 Hey folks, we are answering frequently asked questions from the Okta Customer Identity Cloud community, and today we are going to discuss troubleshooting the error message. Your account has been blocked after multiple consecutive login attempts. During this video we will cover how this error arises, where to see the error logged, and the available options on how to unblock the user in question. Let's get started. This error will be returned when a user attempts to log in too many times with incorrect credentials. The number of log-in attempts a user has is configured in the brute force protection section of the Auth0 dashboard. In this example, the log in threshold maximum attempts is set to 5. To see the corresponding log event for this error, visit the monitoring section of the Auth0 dashboard and select Logs. If the log is not immediately listed, you can search for the specific event by typing limit underscore WC. The log will show the blocked user. There are several options to unblock your users who have been blocked from brute force protection. The first option is to have the user use the unblock link from the email notification. This option is only available if the send notifications to the affected user's toggle is enabled under brute force protection. The second option is for the affected user to change their password on all linked accounts by using the forgot password link on the sign-on page. The next three options must be performed by the administrator. The administrator can remove the block from the Auth0 dashboard, navigate to user management and users, and select the user that was blocked. Under actions, select unblock for all IPs. You will notice that the user will no longer show blocked brute force. The next option the administrator can perform is to raise the maximum attempts log in threshold, navigate to security and attack protection, and open brute force protection, increase the number of maximum attempts for the log in threshold. The value must be between 1 and 100. The last option the administrator can use to unblock the user is by using the management API endpoints. Unblock by identifier will remove all brute force protection blocks for the user with the given identifier, username, phone number, or email. The other endpoint that can be used is the unblock a user endpoint. This will remove all brute force protection blocks for the user with the given ID. Today we looked at troubleshooting the error, your account has been blocked after multiple consecutive login attempts. If you found this video helpful, please like and subscribe to us on YouTube and join us for more content on community.auth0.com.