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Customer Engagement in Regulation

London School of Economics and Political Science (LSE) 76,35076K
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Published on Feb 3, 2016

Economic regulation in the UK has increasingly emphasised the importance of customer engagement. However, there are variations across sectors and devolved regions. What explains these differences? Why has customer engagement become a central theme in contemporary regulation? Eva Heims (CARR/LSE) and Martin Lodge discuss the implications of this emphasis on customer engagement.

Contributors: Dr Eva Heims, Professor Martin Lodge

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