 webinar in just a minute. We will just wait about a minute for everybody who's entering the room to come in, and then we'll get started. Okay, good morning, good afternoon, and good evening, everyone. My name is Vinny Desiderio, the Postal Operations and Safety Expert at the Universal Postal Union. On behalf of the UPU, I would like to take this opportunity to thank you all for taking time out of your busy day to attend this important event on road safety. Please accept my apologies for the English introduction. The webinar will be given in Portuguese as advertised. At this point in time, I would like to introduce today's speaker, Mr. Jose Guilherme. Mr. Guilherme currently serves as the chair of the UPU Security Group's Road Safety Expert team. As you will soon see, his passion for road safety runs very deep, and he's clearly a leading authority in this area. He has won several awards for his efforts and is widely viewed as a premiered expert on this topic on a global scale. We are very fortunate to have the opportunity to benefit from his depth of expertise and brought experience here today. Without any further ado, please take it away, Mr. Guilherme. Good morning, good afternoon, good night. I know that there must be people written and assisted in many places, and that's why you can't just say good morning, good morning. Thank you, Vincent, for your introduction. This is a webinar in Portuguese, aimed at the public who speaks Portuguese, and we are going to start today a series of webinars on road safety in the area, as I have said with many of you. We tend to promote good road safety practices in the area. Today, the CTT is here, we will certainly try good practices from other operators from other points of the world. I have a problem. Before we start, a request for you to have the desire to ask questions, to put questions, but use them only, unlike what is here on the slide, use them only, the question and answer separator, questions and answers, and not the chat separator. In the end, we will have a part to try to answer some questions. However, I hope that there are many questions. If not, if not, we can respond to all of them. We will have the opportunity later to respond by email or by other way. This session is being recorded and the presentation and the recording will be available in the link, in the link that will be broadcast and where you can get this presentation and the recording itself. We will have four parts. The first two are necessarily small. We talked about corporate photos in the world, about post photos and the sustainable development pillars, about the safety program of the city and in the end, just a slide about some ideas we are thinking about developing and we are starting the development in the EU. About corporate photos in the world. What I intended to convey and I say this for a long time is that beyond looking at an automobile fleet of all types of vehicles that have a strong impact on climate issues, we have within the millions of vehicles a very important fleet for its type of use, for the number of people involved, the company fleet, companies that have fleet and that part of them is a transport and distribution fleet. We are talking about about a total of about 1.4 billion vehicles, just the rest of the state vehicles and of these about 30%, about 400 million vehicles are vehicles of goods, transport of mail and all kinds of cargo. This fleet has a much greater impact in terms of global consumption, in terms of consumption, because it is a fleet of all types of vehicles, vehicles of greater dimension, that consume much more and we can estimate up to a maximum of 70% of the consumption of all corporate photos is in this fleet dedicated to cargo and distribution, transport and distribution. We are talking about a fleet that has naturally an intense activity characterized by successive stops, high usage times, therefore, very different from the other fleet of the particular. And with the impact, which is also naturally important in safety and in the safety of the road to the road. It is important to remember that annually more than 1.35 million people die in consequence of the following road to the road and we still have 30 to 40 million people left, some with a lot of gravity and consequences for the rest of their lives. And yet, another very important question, which is whether this is responsible for the first cause of death of young people. We lost many young people on the road, on the roads, and that is a good point. Naturally, the postal frauds are an important part of this fraud. We have to think that the postal network is a very important network, it has an enormous dimension in the world. And we are talking, according to the UPU numbers, of 2020, of more than 5 million workers in all postal operations. There are those in which we have to add other millions of contracted companies who also work in the postal operations. It is a very important network of stores and an intense activity, with great effort, and therefore I usually say that if a vehicle is good for the colleagues, it is good for any type of use. We are talking about a fraud in a minimum of about 1.5 million vehicles and we do not have numbers, there are no numbers about the postal operators in the airport. In a very estimative way, I would say, with little funding, but with examples of other operators, in the minimum we will have about 5,000 deaths per year and tens, I believe, of hundreds of thousands of flights and some with gravity. And when we talk about frauds and postal frauds, we cannot forget the goals that are really sustainable because we are in a fight against time to reduce the impact, if possible, to reverse the change in climate change. There is a set of goals that the United Nations have set in society and it is important to say that the real aviation security has to do with almost all of these goals. There are only two or three people