 Welcome back to Geeks R sexy. I am Jason Ladoo your host for the fourth Thursday of every month I think I said Thursday of the other segments we used to be on Friday, and so I got that wrong for many many months However our first our third guest today I'm already off is gonna be Christoph J. Wyman We're gonna talk about all the great things he does but before I do that I want to mention that our sponsor this month is 5 a.m. Global That's how you and I got to know each other Through our good friend Sean Willis and what I want to talk about this segment What 5 a.m. Global it does is really great is their event production So if you want to have an event you feel like you need to have an event You're running an event 5 a.m. Global can do all that for you and not just the nuts and bolts logistics I'm setting up chairs finding you a venue space. They do it all right to they will figure out They will help you go get your sponsors for your event and they'll go get your speakers And I know you've been a speaker at a 5 a.m. Globally that had a breathe 2019 And Sean if you're listening I'd love to get on your list of speakers So so but if you're looking for speakers for your event as well 5 a.m. Global can help you with all that You don't need to come with 90% of the work done Sean and her team at 5 a.m. Global are gonna help you get it done Christoph welcome. Thank you Thank you for being here today now just by way of introduction Christoph J. Wyman is a service elevator You've written two books One of them is a best-selling and Amazon bestseller in three categories And I don't want to steal your thunder, but our first guest Suzanne was an Amazon seller, but she's just in the one category Sellers a bestseller. That's right. So the customer experience is the new book. It's an Amazon bestseller You found it a spire Enterprises and you specialize in teaching training and empowering organizations to elevate the customer service that they deliver Welcome. Thank you for being here. And where do you develop such a passion? For customer service and becoming a service elevator Great question, and I'm asked it often, but I always find a very intriguing question. I You know, I spent many years overseas after junior college Working actually as a volunteer Missionary for a non-denominational Christian organization in the Philippines So I guess I developed what I call a serving heart, right? And and even though it's not service and hospitality as in serving customers in a way It is still in that broad scope. And so I think that was some Formulative years for me. I was overseas for 13 years in the Pacific in Asia learning other cultures I speak two Philippine languages Or at least I used to fluently Tagalog in a locano And I thought I was gonna spend my whole the rest of my life in the Philippines serving the underprivileged people there and Then life they say life happens. So certain things Transpired and I found myself coming back to the United States didn't know what I wanted to do when I grow up It's not the story with everything Everyone I mean who is in this kind of line of work had a moment of I don't know what I want to do next Exactly exactly, but it seems that whatever job I found myself in I always gravitated back to working in hotels and restaurants Some sales here and there and it's all intertwined service and sales Many companies have a sales department and a service department and I think the two are separate But I think they have to be intertwined, right? Absolutely, and you you spend some time I don't don't want to do any name-dropping you don't want to do but you spend some time working with some Very famous folks in in their restaurants and hospitality sure enterprises and so tell us what you learned Again, you don't have to mention any names. You don't I have no problem saying I used to work for Wolfgang Bach So what did you learn working working in Wolfgang Pucks? Organizations you know standards of excellence and it's not just about the cuisine I mean you imagine how amazing the pieces of work of art that they put on the way, right? But no matter what they do in the kitchen It's all for naught if we in the front of the house the service the bartenders the host the waitresses the busslers Don't deliver an amazing experience. That's commensurate with what's been created in that kitchen, right? and so I really began to develop this passion for service excellence and You know, I spent my many many years on the service side as a little bit of time as a bartender But that's not my thing. I really enjoyed more serving working as a server, right? One of the things we're to talk about for your book they called you butler, so it even sounds nice I didn't know that one of the things we're to talk about in the book is a motion and energy Yes, how important that is to you and and that's so important to Christophe that there are two chapters in the book Called emotion and energy. That's correct. And so how did you come to come to that concept of emotion and energy? Well, again, I'm I'm always on a I guess I'm a Continual learner, right? I'm always reading. I'm always studying. I'm always examining and you know, here's it boils down to this We've all experienced, you know, whether it was maybe going to the hospital or going to a retail store or going to a restaurant or somewhere We're on the outside the person the service professional whatever position that might be They did everything right. Like you could check the box, you know, like so in the hospital I greeted the patient. I explained about the medication. I told about, you know, what the side effects will be What are they complaining about right? So one could do everything actually correct to the T But still not give great service and that's because they're missing what I call the internal components The mindset the attitude the positive energy and we all understand, you know I mean, there's so many books out there about, you know vibration and energy and you know resonating, you know We say there's this resonate