 From New York City, it's theCUBE covering New Relic Futurestack 2019. Brought to you by New Relic. Hi, I'm Stu Miniman and this is theCUBE's exclusive coverage of New Relic Futurestack 2019. We're here at the Grand Hyatt, which is right next to Grand Central Station in beautiful Manhattan, New York City. We're going to be speaking with a number of customers as well as the executives. It's the seventh year of the show, our first year here. And it will help me kick off the event. Always happy to have a customer on. Turkey Gertenbach, who's the global B2B engineering lead at AB InBev, a local customer here. Turkey, thanks so much for joining us. Thanks for being here, Stu. Alright, so nothing better than getting together with a bunch of your peers, you know, downtown New York City, talk about, you know, some cool technology. Before we get into the tech though, I think most people understand AB InBev, you know, global beverage brand, really well known. I saw beer trucks when I was making my way through New York City. But tell us a little bit about kind of the company and your role inside it. Yeah, sure. So yeah, we're a global beer company, we sell beer. My main focus is engineering lead at AB InBev, and we look specifically at the e-commerce side of it. So the sales, the digital sales. We've been going through a large transformation, yes, where we move from more traditional sales to like digital sales. And we've been implementing an e-commerce platform in a couple of countries for the last couple of years. So transformation, it's not just that AB InBev goes from a couple of the largest known brands, you know, in the beverage too. Oh boy, now there's so many different micro beers and different things. I know I can't keep up with all the locals, but even a large brewery like your company has all the little brands. A similar thing I guess is happening on the technology side. Yeah. Maybe tell us a little bit about, you know, what that transformation, you know, what's causing that transformation and what is happening inside your org to support those transformations. Yeah, sure. So when we started with the digital transformation, obviously it was much simpler. We had a couple of applications and it was only one or two countries. And then this last two years we've been expanding and we've been implementing it in all the countries and we've started moving from a monolithic to a whole micro-civil central. So obviously it's like not only one application now, it's like there's hundreds of applications. In the beginning that was quite tough because we were moving, we were developing stuff much more quicker than what we could support. And that's when we started talking to Neorealic. And we looked at their product and we were looking at a couple of ways of like streamlining this just operational and having more visibility on our product overall. Like we, there's still a lot of, like we are still immature in a lot of spaces. Yeah, so bring us in, you talked about your applications, you know. A lot of so many customers are going from their monoliths to their micro-services, but they usually have, you know, that transition is not something that's done overnight and they need to be able to manage all of that environment. Gives a little bit of a view into, you know, what you can about your application portfolio, where you are in that journey and then, you know, what tool sets are you using to be able to manage, monitor and, you know, the word of the day of course is observability. So, you know, what that means to you and your org. Yeah, sure. So like I said, we transferred to micro-services which is on the Kubernetes. There's a lot of different applications that's running and the main thing that we struggled with was like just having visibility on infrastructure as well as application performance and just application where it's up or not. So that was the most basic. We got Neuralic involved and that's one of the main tools that we used for observability today. We were using a couple more, but we are like putting everything into one bucket now. So it's interesting the new stuff, what they announced today. That's some of the stuff that we've been missing that's really going to help us, especially the database monitoring and the network monitoring. That's something that all our stuff is on Azure. So we rely a lot on Azure monitoring, but it doesn't always give you that granularity of like observability. One of the other things that we're excited about is the... What's the other thing? Sorry. I forgot. I'll come back to that. So first of all, are you using Neuralic 1 from Neuralic? We're starting to use it now. So walk us through a little bit the journey with Neuralic. What products were you using and tell us where you are with the platform and what you think of the vision of, as Lou said, it's a capital P platform in certain characteristics that Neuralic built when they had in mind. So in the beginning we were using the browser functionality just like normal looking at where the website is up or down. And then we started looking. So we've got the APM running on every single server that we've got now. That gives us a lot of visibility and we use the insights a lot. So just dashboards. What we found in a new, the new one platform is the dashboards that we can create, like the linearity of data and visibility that we can give to our stakeholders. It's much better. Just the visibility on different... I mean, I can give you a couple of use cases that we've gone through in the last couple of weeks. For example, on one of our applications we're having login failures. A lot of login failures. We're really striving to look at locks and stuff and just pinpointing the stuff. So on all the data that's coming into Neuralic, we started creating dashboards where we can actually see what's the different courses of these login failures and we can actually pinpoint where do we need to put our focus. So that was a good example. The other nice thing that I like about the one that we are using actively is the Kubernetes monitoring. You see the visibility of your entire cluster, every single product on there and you can just quickly see if there's a product that's struggling or not. If you can, I was wondering if you could bring us inside your Kubernetes. How long have