 I don't want to delete it forever. Girl, cry again. Hey y'all, welcome back to my channel. Today's video, as you can see from the title, is gonna be me explaining what the happened to my YouTube channel for what, three days. So yeah, if you're new here, hey, my name's Akira Jenae. Don't forget to subscribe or join the family before you leave. So jump right into this. I don't want it to be long. I may or may not have time stamps. I'm gonna try to keep this in order. So it may be time stamps, it may not be, but as you guys know, I posted a video on January 25th. So January 25th, everything that I'm looking at on my phone, I will have on the screen. So January 25th, I posted a video. The vlog was my New Year's Eve date night, vision board, DIY nails, et cetera. And I literally made the thumbnail. I put it obviously on the board. I'm on the screen somewhere, but I have made a thumbnail for this video at 104 p.m. on January 25th. So I usually post my videos. I don't really have a certain day I post. I have a certain time I like to post. So I do like to post at three o'clock every single time I post. If it's not three o'clock, then maybe it'll be like four o'clock if the video is like saving pretty late or whatever. But posted it at three, maybe three 30-ish. And this particular day, January 25th, I had to go to work. Prince, stop sniffing the door. I had to go to work. I gotta be there by six 30. So Prince, please son, stop. I had to be there by six 30. So I was like, all right, I'm gonna post this video at three, three 30. Then I'm gonna take me a little nap, wake up at five 30, you know, go to work, everything good. No, we don't. Literally, I woke up my alarm. Alexa went off at like five 30. I screenshot at this at five 34. I get on my YouTube channel because normally when I post at three o'clock or whatever, within the first hour, I will normally, almost every time, definitely, will have more than two to three, two to three comments. So what made me go to my channel is I'm looking on my notification bar like, girl, where the comments? Like, where's notification game? Where's this person? Where's this person? Like, I know the OGs that always comment, you know, first or within like the top five people. So I'm like, where is someone's soul? They not on here. So I go to my channel, get on my channel. And the first thing that I see on my channel, child, is a curing day. But I see blue. So it's gonna be on the screen. The blue that I see says Ripple ENG. So my name was on there, but when I like refreshed the feed, it had went to Ripple, I think it was like Ripple ENG or something. Yeah, Ripple ENG. This was at five 34. They were on a live. Some stuff, you'll see it on the screen. I don't even know what the heck this stuff is, but they were on live. At this point when I screenshotted this, it was 1.6K of you guys on there watching, gorgeous, whoever watching, I don't know. And it had, I only had one video. So they had set all my videos on private. I thought everything was gone. I thought my videos was gone, my channel gone, everything, but everything was set to private. So at this point, I was still able to get into my YouTube channel. There's not many videos about being hacked on YouTube, so that's why I did wanna do this video. The few videos that I found, I will post on the screen, but they literally were talking about their Google account was hacked. My Google account was compromised, Google said, but my YouTube channel was hacked first. And everyone else that I found, it was their Google account. They were not able to sign into their Gmail. This whole process, I was continuously able to sign into my Gmail account. That's how I was contacting YouTube and Google. So from the videos I watched, I try not to freak out too much. I found out that I had to do this hijacked thing on YouTube. One thing that I found out to do from some of the videos is tweet Twitter support. I'll put the correct name right here or whatever, but you're supposed to tweet them, and then they'll send you the link. The link is literally already on Google website or YouTube website or whatever, but if you need the link quick, I literally tweeted them. Let me see, let me go to my Twitter real quick. I tweeted them, and within two minutes, they literally tweeted me back. I said, my YouTube account with 25,000 subscribers has been hacked. I need help to recover it. Please help. I added YouTube, Google, Team YouTube, Team YouTube, at YouTube, YouTube creators. So Team YouTube is the person who will get back to you. They got back to me at 10, 15. They said, sorry to hear about this, we've sent you a DM, look out for that. So the DM, they literally just sent me the form that I had already filled out. I didn't know that's what they were gonna send me. So literally you can just type in, I typed in what to do when your YouTube account get hacked, and then I found the form that way, but I will post the YouTube DM conversation or whatever. So yeah, I had already filled that out, but the thing is, a tip I wanna give you guys right now, anybody who has a YouTube channel, even if you have one subscriber right now, make sure you screenshot right down this information, save this information somewhere. What took me so long to fill out the form was because I didn't have anything. Like I feel so