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#CMGRHangout presents: Managing Community Conflicts & Controversies

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Streamed live on Oct 31, 2014

How often are we taught to never talk about religion or politics? All the time, right? The obvious reason for this is that almost everyone has an opinion and opinions in these categories cause quite a bit of controversy, which often leads to conflict. For some, there is nothing spookier than conflict.

In her article How to Handle Conflict and Controversy in Online Communities (http://info.socious.com/bid/72917/How...), our panelist +Katie Bapple points out that avoiding this conflict is actually isolating and that to truly create human bonds and create strong community interactions, the "solution is to handle the matter head-on by building an understanding of each conflicting viewpoint at a deeper level." So how do we do that?

Join us for this week's #CMGRHangout panel on Friday, October 31st at 2pm EST to talk about what to do when conflict arises in your community and how to foster those positive interactions.

+Jonathan Brewer, +Sherrie Rohde and +Dom Garrett will be hosting the Hangout with +Katie Bapple, +Jared Cummings, +Patrick Hellen, +David Hurley and +Aimee Jarboe as panelists. +Sarah Nagel and +Emma Cunningham will be moderating the Twitter chat using #CMGRHangout .

Discussion Questions

1. How often do you manage conflicts/controversy in your community?
2. What steps do you take to assess community conflicts/controversy after discovering it exists?
3. When do you choose to ignore conflicts/controversy taking place in your community?
4. When do you choose to facilitate conflicts/controversy taking place in your community?
5. How do you decide when to remove or close a controversial conversation?
6. When have you had to ban a member who instigated conflict?

RSVP & Watch the Hangout

RSVP here to let us know you’re going to watch. This will add the event to your calendar and remind you to attend! If you want to be on air, please let us know in advance by commenting here.

Let’s discuss ways you can attend:

Watch: You do NOT need to join the hangout. Just stay on the Google+ Event and you’ll see the video on YouTube. (Don’t worry, it will be there and start playing as soon as the broadcast begins.)

Talk and Be Seen: If you decide you want to talk, not just watch, click to join the hangout when we post the link here or when you see the notification. (We will only invite a few people for this event, so let us know why you would like to attend.) Do NOT click the link to join the hangout if you are just here to watch.

Chat: You can watch here and/or follow the conversation on Twitter using   #cmgrhangout .

Any questions? Just let us know in advance. Please don’t wait until 2pm EST to ask questions. 

If you join us on the hangout, a wired internet connection is preferred and if you have a headset with mic or earbuds, that works best for the audio. You will also need a working webcam.

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