and I dare not say that they are all, but I dare to say that they are almost all. And I will give two or three examples to clearly understand what I am saying. When we are talking about poverty, number one, we are talking about workers who, when they have an aircraft accident, die or get seriously injured. There is a whole story that that family has. And if we were to talk about contractual and not very solid relationships, we are certainly going to give someone, a family for a life of misery for the rest of their lives. This will have an impact on the beauty, on hunger, on education because those children of workers will not have access to the best conditions that the parents certainly want them to have. And that is why, as the UN says, the real aviation security is a responsibility of all of us. And all of us can do something in companies or outside of companies. There are several proposals here, but we are talking about companies. We are going to talk more about companies. It is also important to talk in the Stokelm Declaration that a group of many people of society and that almost all of the UN nations and other governments in the world get together for the first time to talk about this role of aviation in the United Nations. And putting ambitious and important goals in the next decade, which is the one we are in right now. And in the consequence of this movement, I am going to talk to them, namely to the politicians, to the governments and to the companies, all sectors that develop their own programs of aviation security. It is important to say, we are in a time where, unfortunately, we are talking a lot about sustainability. And I am used to saying that there is no sustainability without aviation security. Air security, as we have seen, affects most of the goals of its sustainability and, of course, that we have to act this year. The UN developed this plan, developed a plan for the next decade of aviation security action, in 2020 and 2030, put significant challenges to society and to the countries, to the companies. It strengthens the importance of a holistic vision for aviation security. And it clearly represents the importance of the pilots to achieve their goals. We are talking about 300 million vehicles, 400 million, but they are vehicles with intense activity. If we act in a fleet, we will certainly contribute a lot to the security of our transit. And I recommend the formation of all contours, without forgetting the smaller ones and always the smaller ones do not stop being very sensitive. And now we are going to talk about the rules, about the program of the rules and, in particular, about the rules. Starting by presenting that we are the universal operational operator in Portugal. We are led by the government in the press and commuters distribution and we also have a strong definition of activity. We are an important employer in Portugal, more than 12 employees. We have an important network, a network of stores with a lot of offers to customers and we receive daily about 130,000 customers. We have a big fleet for the country that we are, a country that is compared to other great countries in the world. But in Portugal we have a fleet that is one of the biggest in the country and to which it is still to be counted as the entire fleet that works in Portugal. The own fleet is about 4,000 vehicles of a global activity of 70 million people. In its total amount of employees we are talking about about 150 million people. It is a company that has a notable work in the field of sustainability and we are, for example, with a strong commitment to electrification of the fleet and we also have a strong commitment to the role of the plane. We started in 2015 thinking that we had done a lot of things in the role of the plane but we had to have a different reality in the role of the plane. A global reality playing into all the components where we can influence and contribute to reducing accidents. In 2014, the year before at the beginning of this program, we had 447 accidents with 17,000 daily jobs. 17,000 daily jobs are about 100 people that we had at the time in hospitals or at home to recover from accidents. And we had about 1,200 accidents with large materials. The direct cost at the time of calculation was 2,4 million euros. However, we know that a global cost of accidents is much greater if we count everything that is lost because there is an accident. The impact on the transit, the vehicles stopped because they have to wait for the vehicle to be deployed and the impact on the family everything that has to do with the consequences for the life of those accidents. Therefore, the global cost is much higher. The specialists speak 5 to 5 times the direct cost. We are talking about about 10 million euros. Just to have a reference, a recent study of the National Authority of the Republic of Portugal calculated the costs of being installed in Portugal. We have a very high level of construction and we have done a great reduction in the last few years but this study points that a death on the road has a cost of about 3 million euros and the cost of accidents in Portugal in global terms has a huge cost that can be compared to the budget that the country has for example in an area such as education or health. We are talking about very high costs. We are organizing in the GTT for issues, as I said earlier, it is important that the areas that are more all the areas that can contribute to this effort are made in the areas where they are only specialists. Therefore, if we had an important problem in the vehicles we would have presented people connected to the fleet and to the equipment, if you buy them. In the part of the training we naturally joined the knowledge that there were of the specific areas, especially the human resources and we worked on communication but all this in a more detailed way. The first work we did was a day of our kind. It was important to