bad for the people who, like I was still able to access my Gmail and like my Google AdSense. Some people who Gmail get compromised, they can't really access this as fast. So all the things that I have to type in on that form, you can literally go to the form right now, like to see what it is, but you have to have your payments ID account. Did not have that run down anywhere. You have to have your payment ID profile, like a whole bunch of numbers. You gotta have your IP address location. Like it was just a whole lots of stuff and what else? I had to have my publisher ID. It took me so long to find this publisher ID. So you have to have that. So just find all this detailed stuff, like in your account information, your settings, all of that. Screenshot it, screenshot every number, every ID, keep on file because you're never enough. That was my problem. I didn't have anything on file and I was like, thank God I was still able to log into everything because if not, I would have been asked out for real. So that's that. I was still able to see a few videos on my page. You guys started to realize it after maybe like 30 minutes to an hour I got some comments on my last video and it was like, why is there only one video on this account? I think you're Hactakira. Somebody was like, DM or I got an Instagram. Y'all start calling, y'all start DMing me. Like I appreciate everything you guys done for me and I tried to respond back to almost, I tried to respond back to as many jobs as I could. It's a lot of y'all. So that's why I just did Instagram story but thank you guys so much. So after you guys were steady telling me and stuff like that, I think I might have posted a boomerang or like a story update either later that night or the next day. So yeah, everything was just in Ripple and ENG. I was still able to log into my Gmail, this whole process. So that was not as compromised as my YouTube channel. On my YouTube channel though, they posted, they were doing that live and they also I think tried to like post a video or something. I'm not quite sure. So after they posted that print smooth, what was it? Okay, so the live video, I got a community guideline strike and it was from the live and the policy is because it was harmful or dangerous content. So I don't know if that was you guys reporting it or obviously, you know, YouTube just picked up on it. Obviously they're really quick to do that. So I made sure to screenshot that and after that happened, I think I screenshot it. Why does he do this every time I try to record? My God. Okay, I screenshot it that January 25th at 7.30 p.m. So my account on January 26th at 3.27 p.m. says hi Ripple ENG, since they changed my name. We have reviewed your content and found several repeated violations of our community guidelines. Please, because of this, we have removed your channel from YouTube. That right there in itself, because of this, we removed your channel from YouTube. Girl, I thought everything was over. I just knew everything was over at that point. So furthermore, you can read it. It's just saying we know this probably is upsetting news but it's our job to make YouTube a safe place for all, if you think this is not right, you can appeal. So obviously I appealed and wrote a freaking paragraph. So in my paragraph to appeal it, I said, hello, my account has been suspended due to actions that was not done by me. Someone has hacked my YouTube channel which is named Acura Genay and changed my name to Ripple ENG. And also did a live stream. I have screenshots of this and I need help with getting my page back up 25,000 subscribers. This breaks my heart completely because I love YouTube and creating content for my subscribers. Can you please in all caps to help me get my channel back up and running? I forgot to mention, once I woke up at 5.30 on January 25th and seeing Ripple ENG in my heart started beating 1,000 beats per second. I got hot, I got like woozy girl. This is serious, this is real serious. And I started crying. Literally boyfriend called me, all cheerful and stuff, like, you know, what's up babe, what you doing? I'm like, oh, I'm just, you know, whatever, get ready for work. And you know, yo, man or girl, whatever, they can tell me something wrong, which is he was like, what's wrong? Couldn't even hold a minute and just start crying. My YouTube channel! Girl, oh my God. So yeah, I sent that, it was submitted. Every time you submit something to them, it's gonna say thanks for contacting our Google accounts team. We'll review your report and we will contact you only if we have additional information to share. That right there shattered my heart also. And I think I also got an email back from Google after I sent that, because I sent this to Google. And my Google account wasn't really the one that was like hacked, it was compromised, yes, but it wasn't hacked. So anyways, they basically emailed me back and was like, there's nothing we can do, your account is deleted forever. Girl cried again. So getting into how all of this happened, I'll just be putting different things on the screen or whatever, but the whole process took me three days to get my account back. January 28th, my account was recovered. They sent me the email. January 28th at 9.30 p.m. It says, hi Akira, thank you for your continued patience