 So the video I did the other day about my business and Questions about my business and one thing in particular. I want to talk about and why I'm Looking at Louis Rossman here who had an unfortunate accent good news He's fine for those of you that follow Rossman, which actually includes me somewhat and my staff a lot They watch a lot of loose videos. He's I love his channel. I love a lot of the stuff He shares a lot of respect for the guy very unfortunate It comes to that question that people had about scale ability of IT service business or His is more focused on like the retail slash like board level repair work and he's a wealth of knowledge I'm sure if you've heard of my channel, you've certainly heard of Louis Rossman He shares a lot of business insight and wisdom along with showing how to do board level repair on a lot of Mac equipment but what I noticed in this video and is This part right here as a result of the past few weeks I've had three plus page tickets piling up due to limit time. I can think Until concussion is 100% always remember to wear a helmet Without a helmet I may become a genius if you're not familiar with his making fun of the Apple repair people I like the human air, but we're gonna talk specifically about scalability related to this problem and Let's dig into this little bit. So a lot of people have Use the phrase if you can't leave your business, you don't have a business. You have a job blah blah blah I don't like that phrasing because it's you still have a business. Even if that business is you I have a friend who clears two million dollars a year with three people Most of it centered around him because of two people are administrative assistants He has a very relaxed lifestyle because he does very large-scale Fortune 500 company consulting work. So does he have a business or a job? He seems happy I don't think he cares about the distinctions people throw at him on that What I'm getting at though is when you want to build a business scalably IT is a very tricky one to do and a lot of time because it's such a heavy knowledge-based business It becomes very dependent on you now. I've structured sections of my business not to depend on me So there's an entire process the manager's provisioning for example that is completely not dependent on me matter of fact It's kind of you have to work this with your staff a bit Because they laugh at me when I muddle through things like the MSP software. I'm not an absolute expert at it Why I don't use it and that's not on accident. That's absolutely on purpose. I do never try to A process you want to give to somebody you never try to own it because then you become the guy They have to ask interrupt all the time. So that's one of the structured recurring revenue parts of my business I've created that if I take a week off That's fine The MSP will continue functioning as it does customers will have a process for automatic payments to be sent out or Automatic invoices and automatic payments and all the whole system just works. We're using invoice in Jeff You're curious about that. That's still how we send out our recurring invoices All of our customers pay by check we have well, they have a couple of them that pay by credit card But for the most part, that's how that works. We don't have automatic withdrawals in case you're wondering but The other side of the business is the retail store. I really don't I muddle my way through a windows install I'm not an expert at it. Once again, it's a process. I've compartmentalized and by not being the expert had it they have to do it and These are important aspects to think about when you're running a business because do you want to be the person involved in all? But maybe you do and that's perfectly fine. It's all the pounds on what you want to do for structure I don't Look down so to speak and I hate when people do going. Oh, no, you've involved yourself too much You have to decide what the proper balance is I see some entrepreneurs that really kill themselves because they try to be the all and everything even when they get big We actually see in a company that reached about 36 million dollars a year and the CEO is trying to work on the computers Like including fixing outlook problems things like that before they started outsourcing to us. The guy is wicked smart He just he's really really involved He's sitting there trying to sort out a database problems And he just didn't want to farm things out because he loved that control But he finally like broke free and he feels better about it It's fun talking to people about their kind of transitions that because it's not a small company They have a big staff when you're talking about doing 36 million dollars a year in revenue You're talking about a company with a lot of staff And that's what you have to say is like do you want to be the guy in the middle? Maybe it is maybe that's what creates the value My value for me. I really love the YouTube thing. It is 100% dependent on me if Tom Doesn't go to work then the YouTube doesn't happen So that part of my business and I don't have a problem with that that is dependent on me And I also am dependent on a few other things that in my business like I do More of the bids still I like being involved in them the the more complicated the more like Infrastructure large-scale. I'm not involved in a bid where someone goes. Hey, I need three line drops run That's a process to me So it's only the ones that would take my interest because I enjoy participating in them I enjoy the design of them. I have a follow-up video I'm working on for one of the ones like that excites me and I love doing it I don't want to just farm it out and say I just collect a percentage of this and that's how it is because it's kind of What you work it down to like the MSP I enjoy it I enjoy the planning