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Published on May 24, 2019
A very powerful customer support service items is the LabelOn™ Online Client Gallery This Gallery combined with Video Call Support brings the understanding, set-up and service of your LabelOn™ equipment back in house. The Gallery lets us show machine images, videos and brochures; all in one place to greatly enhance the decision making process. Customers can upload images and Videos of their products and Production directly to the Gallery for immediate evaluation and assistance. Customers see images and video of their machine while it is in production. Customers get to watch and approve videos of their machine in action before it ever gets shipped. Once machinery is on site, the Gallery serves as a valuable reference tool. More pictures and videos can be added by the Customer to evaluate new applications or to immediately describe a service issue. Gone are the days of clumsy emails or phone calls trying to describe the "thing-a-me-bob". We don't pretend that you have machinery that requires a highly trained rocket scientist from our organisation to fix or service your equipment and then charge you $150+ an hour to get their and tell you "I've never seen that problem before". We have thousands of reference pictures and Videos of our equipment in various applications and undergoing various service issues that can be recalled and placed into your Gallery while discussing the issue over the phone. The Gallery can be viewed on a computer, iPad, Tablet or even on your Smart Phone. With the Gallery; any service Issues you face can be sorted using your chosen technician and how they are sorted can be recorded on your Gallery. Problems solved are a valuable asset to any Company that can keep this asset at their fingertips. www.Label-On.com Or for an instant chat