during this process. We just wanted to let you know that our team has finished recovering your channel. In addition to looking into your account, our specialties may perform the following actions. We have deleted the hijacker, added videos, the suspension on the channel has been resolved and the channel is now back active. And that's when I went back and turned all my videos from private back to public and you know, so forth. So how this happened, I will show the emails that were definitely pretty much sketchy. That I can see that now. I think I was just so blindsided by the fact that I am moving. So that's being announced to you guys first here. I am moving and so it's like, I need it. I'm basically breaking my lease. So it's like, I basically just need a lot of money right now. You know, so it's like, they were offering me, I think anywhere from like 500 to like 1,000, 1,500, 5,000 depending on your subscriber count they said. So some of these other videos I watched, the same thing happened to them but it was kind of like in a gaming form. So I guess they channeled to me as a new editing software. So looked up the software, I thought it was completely legit because the softwares and stuff are legit. It's just fake scammers acting like they are the people from the company. Clee, like I said, I was just blindsided by the fact and I literally had prayed to God. I wrote out a prayer in my notes and literally I just prayed to him to like basically get all of that like out of me, like out of my mind and stuff like don't, I don't want to be blindsided by the fact of just trying to hurry up and get a quick book, trying to hear up and get quick dollars if that makes sense to you guys. I don't know, I kind of wrote it down and then kind of just talked to God about it and I just feel like I'm definitely more aware. I'm not going to try to get a quick book and really read into the lives of things. Looking back now it's like Doug here at how the heck did you not tell that was a scam but you know, we all live and we learn stuff like this happened so we can tell you guys what to look out for or not to do this and that. So there's still emailing me not necessarily the same email thread but it's like different companies and stuff like that and how I know it's fake, I screenshot this right now and post this. The email, every single email, it was three different companies so every single email ends with dot the letter C and the letter Z. It's either CZ or it's a melon if I can find it I'll post it on the screen. So basically how this happened, I needed to download Windows, I should have never done this but I have a Mac book and for me to get this software which is really a actual software, for me to actually get the software I would need to download Windows. So I downloaded Windows, they sent me a few documents basically they sent me over like a demo of what somebody did which they probably stole from someone's video and cropped it out and stuff because I couldn't even see her name in it but usually they'll send like a YouTube link which there are so many red flags when you think of back right now like I don't know don't get on my A but usually companies will send me a link of actual YouTube videos from a YouTuber doing something for their company so I can just go to their YouTube channel and like see everything whatever but literally it was just a clip so should have known it was stolen then but literally I downloaded Windows, I had to do like a voiceover like a 30 to 45 second voiceover did that they didn't really respond back to me and this was the day of the 25th so when they didn't respond back to me I'm like y'all been blowing me up and they are not responding back to me so I'm like another red flag I should have freaking knew but I didn't so it got downloaded, I downloaded I kept trying to download the files and the files would not download it was saying like error or it was just saying like a whole bunch of different things and right there again another red flag of like 50 I should have freaking known then but whatever you know we live and we learn that's why I'm here so it didn't work and then I was like okay I give up and this is after I had posted my YouTube video in like three or 330 on January 25th sorry if I'm out of line or whatever out of the timeline but after I downloaded I was like okay whatever I'm just gonna give it a rest and try to come back and figure out how to download this stuff again so when I woke up at 5.30 I was gonna try to hop on and see if anything like downloaded anything while I was sleeping and then that's when I got on there seeing the ripple engine and stuff like that so this had happened because I downloaded Windows on my Mac not necessarily me just downloading Windows mess me up it's because I tried to download their files through different things in Windows itself so it's like Windows is what they need to really take over your stuff like they can get into they basically got into my computer so with that being said me trying to click the links and download it that's giving them access but they needed Windows to do this it would not happen on Mac with these scammers or whatever so that's how it happened a few people were commenting and saying different things or whatever and they were all wrong one girl was like she wrote