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Training Video: Important Insights into Job Complexity & Performance

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Published on Feb 20, 2012

See the complete webinar at http://goo.gl/Bci8n. Excerpt from a webinar hosted by Kory Kogon called "Buried Alive- Productivity in the 21st Century," brought to you by Training Magazine.


"The workforce has changed. I want to show you a couple of things around the opportunity or potential we have if we now know how to get it right moving forward. This is a piece of research from a number of years ago, but it's really good. We're talking about job complexity. If you have somebody who works in a fast food restaurant, they make hamburgers and greet customers. When you look at the lowest 1% performer against the top 1% performer, the top performer is three times more productive.

"In the medium job complexity, which could be a medical technician, etc., the difference between the lowest 1% performer and the top was 12 times. The next was high job complexity, knowledge workers who are paid to use their minds. It's not about tools. You're a software developer, a sales person, a training professional. What would the delta be with somebody in that kind of role? By the way, it was reported some years ago, and I think it's even more now, that over 70% of the work force is in the knowledge worker's space. Keep that in mind as I bring this up. When they went to measure the difference between the lowest performer and the highest, there is infinite potential in the knowledge worker's space to bring out the greatest potential and output from 70% of the workforce, plus those in the other categories as well.

"Peter Drucker went on to say that "the most important contribution management needs to make in the 21st century is similarly to increase the productivity of knowledge work and the knowledge worker."He went on to say, "For the first time, substantial and rapidly growing numbers of people have choices. For the first time people have to manage themselves, and we are totally unprepared for it." Take a deep breath in and a deep breath out, and look at a couple of statistics around being unprepared.

"Ninety-four percent of knowledge workers have felt, at some point, overwhelmed by information to the point of incapacity. They also say they waste 28% of their time on unimportant interruptions to the point they can devote only 5% of their time to thought and reflection. I think this number I'm going to bring up changes every day, so you can't say it's only this amount, but knowledge workers receive 93 emails each day. I don't know about you, but my load is more than that.

"When you think about it, we're asking people to use their minds today and we are being bombarded, not just by emails, but by interruptions, by other people, by our bosses, and, I think, by one of my favorite things in the last couple of years: the matrix team. It's no longer just about reporting to my team leader, but I have lots of other people who are coming to me with stuff, too.

"I want to point out along with this that we at Franklin Covey have been doing a survey since 2005. Get your math hats on because I'm going to ask you to do a little math. We've been surveying them and asking them about where they put their attention and their energy. What do they think? This is their perception. They think they put their attention and energy on important thing about 60% of the time, and unimportant things about 40% of the time."

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