understand not only the cost, as we saw in the case but also the type of accidents. Why is it important? It is because only when we understand the type of accidents we have we can build the solutions that help us reduce these accidents. Then we looked at the control of the accidents, the information system we had and we verified the need to improve a lot of things and we always have great attention to these issues because as long as people enter and exit so that the information is not so correct. And especially opportunity, that is, in the exact time. Nothing serves to know that this is the year that we had accidents today. It is important to know the information at the right time. We are a vehicle and naturally we analyze all of the security equipment and we introduce alterations while analyzing the accidents. We verify that there were many accidents with new engines. They are the ovens, so in fact the World Health Organization said that the main cause of death of young people is the car accident, the main cause of death is not natural. And that's why we defined a specific model for the new engines. In the general training we put, we revised all the training that we had given and we changed communication means because the important thing is to reach people and to reach people we have to think that they are on the streets most of the time and there is a clear difficulty of having them in the room for a long time. And that's why we had to work with our area of communication to sensitize all people and also act in a specific way. We worked with the knowledge and the knowledge is also a very important aspect of our of our of this program because we want to show that it is possible to drive every day to do the distribution of the rail and not have accidents and fortunately we have many teams and many counters that don't have accidents and that's why we did a recognition of the best teams and we made a specific action published with visibility of recognition of the best teams and the communication as we talked about recently is extremely important. We had indicators during this time during these years we reviewed indicators and created new indicators this is a characteristic of this program is that we are learning we are verifying we are adjusting there are new realities there are new vehicles we have to adjust the work we do the control is not only done with indicators or with the knowledge of accidents it is also done with the analysis of the fault and the verification of safety it is first made by the services by the drivers that use it but above that we also have an action to complement the fault management which is very important to have the certainty that it is in condition and if we find any serious anomaly typical in terms of gravity if there is any anomaly the vehicle is stopped and only returns after this anomaly is chosen it is a very important work that this is done and the important is to have the results if there was a work that is great and there were no results I will not have this work but in fact we have had results in these years 2015-2021 2022 we do not have final numbers but in any case they are very similar with 2021 we reduce our absenteeism because of the air raid in more than 80,000 days in terms of finances we are talking about the value of the air raid as I said earlier this was only one part of the direct costs we have other direct costs then we have the other indirect costs then we are talking about certainly 20 to 30 million euros was reduced in 2015-2020 but this is not only numbers we have to have the notion that these are also lives the suffering that is avoided is the good being family and colleagues this is what is most important in fact to avoid accidents avoid consequences sometimes they are lasting at work and there is also to admit that this is a program that also contributes to the image of the company the company assumes its objective to be a responsible company a company that works for sustainability and also has this component that is important just to see it quickly we started with 17,000 days of work lost in the previous year at the beginning of this project and in the last two years three years that was already in 2022 we have about 6000 days of work lost in a significant reduction and even so in this period we had more activity and the loss was even more significant and therefore we can see this later in another indicator also important when we started this project the accidents with the cause of the plane were the main cause excuse me the main cause of this lack of labor and it was reduced this is the other system the yellow line is the other system the left the center lines the blue line presents the absenteeism of the accidents with the cause of the plane in 2018 we achieved the lower level of the other line in 2019 2021 I don't know but we managed to keep it low in 2019 we had a fatality unfortunately a few days at the end of the year and eventually colleagues who are accompanying us unfortunately we had an accident in which a colleague of ours died and that's why each death situation translates into a recording of this moment another very important indicator which is the days of absenteeism per million km related to absenteeism with the cause of the plane with fronting activity we started in 2014 416 days lost per million km and in the last two years and in 2022 we will be very close we took this number to about 100 100 days per million km I know this number of other frontings and it is important to say that the fronting is a case it is not possible to make comparisons even between rows it is not possible to make comparisons the frontings are different they have different types they have different operating conditions and now the important fact is to see this evolution throughout the time we have already seen what was done before just to pay attention to an important aspect which is in fact we significantly