 Thank you everyone and thank you for choosing our session. Today we want to share with you one project that we are very proud of because it has a positive impact to improve people's lives and this is the Employment Counseling System for Syrian refugees and Jordanians in Jordan. But before starting, I have a little background about who we are. Next I would like to introduce my colleague Olga. Hello, good afternoon. My name is Olga Leon. I have more than 15 years of experience in web-based projects. Currently I am working at Everest. I am a digital experience manager in the company and working for United Nations projects. My role in this project was as a project manager. Thank you. I am Paco Grazia. I have more than 20 years a lot of experience in web-related projects, probably about the last 10 in Drupal related projects. Currently I am the head of the Drupal Center of Excellence in Everest and the founder since 10 years ago and also I am the responsible of the digital experience practice in Benelux and Switzerland. For those of you that doesn't know Everest is an Spanish IT company, part of the entity data group. We are in 18 countries and regarding Drupal we have a strong team of more than 100 people executing projects in more than 10 countries. So talking about the project, as you know, due to the ongoing Syrian civil war there are currently about more than 1 million Syrians living as refugees in Jordan. Jordan is a small country with about 10 million people so this is about a 10% of the population. So as you can imagine this is putting a lot of pressure on the infrastructures, public services and the labor market in the country. Despite of that fact and with international support in 2016 Jordan became the first Arab country that facilitates the access of the refugees to the labor market. That was achieved through the signing of what is called the Jordan Compact an international program of support to help the Jordanian government to cope with that crisis. As part of that international support the United Nations through the International Labor Organization is an specialized agency of the United Nations with a clear goal of advancing the social justice and promoting different work for all the people in the world. The ILO implemented a program of support to that agreement, the Jordan Compact to address the special needs of work for the national population of Jordan and the Syrian refugees. And as part of this program of support the ILO set up this project the employee counseling system where technology plays a pivotal role to improve all the all the relationship between the job seekers and the government. This is the first system that targets specifically Syrian refugees in the country that is linked with 13 physical employment centers set up by the ILO in the country. The ETS is an integrated system to support job seekers, workers and employers across Jordan and it has three different functionalities career guidance and supporting coordination with the physical centers access to job vacancies and also to training and internship opportunities for Jordanians and Syrian refugees and also provides job-related services as a possibility to request work permits or report about bad working conditions. Now we are going to put a short video about the project. This is the second system that is the central system and the third system that is connected to the important opportunities. How is the system connected to the work? The second thing is if there is an opportunity for people they will be able to use it a lot. We are going to give the women a high level of care for the mothers, the nurses and of course the first thing. So the ILO ECS platform was implemented by a multidisciplinary team with knowledge in different technologies. The project was based in Drupal 8 and also we have a native Android application and also it is integrated with a call center based in BVX as the risk. The team was distributed along different countries and we had people working in four different countries and more or less nine people from nine different nationalities. The project started in May of 2018 and finished in January of this year. The technical approach that we followed in that project was when we built a web-based platform based on Drupal 8 with responsive design based on bootstrap multilingual support for English and Arabic and also it is integrated with Apache Solar for searches. Also we have mobile application which is developed in Android 7. It is an application that works in offline mode so that users can create and also synchronize them and create the user entities whenever they want in the web application in the web platform. Also it is integrated with a telephone service which is built based on BVX aesthetics. It accepts incoming and outgoing calls and it is integrated with the ECS platform through APIs. Last we have a service layer built over APIs based on the API module in Drupal 8 so that we have third-party integration. Walking through the project the main objective of this platform was to build one platform for all and a customized service for every user so that in that sense different roles were identified during the assessment phase. We have three different roles in the system. We have the job seekers. We have also the counselors and field officers that are attending these job seekers and also we have service providers or employers. From the perspective of the job seekers they have the possibility to get assistance in different ways. They can visit an e-cancelling center by person or they can call by phone through the call center or also they can do it through the internet accessing into the web platform directly. The web platform allows them to register themselves, create their profiles and role in new job opportunities or training opportunities. They can also follow up their candidances and also there is a search engine in which they can filter by different parameters and also create their favorite filters. For counselors, well, counselors can assist users in also in different ways. They can do it by phone through the call center and also they can do it on site, sorry, in person through the different, the 13 counseling centers that are across Jordan and also there is this offline mobile application that the field officers that are placed on refugee camps can create and register new users for the first time into their platform. In addition, counselors have the possibility to act on behalf of the users. For example, of the job seekers or the job employers, they can create their profiles, they can also