TEDxDelhi - Arvind Talekar - Dabbawallas of Mumbai





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Uploaded on Oct 28, 2010

Arvind Gangaram Talekar, represents the Nutan Mumbai Tiffin Box Suppliers Charity Trust of Mumbai, better known as the Dabbawalas of Mumbai. The word "Dabbawala" can be translated as "box-carrier" or "lunchpail-man". The Dabbawalas of Mumbai, employing 5000 people, deliver and collect 200,000 tiffin boxes across the metopolis. What is phenomenal is their famed accuracy in delivery -- with over 400,000 transactions a day (pickup and drop of lunchboxes), they have an error rate of 1 in 16 million transactions, and a six sigma performance with 99.999999 accuracy. All, at an affordable price of Rs. 350-400 (around $8) per month. Arvind, born in 1968, served as a dabbawala for 2 years.

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