Turning Customer Service Inside Out with Proactive Customer Engagement: Voxeo/MicroAutotmation/Ovum





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Published on May 10, 2012

We share proven best practices and examples of how businesses are using outbound communications, such as proactive customer service and notifications via IVR and text, to increase customer satisfaction, reduce costs and remain competitive.

Watch this webinar to learn:

*How to use industry metrics to assess the benefits of moving from reactive to proactive, with illustrative case studies

*Application of best practices in designing a successful outbound solution that balances both customer expectations and company business needs

*How to use outbound to effectively manage call volume and spikes

*The advantages and trade-offs to consider with the supporting platform and infrastructure decisions

*How to best identify high-value and high-priority applications for maximum short- and long-term measurable ROI


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