Becoming an Effective Listener





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Published on Mar 26, 2010

Youll never know how to answer the question, if you havent heard the question! And if you think selling means talking, youre in deep trouble. Ask any successful person and youll find out that they spend 80% of the time listening and only 20% of their time providing solutions. So if you expect to become successful in life, becoming a better listener should be a top priority. Effective listening requires the development of three skills:

1. Attending: This means showing youre paying attention, appropriate body position, eye contact and taking notes.

2. Following: Staying on track with what your customer saying. This includes asking linking questions and displaying empathy by saying words like, I understand.

3. Reflecting: This means youve heard what theyve said. This includes reviewing, paraphrasing and feedback it back.

Becoming an effective listener is vital to building trust. And building customer trust is essential to providing solutions.

And thats the Tip of the Day. Want to become a better communicator? Auto Universitys award winning in-dealership implementation products can help. Contact us today for more information. Thanks for watching.


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