like a long paragraph and saying basically it was because my password was too weak it had nothing to do with my password my password has I think my password has 9 or 10 letters in it with numbers and symbols so I'm like I know it's not my password like that it just didn't make sense and I understand you guys didn't know the whole situation and you were just trying to help me and you know give some insight and stuff and I do appreciate that but it was just I didn't want the wrong things thrown out there so it was not because my password was weak literally when I made the password it said very strong like I have a lot of things into my password and I always been like that I always was wanting to put symbols and numbers and passwords so and capitalize you know just all kind of crazy stuff so that wasn't it one girl this was the craziest of all one girl said it was because I don't post consistently like the most I went without posting is maybe like a month youtubers do need breaks you know it's common everyone need a break from a job it's just like you're nine to five you're when you take PTO or you just call in for a sick day like you just need that day so it's like I took a PTO for like a week maybe two weeks whatever the case may be it's nothing different it's just it's YouTube you know so she was just like it's because I wasn't posting constantly and yeah I have to send that around in a group chat because I'm like what if you're watching this I'm sorry but that was just so funny because I understand what I feel like I understand where that can I don't know maybe seem like it because obviously if you're not using your YouTube channel I guess people think that like I don't know I guess if people if I'm not constantly posting I guess people think like I'm just not even looking at YouTube at all if I'm not posting I'm still recording every single week almost every you know other day or whatever the case may be like I'm constantly checking my comments checking my views like I'm constantly logged into my YouTube channel analytics everything but I'm just not posting but I'm still behind the scenes working and checking in on things so it's just like that's not the case and somebody a few other people send some more stuff but literally how I got hacked was I literally responded back to fake email scammers and I downloaded windows on my MacBook don't recommend and I clicked on their links trying to open them which were basically fake and they kind of took over that way I feel like that's kind of why my Google account wasn't compromised I don't know I don't know I don't really know but that's the story I hope you guys learn something from this I hope I explained enough showed enough just be very cautious of what you reply back to I know some emails like right now is just some emails still kind of feel sketchy to me but they're real normally I've just been doing hair reviews so I'm going to stick to what I know baby I just recently started doing clothing hauls I did clothing hauls but like now I'm about to get more into it I've been sponsored by She-In She-In twice now they actually emailed me again for some more stuff but I definitely got to do their videos this week Zaffle like I've been sponsored by clothing brands now so it's like I know how hair review people talk like from China they always call me dear honey like stuff like that like I know the way they email so just be careful I hope this helped my account was recovered in three days trust YouTube trust the process I feel like this literally is a shorter process because of what's that girl name after this I'm done talking because I think I've been talking for 21 minutes her name was Megan R-I-E-N-K-S I don't want to butcher her last name but her YouTube channel was stolen I think in like 2020 and literally it took her like months to get her like channel back and it's just insane so YouTube had told her that they were going to like call her into like the office and stuff and trying to figure out better ways to do this situation so if she actually did get in you know get into the office and stuff and help out with that I feel like Megan is the one who kind of shed light on all of this so thank you Megan thank you everybody else who created videos because y'all did help me y'all gave me a peace of mind all the videos that I like put in here if I can remember to link them I will link them but I will put a screenshot of the videos that I watched on the screen and you can just go to their page but thank them I think they were all guys yeah they were all guys it was like three videos because every other video was in like Arabic or something so thank them so much it did give me a peace of mind it slightly comped me down like I was at a hundred and then it kind of brought me down to about 80 just the 80 you know and yeah it took me three days to get my channel back thank you guys so much for the love and support as I already told you guys I am moving again I will talk more about that in my vlog that will be coming after this video and after a hair video so yeah stay tuned for a lot of moving vlogs I already have everything planned it's lit thank you so much again for supporting me and always being there for me love does not go unnoticed at all so until my next video I will see you lovelies then bye guys