 I'm going to sit there happy and the talk today will be about the relation to withdrawal of these causes, of which you might as well have heard a little bit more today than we ever mentioned that in the first day. But now we will go a little bit more into the history and into the technical details. I'm involved with a lot of communities in Piranha and currently I am working for and have been actively involved with migration to develop this process. The agenda for the migration, some of the challenges that the IT staff was facing when we decided to go through the migration, the migration strategy which we are following, some of the issues that we identified, the lessons learned and what are our future challenges of this process. So the city of Piranha, the city of Piranha has more than 800,000 citizens, which is like the official one but the city has a way much bigger population and they are all dependent from the municipality of Piranha which has 13 directories and 24 administrative units which are located in different parts of the city and also in the countryside and the municipality of Piranha and the IT offices which are like the centre of the city. This is the future of our headquarters from this centre back square and we are like supporting not only the main offices but also every office which is like a part of the municipality. You are not in the mosque? Sorry? You are not in the mosque? No. Okay. No, migration. Here I've mentioned a few points which motivated us to save the mid-decision and proceed with the migration from Microsoft Office to LibreOffice. In the last three years the municipality of Piranha has been going through a lot of changes, not the municipality in general, not only the IT staff but also the IT staff has been growing a lot with new people coming, sharing innovative solutions and trying to digitalise different processes which for a long time have been manual and making the lives of citizens not that easy through programming processes. So we are trying to change that and during this process the IT staff has been taking a lot of decisions by following an open source software approach when making our decisions through the software that we are using as the municipality. A big case study that I mentioned was decided to use Nextnel as an open source software solution for private cloud services as a municipality. This was like the big challenge for the last year and this was also the time when we started having conversations with the LibreOffice community and also the local community who would like to draw the idea why not also use LibreOffice as a municipality. Some other reasons which affected this decision were some of the issues which the IT staff was facing at the time. Here I can mention for example the fact that the staff was using different versions of Microsoft Office and this was causing a lot of problems with how the documents were read how we could save them for future use when other people would need to upset this information and we wanted to make that decision and choose a solution which would solve all these problems not always for now but also in the future. So by going through a solution which is based in the open source standards of course was the right way to go for us. Also interoperability and the cost. I mentioned it last in the slide but it's also one of the main factors which motivated us to go for LibreOffice. Some of the challenges faced when we decided to grow migration I also mentioned for some of the people who attended the last talk that currently in Albania Charlotte is like no company or professionals who are certified to go for large migrations in LibreOffice. So this of course was a big challenge for us. We could have the support of a lot of community but still there were people who were using LibreOffice but they were not professionals who had experience in migrations so this was a challenge for us. We had over 700 pieces which needed to migrate from Microsoft Office to LibreOffice and this would take a lot of people from our staff who would need to be dedicated to this process and in Albania they had a lot of responsibilities too so we needed a lot of resources for this. To change some people I think that the average age of our employees is about 40 years old and these are people who have been using Microsoft Office for so many years now they are used to doing that and of course it's like a lot of trouble to change and learning new tools and new features. And another challenge was taking the decision like where to start. What strategy could we use? We were like even discussing the fact that maybe the staff itself could start using LibreOffice and see how us would react how fast we could get used to it and then suggest start with the migration to other directories and we had a lot of discussions with the strategy that we chose here we were lucky to have assistants also from people from LibreOffice we had different calls with Italo from Skype who made us some suggestions and the vice asked to go for the migration protocol in order to decide the best strategy to use. So our migration strategy we went through the communication phase first what we did was we used our monthly newsletter which we sent by staff where we explained the changes which we are making to our IT infrastructure and since they were used to reading the newsletter we decided to communicate our decision to migrate to LibreOffice to that and we did that various times by explaining why we were going to go through this change which were the benefits etc etc and of course an official email was sent almost that to communicate the news. The strategy which we chose was the top down approach we decided to go through the migration with one of the biggest departments of the municipality which was the HR, the Human Resources they had to deal with a lot of tasks on a good basis using especially a writer or the work of Microsoft Office and itself so by proceeding with the migration first with this big department we could learn from their experience which were the issues that we were reporting about and after that we started working a lot on the documentation and providing training and assistance to them and this is like the process which went the largest in time and afterwards it was easier with other departments because they had to deal with similar tasks and we went through the challenges earlier so it made the process way much easier so the lessons learned made it easier for these other departments the issues that we identified or the feedback that we got from people who were part of this change they complained a lot about the user interface because they were used to having a beautiful interface which made it easier for them they were constantly comparing new software with Microsoft Office I have this feature here, I have it there and I want it just like that so this is where we started the look you can customize my liberal office as well so it's a process which will take time but it's not impossible to do we had a lot of trouble with opening all these 2010 documents which from what we've read is an unknown issue which also other institutions went through when making this kind of change we had a lot of issues with rebuilding graphics in the office during the document migration this was part of the challenges that we faced which we are still going through by trying to fix them on a daily basis also another issue was the communication with other institutions who are currently using the old solution they are using for example Microsoft Office 2010 documents in this format and we need to find the levels of the waiters