increased the sensibilization and the formation of the plane in 2014 we had only 600 participation in the year we started but in 2017 we had reached 10,000 participation what despite the population that we have the number of workers who are using was not and with that concern that I recently referred to review the way we grow everyone we review the communication and we go up to values that have been established but in order of 30 to 35,000 participation here you see a huge amount of training that the company did and it is important to say that the workers who are the most important people who have a very important role in this project and it is to highlight this contribution on the other hand we have several types of action I also wanted to say that the action practical defensive on the track and with instructors it has been done with conductors as accidents that is, we do not give practical training to all the people that would be impossible but we give practical training that has more accidents and the historical and two or three years passed in the following years the number of accidents that they have is significantly more reduced than actually the advantages of this training sorry, sometimes this happens this all contributes to something that is done every day and that is done with respect which is to have all the consciousness that the situation of the plane is a responsibility of everything it is not a responsibility of all that it is not a responsibility of a department it is a responsibility of all the company and in its activities it wants to buy vehicles it wants to do the work it wants to go to the road to drive all of us contribute communication all of us have a role in this chapter and that is why we are all important it is fundamental to see this spirit it is called the culture of safety on the road and it does everything and it improves everything there is a list of a set of actions you will have more access to presentation and recording whoever it is I will not enter even because I already said the best part of this question I just wanted to highlight the aspects that are unique that are different on the one hand multidisciplinary interventions in teams with more accidents it is a dynamic program I already said that that is, we are learning sometimes we learn with mistakes we do we have to take the conclusions and change it is a program with continuity that happened in 2015 it continues and we have the awareness that when you stop a program of this genre this sincerity will return immediately we have a lot of information about accidents we have an intensive collaboration of all levels of system I will soon refer to the role of the operational system of the operational spheres very important and it is fair the role of the executive commission of the administration of its CEO and it supports a program of this type and it is fundamental that it happens and the recognition through the Rival Showns which is a unique aspect with recognition not only we distinguish the best teams in Rival Showns as well as the best teams in terms of efficiency in driving communication it is done with the resources of all the members but always thought to reach the public or the public I do not know how to comment the the population we have and above all what is important and we will transmit is that sincerity is not a fatality it is not anything that happens because it has to happen and there is nothing to do on the contrary the results we showed that naturally gives work to many people certainly everyone with this spirit have a lot of work to develop a program of this type but the most important here is the human lives and we managed to reduce the accidents and this is always possible only the image of the page of our page in our internet we give access to all the content we develop in this program to all the people in the company through a page we have on the internet and where we have access to all the documentation these are images of the driver's challenge I will not pass now the images, two videos are here first it should not have time second I have to receive the control of this presentation and therefore if we have time I will come back here we collaborate initiatives of European and national character in this case it is the European day that we mark with the contribution of our president we mark a day in which all the teams are invited all the people from the central services transport are invited to assume their commitment in public by assigning a document in which they show in front of everyone in the image in all the images we have people colleagues who are on the street to show their commitment to those who pass and we divulge naturally this program has been recognized it is very important that it is the incentive the work you do the most important is the results but to be recognized the work all of us we appreciate and the fact of this program to be recognized as a victory for the CTT and for the whole team that I referred to collaborate in this program in 2017 we had the first recognition of the European CPC does a very important work in the CPC in Europe in 2017 also of the Paraguay Institute of Brazil and also does work in the professional of the CPC in 2018 we won the prize which is the prize of the CPC of transport and security for the CPC segment in 2019 the CPC the CPC of the CPC of the Paraguay Institute and the CPC manager in 2019 the CPC the CPC magazine program in 2021 we received the recognition of the CPC in 2021 we received the prize of the CPC of the World Safety Award which is one of the most relevant and significant worldwide and last year we were nominated for the second time we didn't win, but who won nominated for the prize of the CPC we have many challenges the CPC goes through many challenges and starts with e-commerce which will require us much more flexibility type of different charges and we have to know this challenge