you been using it? Do you build your own or do you're using one of the cloud or some other solutions? Tell us a little bit about your stack and what that solution and where Neuralic fits into it. Yeah, we started with Kubernetes about just over a year ago using Azure AKS, so all our stuff is in Azure. So in the beginning, we built all the applications and everything else off, so it's all hosted. And again, just coming back to monitoring with Kubernetes, it's all controlled like the mount line it's difficult to have clear visibility. So when they bought out the Kubernetes monitoring, that was like a life change across. It's just operations, we're being much more proactive now in terms of if we need to scale up and whether our ports are healthy or not, that definitely helps a lot. Another thing that we've been working with is just the DevOps part of, we're very new in DevOps and just the visibility that Neuralic gives us helps us a lot and pinpointing where we need to focus our DevOps efforts. So that's also a good help. You mentioned that there were some things announced that had you excited, things that you've been looking for, maybe you can explain which items kind of jumped off the board at you this morning. Yeah, so again, the database monitoring and the network traffic, that's very important. And then the one thing that's, and this is actually, we were just busy investigating Lock Analyzer and the lock ingestion that they announced today, that's very exciting. So I mean, we're already in Neuralic, so I think we're definitely going to look at that. That's going to be a big help. And then it just brings all our data together. I mean, we don't have to use different tools for locks and monitoring and that's something that makes it very exciting. And the other thing is we also use HAP a lot for ERP and the partnership that Neuralic is starting with HAP and that's also very exciting, something I'm seeing forward to. Okay, was there anything you were hoping for that you haven't seen yet or anything on your which list that you want from either Neuralic or from Azure or the industry as a whole? Yeah, nothing yet. I think, like I said, we're still early stages. I think maybe in the next year or so, we're probably going to start saying, hey guys, maybe you need to build this as well. But for now it's just like they keep delivering stuff that before we can have you even think about it. So that's great. Turkey, it's your first year coming to Future Stack. What specifically brought you here? What are you hoping to get out of the day? Yes, my first time here. Hopefully I'll come, like I said, I've only got a couple of hours today but I think just in terms of seeing the new stuff that can help us really in our operations, our business operations and as well as DevOps, it's exciting to see how this can transform our business going forward. In terms of what else I want to see, I don't have high expectations of this date. Like I said again, they keep delivering before we can actually say what we want. So that's just great. You mentioned that you're early in kind of your DevOps journey inside the company. Any other color you want to share about just kind of organizationally, what's changing in your business? There's so many new things coming on. You launched Kubernetes a year ago. You're getting into logging. The roles and responsibilities that your team members have in keeping up with all of these various technologies. How's that impacting the workforce and the jobs that they do? Yeah, that's great. Again, on our services that we've got, we've got a lot of new teams as well and we've been in a kind of hyper growth stage and we're building a lot of microservices stuff. We struggle to know whether the performance of that microservice is good enough or not. That's one thing that our developers struggle with and that's something that New Relic has also helped us with. Every single service that we built, we put it on New Relic and you can see like 30 days ago what has been the average performance of this API. That helps us also to tie it back to our SLAs. We've got SLAs for each of our services for API endpoints and this gives us an easy way to see whether we're on track or not and then translate back to the developer on whether they need to do something to increase that. Another great thing that we've been doing with New Relic, with the VP of Engineering is they've been helping us a lot in setting up our site reliability teams. We've had a couple of discussions with them the last couple of weeks and they've helped us a lot in identifying what's the different teams that we need to bring to our organization to keep operating in the way and the growth that we are. Also, something that's great that we've been looking at and New Relic has also helped us a lot there is that we add a lot of monitoring like we're monitoring everything but the data doesn't... we don't make a lot of use of the data. So what we started doing now is to say what's the most critical path on our application? What does a customer need to do? What's the journey needs to get his beer at the end of the day? It's critical. So when we went and we worked with New Relic to say I'll just map this to what's the infrastructure what's the application that needs to be up to support this journey and we created thresholds on that and alerting. We're almost at a place now where we've got all the stuff mapped and alerted and proper actions on that which is also great. It's helping us to be more proactive based on our customers to tell us there's a problem on the application. Lou was talking about all the applications that can be built on top of this platform. I saw the network flows. Do we think we're going to see the beer flows by the time we come back a year from now? The network flows is great. I need to do a little bit more deep type onto the application build but I can start thinking of a couple of examples where we can really use that to deep a little bit deeper into what the data that we've got about data ratio. That's also an exciting feature. Thank you so much for sharing what your group is going through in BEV. Thanks so much for joining us. Great, thank you Stu. Lots more coverage here at New Relic Future Stack in New York City. I'm Stu Miniman and thanks for watching The Cube.