stages with a client when we're doing an implementation, but the functional day-to-day operation of it is not Particularly an interest of mine to sit there and solve all the little problems that come with it and making sure updates And patches are loaded. I mean that's been delegated to my staff and they do a great job of it They enjoy their job. They like doing that gets them to sit at their desk Actually, they like the fact that they don't have to talk to people They pretty much manage it through the SolarWinds dashboard and they enjoy it But it's one things that's when people think about if you're starting a business You're starting a company is it's really strong in the planning stages early on is you have to decide Where is the value you want to create in your company? What is the part you want to do? Are you gonna completely tie yourself to it? Are you gonna restrict yourself so you can never have a day off like you never have the company? Function without you. So just day-to-day tasks. I delegate out depositing the checks and some of the banking functions Why would I want to do that? I mean, there's not a lot of excitement. I mean, I like seeing the deposits But I can see them on my bank account. I don't need to actually Drive to the bank. So there's functions like that that are just you know day-to-day functions checks come in They get entered into the system and then they get deposited in the bank and those processes are not the ones that I think I Really want to be involved in me and some people are I know a guy who's really deeply into the finances of his company and He's a numbers guy and that's that's his thing cool And those are just those things you have to develop and this goes back to me about hiring an employee I have that video about how you hire your first staff. Well, same thing You have to compartmentalize and decide what are the tasks that can be dedicated and given to Compartmentalize to someone and that you don't want to do and you're willing to pay someone else to do that part So but it just it struck me though because I mean Rossman likes it a lot of insight love his channel And but it's clear based on his video that without him There's a gap because he does a lot of the repairs not just in his YouTube is obviously all him and that's one thing about YouTube I find very interesting on it's it's a different business model because you're I don't You know how to describe it other than maybe you're like I don't like the term celebrity, but you kind of are the star of the show if you build a YouTube channel like this They even larger people, you know Linus for example Most of his videos are sent around him for better or worse for whatever your opinion is and people seem easy to be a polarizing figure For reasons whatever Linus seems fine to me But like Rossman his videos are gonna be based on him and obviously a lot of his business the repair work itself As he said tickets are stacking up. These are his words and that's the way he's built his business But it's just thinking about it. He seems very happy with that Great guy. Maybe one day I'll do a video with him if there's a reason for him to do a video with me I should say But nonetheless I just want to put that thought in your head because this actually is a really common I get a lot of emails from people a lot of emails from people starting businesses and starting out in it And because I do work with tech town and some of the local entrepreneur Incubators and co-working spaces here It's a frequently brought up question and discussion groups we have and things like that about starting it is that scalability It is a hard step to get over but it does take a lot of careful planning and this is my 15th year in business Oh, I've really thought about after 15 years What parts I want compartmentalized and what parts they don't this is my opinion of how I want it set up You may not want to structure things like me I know people who are completely external entrepreneurs and do very well at it where they essentially own businesses as Investment opportunity and manage it externally. They don't have no day-to-day involvement I this guy Jimmy impresses the hell out of me I almost want to get him on an interview because he seemed he's the most unsuspecting guy to run all these different companies He runs so many varieties of companies from plumbing to mechanic shops that he owns and the guy can't plum or fix cars at all Like he's very much just a numbers guy and it I always find it interesting because he's very successful Entrepreneur-client and it's always interesting what he bought a tire shop recently and he's well recently to eat within the last two years And we service We've serviced all of his businesses. That's how I always know Jimmy's like I bought another company today And just he's really got a skill for that. I find it very interesting, but it's also not interesting enough for me to go That's what I want to be just the guy who can live on the beach and just own businesses and be an external managing business owner But each person has their own path they find it just there's opportunities out there I just wanted to think about it and the Rossman video. I just noticed it today when I was slipping through the YouTube videos You know, I seen that come up. So it just peaked in my head thought I'd share it with you guys. Thanks Thanks for watching if you liked this video, go ahead and click the thumbs up Leave us some feedback below to let us know any details what you like and didn't like as well because we love hearing a Feedback or if you just want to say thanks leave a comment If you wanted to be notified of new videos as they come out go ahead and subscribe and the bell icon that lets YouTube know that you're interested in notifications. 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