 As weinweith susics, there was 4495 emergency hospital admissions for falls-related injuries in 2016-17. A making every contact count approach can be applied to the promotion of six simple exercises to help reduce falls, prevent injuries and improve overall health and wellbeing. The 3A's model can help you remember the key characteristics of a MECH approach, which is Ask, Advise, Assist. A MECH approach can be applied to the promotion of six simple exercises which can be done at home to help people improve their strength and balance. These exercises are known as the super six. Ask is the first part of the model and open questions help to get conversations started and produce longer responses. What and how are good open questions, as why questions can produce more defensive responses and make people feel like they're put on the spot. It's important that you do more listening than telling or suggesting. Some good open questions in relation to strength and balance are, how would you feel if you were more active? What concerns do you have about keeping active? Advise is the second part of the model and there are some simple steps that people can take to help keep up and about in day to day life, improve their strength and balance and reduce their risk of falling. These are completing the super six exercises at home three times per week, staying active such as walking as often as they can, managing their medicines well, eating well, having regular eye checks, looking after their feet, creating a safer home and having a good get off the floor plan and someone to contact in the event of a fall. So assist is the last part of the model and there are some fantastic resources and local services that can help our customers improve their strength and balance and reduce their risk of falling. These are the super six challenge booklet which has instructions on how to safely complete the exercises at home, the get up and go booklet which provides advice on how to reduce the risk of falling at home and outside and what to do if a fall happens and the West Sussex well being strength and balance programmes which offer friendly, group based physical activity programmes to help people improve their strength and balance and reduce their risk of falling. So to summarise, when you work with someone who may be unsteady use open questions to start short conversations. Remember the key simple steps that people can take to improve their strength and balance and reduce their risk of falling and familiarise yourself with the super six exercise booklet, the get up and go booklet and the West Sussex well being strength and balance programme so that you can help our customers access and use them. Keep it simple.