 Welcome to Phone Phenom every Tuesday, five o'clock central center time. I love coming and hanging out with you guys. This is one of my favorite shows every single week. I am coming to drop some bombs, some major bombs on how to be a master of the telephone. And today it's about three simple steps, right? Three, and let me know if we need to re-angle when it's dealing, three simple steps, right? If I took the essence of an entire appointment phone call and broke it down into three simple steps for setting an appointment over the phone and setting that appointment ideally and perfectly, what would that look like? What would those three steps be? If I wanted to communicate to you right now and jump in with some comments on Facebook and YouTube today, what would be those three steps? If I wanted to communicate that in essence, three simple steps for you to break down a telephone call. When I set appointments and I do live dials and all these other things that we do, it comes back to three things, right? So what are those three things and how can you incorporate those in your business and communicate those consistently so that you can drive results? The first thing is you have to nail the intro. The intro is the most important part of the call. Most people jack it up, right? They ask about, hey, I'm looking for so-and-so or are you so-and-so light or they're not confident or they're like, my first and last name from this such-and-such insurance agency, like no one cares, right? You don't even care most of the time, right? So what do you think they think? So nail the intro. The intro's gotta be good. There's gotta be an opening phrase that you always say, I'm getting back to you about blink, right? It's gotta be simple, it's gotta be short. Nailing the intro is imperative. Also, if you think about intro, right? And you're like, okay, I can process the intro, I know what I'm saying, I know what I'm doing, I know how to make it freaking right, high and tight, right? The next thing is know the purpose. What's the purpose of the call, right? In this case, it's to set an appointment. So let's ask for an appointment, right? If you want an appointment, don't vomit everywhere, say a bunch of stuff and tell them what they need to know and ask stupid stuff or not ask questions at all, or tell them stuff, like you fill out a lead form and said, you wanted to like, they don't even know what a lead form is, so it's saying stuff like that. Or you hit our website, who cares, right? None of that matters, you don't need proof to back it up, just tell them, right? Educate them, instead of, people do business with people that educate them, right? We'll learn about that at the retreat. Instead, know the purpose, right? I'm getting back to you about this, ask a question. So that's why, if it's to set an appointment, then set an appointment, I don't know why I'm adding dots but I'm enjoying it today, know the purpose and then end with a question. Too many agents fail on this point, right? They have a crappy intro, they don't know the purpose, they're not, which means, if you don't know the purpose, you are not, in essence, you're not in control, right? I believe in being in freaking flat out control to be a machine, know the purpose so that you're in control because if you don't know the purpose, you're not in control, right? And then end with a question. 99% of insurance agents, if I surveyed 100 agents and I listened to what they were saying, 99% of them would do it incorrectly, right? Which is why we provide all that free information every day with our leads. What would you say, right? Because most people, most agents, here's the wrong call. Here's the wrong way to end a appointment setting call. You filled out your information and said you wanted to quote to buy life insurance and then you pause. Oh, and I cringe. Oh, and I wanna smack myself in the face for not like communicating that across to you guys because what happens is you end up sitting there, you stop talking, that part's okay, but the way you stop talking is wrong, man. It's so wrong. You end up not finishing with a question. You tell them what you think they need to know and you don't say anything else. Like, hey, you filled out your information saying you wanted to quote to buy life insurance. Agents will never understand, no one fills out a quote to buy life insurance. No one fills out information to buy life insurance. Like agents, if you think that's what a lead is for, you're wrong. They don't do that. They show a level of interest and it's your job to get the level of interest to a buyer level, right? With every single there's a level of interest, right? We call it the LOI here or at least we do now because I made that up, whatever. Which is, all right, I am a buyer or I just want a little amount of information. I don't even care. You know what, maybe I'll see somebody. I don't really know. Maybe I want to quote, I'm buying, right? This person, you're telling them they want to buy life insurance and they don't know that they want to buy life insurance yet. So instead, quit saying dumb stuff and finish with a question which is, hey, which is the bonus, which brings us to number four, right? I'm gonna give you a bonus today. I give you bonuses almost every time, John. I give you more than you paid for this episode, I guarantee it. Would you agree with that statement, Dylan? That we're giving them more than they paid for this? Yeah, see, even Dylan would agree with that. That's true, we don't monetize videos at all. I don't believe in it. Bonus, what's the bonus, right? People like choices. They even heart their choices, right? They love choices. So now the choice is morning or afternoon. You said, well, Cody, why? Why don't you do days, right? Because I'm gonna be out there a certain day. I'm in their area on a certain day. Urgency now, which is it, right? I'm getting back to you about your request for the new file expense information, right? It was on Facebook. You put your favorite color was red. I'm assuming you remember that, right? Yes, I do. Dylan, when I've asked that question, how many times have they told me I do not remember what you're talking about? Yeah, so instead, keep going, right? And then end up jumping into, I'm the local guy, I'll be in your area on Friday. Should I drop this off in the- Choices, right? Morning or afternoon. People like choices. We've been going about eight, 10 minutes now. People like choices, right? So let's have some questions jump in. I wanna see, even if I don't read them out loud, I'm going to go back and read them afterwards. So I want some interaction. There's the bonus, give them options, right? So, in essence, what did we talk about on phone phenom, about being a freaking phone phenom? And what does that look like? Now the intro. Check. Like practice it, role play it, quit, sucking. Know the purpose so that you're in control of the call. Know the purpose of the call, please. And end with a question. Like if you just got those three things down, you could call up someone that was interested in life insurance and wouldn't even matter what you said. As long as you would nail these, right? John, this is Cody. I'm getting back to you about your request for life insurance information. I'm the local guy, I'll be in your area on Friday. Should I drop this information off? What do you think? In the morning or in the afternoon? He may not even be a life insurance buyer yet, but it don't even matter. If you just freaking knew what to say and how to say it, it's actually more important than the structure of the call is more important than what you say. I would say that's more important. And both of those are more important, what you say and how you say it are better than their level of interest, right? Cause I get appointments with people that have high levels of interest and I get appointments with people that have no level of interest or very low, right? They fill out the form, it's up to the agent to convert them. And if you get on the phone and you understand how to overcome objections, people say, well, I get not interested, right? I get it sometimes too. I get, I'm not ready. I get, I wanna think about it. I get, call me back. I get, think, put it in the mail. I get, you see all these live dials I do, right? I did just a couple of weeks ago, I did one, two and a half weeks ago or whatever. I did in front of like 800 people, private live, no one knew we were doing that. And I got results. I spoke to eight people in six appointments because I know how to get the appointment. And this is the steps. If you want a simple process that gets results by the Bing, by the Boom, step aside the room, this is it, man, I'm telling you. Phone Phenom is where it's at. I love hanging out with you guys. I love bringing the knowledge to you every Tuesday, five o'clock, central center time on Phone Phenom. If you're not following me on Instagram, you better do it, IG, cody.askins. Subscribe to our YouTube, comment on our stuff. I'd love to hear what your thoughts are and everything we do, right? Like, subscribe, even share the video. Maybe even tag somebody on Facebook. Appreciate you watching. I wanna help you, my mission is to help every interest agent in the world and I'm gonna start with you. Thanks for watching, we're gonna do this every week. Maybe for the rest of my life, right? We'll see you tomorrow for Q and A. Thanks for watching. I'll see you tomorrow for Q and A. Thanks for watching. I'll see you tomorrow for Q and A. Thanks for watching. I'll see you tomorrow for Q and A. Thanks for watching. Thanks for watching.