Application Adoption Presentation by Forrester Research UEM User Experience Management Monitoring





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Published on Jun 13, 2013

JP Garbani of Forrester Research overviews Application Adoption. New technology positively impacts best practices to measure and improve application adoption. Desktop agent based user experience management monitoring UEM (part of APM application performance monitoring management) can show five types of performance - three more than most existing suites today. System error, system error as measured for each desktop, user error, user performance (time to complete business process components) and user workflow to diagnose application adoption component execution. Application adoption ultimately answers these important questions and more: are we receiving the full value of our application software investment? what is our current baseline? how much can it improve? how do our average users compare with our best-in-class users? to our peers in industry? what is the economic impact of all of this? which business processes, transactions, modules and screens contain the top adoption challenges and why?
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user experience management monitoring UEM
application performance management monitoring APM
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