with the maintenance of care with the CPC with the pre-occupation of the CPC and there is obviously a huge dimension of challenges in the daily and the last slide not the last but the one is to talk about what we are starting to do in the U.P. the first is this webinar and the next ones in the spread of good practices around the world another relevant and important work which is the construction of a guide for the implementation of the program it is a guide as I said all the faults are different all the companies are different naturally the solutions of one fault cannot be the same the solutions of the other they can combine a set of recommendations a set of examples of good practices and to be able to help other operators implement their programs another important aspect that we are going to do in the tradition of the U.P. which is the collaboration between the post operators we all work a lot in certain areas for example in the security which is a fundamental area and we really work a lot in the security we also want to encourage and develop the collaboration between the post operators there will be training to be responsible for the development of the security programs we will help the people who will develop these programs we also want to make the recognition of the good works that exist that are made and for that the idea is to create a prize of the U.P.U. for the security of the area and to make from 2024 a regular way a conference of the U.P.U. for the security of the area and obviously we always have the support of the top staff who are at the level of the operators who are at the level of the U.P.U. and it is important to say that these proposals translate the will of the U.P.U. to create the group of the security of the area so that this work of the CBC and so that there is a program of the U.P.U. aligned with the Global Program of the World Health Organization and all the decisions of the UN in this area. I want to thank all colleagues who are watching are close not reaching 300 but I do not know exactly when I will be at this moment is the number more but looking at the participation I would like to highlight the participation of Missambique of Portugal, of Brazil and also of the Angola colleagues who are watching, Timor, Viné and São Tomé I imagine that Timor at this time is a very strange time to be attending a webinar I would say that they are inscribed people from 53 countries which is very interesting and I would like to thank the U.P.U. Vincent Down Irina all the support all the support in this program the presentations will be available in the link that you can that will be broadcast and what I can not show I will see it on my computer, but it is very strange there are many memories we will give account of certain things and we will ask that later a evaluation of this webinar and of the work itself also in the English version in these links that you will see or that you will certainly see I think and I think that in relation to the questions I will pass the word to Vincent I do not know if we have time we have time I spent three minutes we still have a few minutes Vincent are some questions Oh Jose, if you would like to open up the floor to questions people can put the questions in the question and answer box at this time so you do have a question in there can you access the question and answer box Jose? I think we have if you go down to the bottom of your screen you should see Q&A if you click on that it will open the box and right now there are two questions in the box I am seeing them but I do not know if you are seeing if you can answer live that would be wonderful and then I will just click them as you answer them so the first one in the case is Prince Pace I have I have so we have some questions about Oressio Parquinho a colleague of Mercedes asks about the main issues of the 17th century in a very clear way I can say that it is the fault of two wheels the main responsible for the laborers and in relation to the material accidents we have a lot of small things small stocks handcrafts but and then we have more serious accidents there are high-quality issues unfortunately we do not have we do not have a lot of accidents but the objective of the decade is to reduce the amount so we have a very big challenge really here you see a question of Pedro Montenegro my friend Pedro Montenegro and I do the same question I think I already answered I did not have respect for the vehicles the most frequent accidents on the road regarding the vehicles heavy vehicles and vehicles of two wheels I do not have here a grid where we do this analysis that Pedro Montenegro is referring in fact we have an analysis done by type of vehicle passengers heavy vehicles we clearly see that the circumstances in which accidents happen are different the two wheels are falls are basically are falls the accidents of cars we are talking about small touches the heavy vehicles have less accidents but also when there are accidents are accidents obviously with higher costs I am here to try to understand I apologize the infrastructure of the company in the second floor where are they we are talking about the vehicle Vincent is here to ask Vincent do you want to answer no I'm sorry you are talking about Mr Santos this question yes yes you are telling me the question in English is how is the company's infrastructure managed in terms of road safety so I believe that is directed to CTT Jose in your experience we we generate viaries what naturally the access we look we see to overcome situations of risk we can do an important work which is to gather and contribute with information about the problems on the road so that the authorities the entities that have the responsibility can solve them because as we have a lot of people on the street we can do this work too Mr Fernando is not to say the question the advertising double is asking what is what can be done to reduce the accidents