with you And that's that's literally what that means is what if what I'm saying to you make sense It's resonating. We're on the same wavelength all these different phrases or terms And it's because we are as well as being mind and body We are spirit and we are emotion and we are energy. That's one and we can connect on that level and You know, I always say You have to ask yourself WTF. Yes. It's in the book Wt I know hold on. It's not what I say this in my trainings and I I say listen, hold up It's not what you think. No, it's not that and it's not Wednesday Thursday Friday It's not whiskey tango. There's a whole list of things There's a whole list of books that it's not and you're gonna have to buy the book if you want to know what that list No, I'll give it. I'll give it. You're gonna give it. All right. All right. What's the feeling? Yes, absolutely when somebody walks into your place of business or you speak to them on the phone or you connect in any way What's the feeling that they have when they engage you you engage them more importantly? What's the feeling after that interaction? Absolutely. Hopefully it's elevated Hopefully you've done something to make them feel different better and not that they're walking out like oh, this was a drag That was disappointing and it all comes down to emotion and energy Yeah, which we can control and one of the things I loved in reading the book and I haven't read it all I've read little bits and pieces and and that's gonna be my weekend My weekend activity is awesome is to sit by the pool So it's gonna be so warm here and and read this book cover to cover But one of the things I love is you you set this up in a really practical way For the reader of first think about what you call the touch points and it's funny because when I work with my leadership plans I tell them the same thing absolutely think about the touch points think about every opportunity you have to interact with someone Once you have that figured out now you have these spots you can recognize I'm at a touch point and that's when you can start conditioning yourself because it really is just developing the habit of sure Asking yourself before you before you engage at that moment. What's the feeling right? And and there's a chapter in the book called envisionment. So we as leaders business owners whatever Industry we are in we need to Consider that we should envision What is the end result that we desire? Absolutely not just like I'm here to sell this great product. Yeah, that's great You have a great product But what is it that you want the the audience the customer the client to feel to experience as a result for sure And it only comes by being intentional for sure doesn't come by accident like oh, we have this amazing product or amazing Business, but we've got to put time and effort and energy into designing that and I think that's really worth Emphasizing is it doesn't happen by accident it might happen by accident once or twice Of course you want consistent results with your customers or your family or your friends or your Your strategic partners your associates it doesn't happen by accident It needs to be conscious and there's great advice in this book In this book the customer experience That that shows you how to do that. They're really proud. It doesn't just say you have to do it It's got really practical advice and that's what I love about it. So What are you passionate about besides customer service my passion? I love the Sun sunny weather in Las Vegas I What am I passionate about? I like to Drink wine and smoke cigars and you love to travel and I love to travel with my wife and Oftentimes with our four puppy babies. Yeah, they're not puppies, but they're so small we call them puppies I love life and I love you know I love speaking and and making an impact and bringing positivity to people's lives, you know, so absolutely It's not just customer experience Are we out? But you know, I also speak and talk about personal development and why that's so important and again You know, it's not just about steps of do this do that don't do this don't do that But it really starts with you know Internal components and I'm a lifelong learner. I'm a student of personal development I've had the privilege of speaking on stage with people like Les Brown Speaker, you know life is amazing and it's and and we can create and attract and manifest What we want it's what we desire it to be Absolutely, so you've got two books. The first one is getting to wow hold that up for the audience getting to wow Everybody wins with five-star service. Yeah, so that yes So that's the first book, but the new book is the customer experience you can get it on Amazon It's an Amazon bestseller. I highly recommend it and I'm not even done with it yet So go to Amazon buy the customer experience by Christophe J. Wyman And go go learn what Christophe's talking about here and Christophe How can our audience reach you if they're interested in someone to come to speak for them or if they just want to just want to Ask you a question very simply my name is spelled C H R I S T O F F It's Christophe three sixty three six zero dot com Actually, you can find all my contact information all my social media platforms there Even my phone number my email But you can also if you'd like to get a signed copy of either book at a lower price than Amazon Go on Amazon. That's I appreciate that But if you go to Christophe three sixty dot com you can find my books there as well Well, there you go. So go by the book. It's the customer experience go visit Christophe J. Wyman Three sixty dot com Christophe three six Christophe three sixty dot com I'm gonna put that in the show notes so that I don't have to remember so that you don't have to remember Thank you for being here today Christophe stay right here and you stay right there Cuz I come back with our panel discussion and our three guests today are gonna talk about what they know about emotional intelligence And how they use it in business stay right here