edit their profiles or they can apply to a job offer on their name. Also they can do the follow up status of a candidacy and the history of a job seeker to know when they have registered for the first time, if they have visited a counseling center or if they have done it through the platform. They can also download a short list of candidates to provide it to different job employers, for example, that can match with some job opportunities and also can do some searches to look for different job offers looking for different keywords or parameters that are in the platform. The platform also provides a ticketing system. This is a system that users can in which users can register or can request for complaints that they can have regarding a job offer, for example, or also they can request for information to manage work permits or health and accident insurance, for example. Also this ticketing system has a workflow so that counselors can manage all these requests. In addition, counselors have a space with some data analysis so they can take better decisions based on this information and improve the platform. On the third role that we have are the employers or the service providers that are creating all these job offers or training opportunities. They can create their profiles also they can edit them and manage the profile. They can publish job vacancies or training or internships opportunities. They can receive the applications of different users when they register or apply to a job offer and also can download the list of users or job seekers that are applying to the job offers can accept or reject a candidacy. Also there is something important in this platform with the service layer that it has any service provider or job employer can integrate their job offers, for example only by calling to the API that is published. Before finishing with this part we have prepared a video so that you can see how each of these roles can interact with the platform. So as a job seeker sorry but here I can see it you can register in the platform and create your profile edit the profile whenever you want you are going to see how you can do it you can edit the profile you can find a job using the search engine that is available in the platform also the platform can provide you a percentage of matching with the different job offers regarding your skills also you can find training or internship in the platform. The counselors they are placed in the counselor centers and they can provide support to the users in person or by phone. They can analyze all the data that the platform has so they can improve the decision in the platform on behalf of a job seeker or a job employer apply to a job offer in the name of a job seeker they can find jobs selecting different parameters and also they can save the filtering update a follow up and follow up a candidacy and as an employer or an employment service you can create also your company profile publish job packages internships or trainings receive the application from the candidates and match them you can accept or reject an application shortlist of candidates and selection of one of them if you want for finishing this session these are some of the key achievements of the platform so far as Olga told you the platform was launched at the beginning of this year in January 2018 we actually have 15 registered job seekers 49 employer companies and 2,700 job packages and actually 68% of the people that are working with the employment service center are coming through the platform so it has supposed a big boost to the whole service because the possibility to interact with these people through a digital way without having to visit the centers is very convenient for most of the people on the region that's all so thank you so much and now your questions I have a question do you have local participation do you have Jordanians or Syrians participating in this project? Sure, yeah, in fact the project manager of the ILO is a Syrian woman she's in charge of all the crises of the Syrian refugees in the region and we also involve some people from the region for several parts of the project especially in the workshops to create all the training of the people and also for example the solution is hosted in Jordan the maintenance is being kept by by Jordan companies so there is a lot of involvement of people from that part Another question Do you have Arabic and Latin names I usually show everything in Latin but I assume they work in Arabic Sure, yeah Does it automatically translate that because there's something that does that but they just have to enter their name No, they are in training information In fact the main language of the platform right now is in Arabic Of course we are using it in English Is it the same Jordanian and Syrian? From what we know it's the same but we are not explicit Because I was curious I saw that in your mobile app you had offline user creation feature Yeah Yeah, we create one of the requirements of the project is that the counselors are coming to the refugee camps with some kind of tablet that they create for that purpose So of course we are not internet there so we created an Android application that keeps all the data on the device on a database, a local database and then when they came to the office they can launch a sync procedure with Drupal and we put the information into the platform using the API from Drupal But after that you need to go back to the person who is the user You have to take into account that there are a lot of refugees that don't have internet at all They are visiting the centers and all the information and the coordination and the actions that the counselors perform with a specific person right in the platform They are maraging people even also the people themselves doesn't have access to the platform Sorry, just a comment As usual there is a functionality which is that the counselors can act on behalf of the users That's the functionality that has been put in place for these cases, for the cases in which users don't have access to the platform or they don't have internet so they can call to the call center or visit a counseling center and counselors can act on behalf of them and apply to different job offers or edit their profile or whatever they need In fact when you call the platform you have to be registered when you call you need a number and once you put your number and all the actions and all the calls are recorded all the things are in the platform No? Sorry, maybe outside Thank you so much and if you have any further questions we are outside