of two wheels first we already reduced the accidents of two wheels very significantly and this with the basis in the actions that were described now we have but we still have a lot of accidents with the vehicles of two wheels we today we are looking at the solution a solution possible is whenever it is possible to reorganize a service to be able to do it with another type of vehicle there are three cycles, two cycles and from the electric vehicles to be used but this involves the organization and we are in this discussion with this challenge Paul Baptista asks if the accidents are more in the distribution of the transports the lack of distribution is very large the transports in the CDT have a smaller dimension naturally there are more accidents in the distribution of the transports Paul Afonso Paul Afonso my colleague born in 1748 asked when he showed me the graph about the formation of sensibilization the part of the sensibilization the sensibilization consists of the real information given to everyone that is we are talking about we have a set of contents that we share monthly with a frequency of two in two weeks usually with a period which is the holiday which is Christmas we share a set of themes that go in physical and digital and that are distributed to the teams to all the teams we also have contents all the magazines of the company of the company also have a page of the CDT with themes and therefore we have a general communication plan for the whole company which is prepared at the beginning of the year considering the accidents and special circumstances such as the rains the winter we have this program then as I said specific questions for other specific segments of the population Jose can you let us know what question you are on at this point so I can click them off in the box did you answer them all maybe I don't know what I have lots of questions here and so I know there is Mr or Mrs. Dabo's question regarding the two wheel vehicles did you answer that question yes I did yes I did but I have well-seeded what is the determining factor in the cause of road traffic accidents maybe this will be the last question that you answer if we have one minute ok the determining factor as I said we are roads and roads and road traffic are working in a productive complex we have to manage and work in an extremely complex stressful we have to distribute but we have to find locations where to park what we have to do for this equation is the road safety the concern we have with security translated into a set of aspects I could be here talking to Mr. it would be very interesting but I don't have time in this moment we could eventually think about other opportunities Vincent, I think we are I think we are at the limit I will pass it to my colleague Vincent, do you want to close to tell something more if you just allow me to thank you on behalf of the UPU for putting together this incredible workshop I hope everybody online enjoyed it and we had a very large number of attendees and what I can say about the questions is we are going to copy down these questions and hopefully get answers to people via email once again, Jose, on behalf of the UPU thank you for this fantastic job and this incredible message of safety everybody else have a wonderful afternoon thank you thank you if we can all stay online here we will just make sure we get the questions and then Jose I will try to get them in the format to you tomorrow you did close to the public I believe Irina asked that we start our videos so she could get a picture but I'm having difficulty doing that I don't know if Jose, okay okay, no worries, no problem it's possible Irina, you sent me the I don't know if it's possible who attended the webinar the list you mean yes, I will send it to you today or tomorrow okay, when it's possible okay, thank you to all and I'm sorry for all these problems Jose it was wonderful, it went off without a hitch and you got a lot of questions I've been in a lot of webinars where there's no questions or so it's really good you had an engaged audience so it's a pretty important topic, it's great to see these folks were engaged and it's great to see them asking these questions and you were answering them it was a surprise for me to see 53 countries in this in the register I believe I think the most we had was about 80-80 I think 90 at one point, I think I remember seeing 89 as the top number for a Portuguese only webinar that's a huge number from my point of view, Don I don't know if you can comment on that yeah, it's very big I can I can tell you we are talking about in Angola and Mozambique we had there is a big interest in this program I did know if the transport minister of Mozambique was in the list I didn't see yet but I know they are very interested and but they would like to to use this program also for other companies like telecommunications state companies Jose can you I know you could turn your camera on before can you please try once more yes if arena can get a picture of just you, I think that would be no, I can turn it on now that Jose turned it on oh really? do you want to go back to slide one yeah, the beginning please the beginning one moment arena, you got to join us okay this is the what you want let me get my background going it's done, thank you oh, I see okay okay we'll talk later and share the feedback of course the feedback one minute it's very important yeah, Jose, I'll go through the questions that I was able to copy and paste I'll try to get email addresses I'll get you that tomorrow probably by tomorrow afternoon okay, okay you can answer them at your leisure I would help you answer them but I don't understand I guess I can go through Portuguese but I think it's more important for the expert to answer it's specific to CTT yeah, very much so I'd like to shake your hand if we were in person it was a wonderful event okay bye bye bye, thank you to all thank you