there have been 600 cases which have been migrated during the period of nine months since we started the process we have two departments that they are using like a special software in their infrastructure so they are expanding to Microsoft Excel we can't go ahead with the process right now also in some of the departments who went through the change they are still using both of the software because we want to avoid issues for example there are people who need to communicate who need to perform communications in time and we can't just force them to use a liberal office so by having both of the software installed it means the process is easier and also keeps them a bit more satisfied and they get communities to the office so the next phase now is going ahead with training sessions that we have been having so far right now we are improving our e-learning platform which is built through Moodle and we are also currently adding new materials translated into Albanian for the staff so they can have some simple guides where they can refer to when they are having trouble leading with the trainings that we started should be forwarded for the migration so even when there are people who are joining because the staff is changing all the time we can keep everyone having all the materials updated around the office some of the lessons we learned during this process was the communication that we should see is really important to communicate in time with people the fact that a change is going to happen because otherwise we will get a lot of complaints about the process our resources share to the users so Moodle sometimes the idea helps us a lot especially the guides which are translated into Albanian because it makes it easier for people to read the materials like that and also our training strategy which we also plan to improve even more in the future by making more intensive sessions so even people who might have minor requirements they can have more professional help some of the future challenges we still, as I mentioned, have departments which haven't migrated yet we have people who are using a lot of the software so we need to go also for that change communication with other institutions is also part of the problem communicating with the media pass sometimes can be useful in this case but still we need admissible documents so most of the institutes or not most of the other institutions here in Albania are mostly using Microsoft Office and they even know that as a standard they hardly know that there is an alternative to that so this is a bit of a challenge for us and also keeping ahead of the constant training for new stuff thanks a lot for your attention and this is the moment to make some keeping up the... Thanks a lot for the 6th version so in the future we will go ahead like the days when the stable version is released most of our computers have Windows 10 installed we haven't had like any technical issues about that with this version so let's like a stable solution I think this is part of users who are using both Office Suite where the amount of users are using still both Office Suite mostly in the offices which like have a communication with citizens because they receive like a lot of files I would say maybe around 200 but it's something approximately the same way we're using both and since we also still have the licenses which we are using it makes it easier for us for a period of time but of course when we finish all of the training sessions and we find the stuff more or less established in this direction of the people that have the licenses of the information they are using and they are not reporting new issues of course we will understand Thank you The question is do you know of how to experience the presence of two Office Suites if they just use Microsoft Office for the things they have to We have like communicated that in a very clear way that they won't be using forever of the solution like a temporary solution which is making things easier for them to use both because for example in terms of the directory I had been uninstalling Office but when travels with files for one style would appear as I mentioned with Microsoft a thousand times we realized that maybe we should we should make stuff a bit easier until people are just delivering Office But as I mentioned as I have said that this is just a temporary solution Which interface was previously used in Microsoft Office in English or Benio and which one is now in English? In English in all of the cases it has been in English but we have been different directories producing different versions some might have a thousand and ten some two thousand and thirteen and some two thousand and sixteen because of the licenses different system licenses that we had purchased So this is like one of the issues that we identified first because it simply even if you are using Microsoft Office you might have trouble using it only by doing different versions of the same package So this is like the main motivation to go and use the Office because it is based in Windows 10 But if you are referring to the translations that I mentioned earlier most of the stuff since I mentioned might be very familiar to using Microsoft Office with graphical interface in English because they have been using that for the last 15 years So now that they have changed having the interface having a different interface in English makes it difficult for them to search information especially for those who are not proficient in English So having new guides in Google I have two more questions Did you notice when going from user to user that they use some simple stuff such as spell checker and did you pay attention to those to such issues now with the Office and did you analyze the documents they made to see whether they are really using text editor, I don't know point of view properly or whether they need this basic training on general Office and features On Office you mean like Microsoft Office? No, generally So if you know what style Sara can use it Regardless We actually realized some of the stuff during the process some of it earlier we went through some of the techniques For example in the case of the HR department it was the IT staff who was involved with migrating all of the documents to the audio format So this was the phase that we also realized how much knowledge our users had in terms of how familiar they were with the Office package and also this was the phase that we decided to have more and more materials in general The question is that Microsoft this has a follow-up format but in your users who is that as well which pixel are they doing such stuff What do you mean by that? Yes, actually all of our users were using Office until one year ago I mentioned earlier that we had migration into the next cloud last year and since last year we were actually promoting a batch in our staff so we started switching into a library because we had like the main menu to our cloud and had the host in there so we were like suggesting them to use the idea for the cloud because we had a plan to go through this and afterwards we also took the decision plan for some start-up replacement We are currently also migrating to Thunderbird almost all I think of the computers who are now using a library office we have also installed Thunderbird and people can use like both of the clients Thunderbird or already being through our next cloud so this was our replacement for that therefore you don't use a transfer, you have another basis sorry? which means that you don't use an exchange are there any other questions? ok, thank you for your attention