 Hey guys, it's Kevin. We got this Epson Workforce 2830. It's brand new, but when you turn it on, you'll get this scanner error, E02-100-077. Let's fix this. Many times it's caused by that your scanner glass broken and so open up the scanner, take a look inside and say if there are any missing piece or broken piece and so this one looks clean and everything looks good. And now power on the printer again. What we want to do is use over here to hear. If there's something blocked the scanner, you're going to see the scanner trying to move and you're going to see the knocking noise or like a grinding noise. But in this case, you don't hear anything. It just directly very quietly directly go to the beep. So probably there's no power goes into the scanner at all. So we're going to twist this piece and we can open up the scanner. Now we're going to have a number two Philip screwdriver and remove this left, this screw on the left and this only screw we need to remove from here. Although you'll see three screws, we only need to remove this one. You're going to see some FFC cables. Use your finger to play with those and here I can feel it. It's really loose and I can easily pull it out. So this is the reason. So the printer just need this strip and to be reattached. Now we need to remove the second screw. It's right on this hinge. With those two screws removed, now we're looking at the bottom of the printer. You're going to see from the two tabs. So push them in and start lifting it and you can see the cable should go into that brown slot. Now let's fix this problem for good. Get a piece of double-sided tape and put on the FFC cable and glue this cable on the printer. Now open and close the printer a few times and make sure that your cable is long enough. To put the cover back, it's easier to focus on the screw on the hinge. After you align those two holes on the hinge, everything else will fall in place. Now we install this blue piece and the screw. Okay, I hope this video will help you to fix this strange problem. Visit us at www.bchtechnologies.com or locally at Greensboro, North Carolina. Cheers!