 I'm going to go back into my customer AAA and let's say that on the refund I'm going to tweak it a little bit and say that I don't want to reverse sales so I'm going to make another item down here which will be going to sales returns and allowances. I'm going to make another item I'm going to say new item I'm not going to make it inventory you might be able to make it non-inventory I'm just going to call it a service item and I'm going to call it sales returns and copy that and put that in the description I'm not going to put a price because I will just type in the price and then I'm going to say that this is going to be another account a new account which is going to be an income account but it will be a contra income account with a negative number in it