A love song for M&S





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Published on Feb 10, 2014

After many many years together (well since 1884 actually), building relationships, enduring good and bad times, 'we' have fallen out of love.

Tired, disappointing, bland, and above all poor customer service.

A Nation asks - M&S -- are you listening to us?

Even if things are developing at HQ -- not communicating with your customers & reassuring them what's going to change is a big challenge.

Your food is fantastic (but the offers don't work at the checkout!), must-haves, ties, the odd present, but why can't we be wowed by fashion and store experience?

(Not to mention the disappointment and confusion in your sea of sub-brands)

Listen to a nation speak, through this unrequited love song for M&S -- Its our M&S
It's clearly not us -- it's YOU!



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