we have seen the results also the results affected our lives so one of the cases we wrote was the UAE border controls I think the UAE now is almost leading the world in border control via the e gates and we all of us who travel a lot know the e gate in the UAE we don't know that application but behind the e gate there are so many other ways you know the UAE border control how it's connected from all ports entries and out of the UAE so that was a fantastic use of technology a to make the lives of travellers easier but it had many implications it improved security it improved data management it improved what we just generally call access in and out of the UAE it's a very complex technological approach and application and has many many wide implications and that's one of the cases where we think you know visible impact has been made thank you any other questions okay couple of quick ones here while we while we have these experts yes tell me your single most impressive piece of best practice you've you've seen in the past year you're in this field immersed in this field on a daily basis you mentioned a couple of examples of places around the world where you've seen leapfrogging going on but what has really stood out for you is an amazing example of future government best practice well look I mentioned the UAE example which is one of the earlier uses of this but for example one of the examples I'm very fond of is where we started finding not only the use of technology but also the combination of public and private sector working together to solve some of the issues like if we look at places like Nigeria where they had issues with payments facilitating payments anything from salaries to getting social benefits out they collaborated very closely with Mastercard so if you go to those places you will find that the national ID which is you know everybody has a national ID is also itself a payment card so they use the power of the plastic national ID to make it a payment card so suddenly you've connected so many people to an e-payment gateway and that to me is a fantastic example of a few things first of all collaboration between public and private sector it's an out of the box use of technology and it also allowed access to so many people who wouldn't have general access to payments or money flows or banks and that impacted a lot of people it's also an example from Nigeria where the need was very high it's what we call reverse innovation and it's solved a lot of issues and this is a leapfrog this is something that you know somebody who had a lot of issues suddenly produced something that some all other countries are still going to start to look at we saw examples from India that doesn't mean that's the only sources of innovation the OECD countries has a lot of them but these are the ones I'm excited the most about. Rolf you're coming halfway through the summit this year what are the can you give us some insights into where you think the future of government will be focus council will be focusing on for the current two-year term? Well you know it's all about actually how can we ensure that governments can implement innovation I think that's where we will really focus on and of course once again technology plays an important role to understand the potential to apply it but make sure that government really takes it on in a sustainable way I think there is good input here to be produced I just want to say sometimes we had to hear the trying to find out why what is it that government isn't really reacting sort of full speed to what technology offers and that has something to do with the way how government work it has to do with capacities in government frankly that's also an issue are people really up to taking on all these fantastic technologies but there is also a question of balancing maybe other objectives than just efficiency and I give you an example where soon in many places that the internet is a fantastic way to communicate but is it that's still a question is it in the sense of a large part of the population is not connected or cannot use it and typically people who would probably most in need such as the guys that are ill or old how do you deliver to those people through these internet based options it's a real challenge for countries to deal with these issues and I take another example data yes my friend was talking about the fantastic opportunities to using data but in some parts of the world people are very very concerned with the privacy how does that work and what is there how do we deal with this trade off so it's not just about the potential of technology it's also about it comes at what price and what do we have to give for that therefore I think the future and when you talk about this here in the world economic forum and I think it is always a fantastic place to really hear most different views in these fantastic council groups but the main issue is think we're needed do a little bit more work on how do we balance that and what is it that in the end governments really are expected to deliver efficiency is one goal but it cannot be the only one. Well we all have very hectic tight schedules today and not least our panellists I'd like to close this council briefing thanks very much to my panellists for joining us and thanks to yourselves we'll be back here in 15 minutes for the launch of the global leadership index so you may feel that you want to keep your seat warm and stay put I know for a fact Yaza will be back on the panel as well but in the meantime thanks very much for joining us and see you back here in 15. Thank you.