 This video is presented by the Lickering Cannabis Regulation Branch and talks about responsible service in cannabis retail stores. In BC, a miner is anyone under the age of 19. It is against the law to provide miners with cannabis or any cannabis accessories. In fact, miners cannot enter your store even if accompanied by a parent or guardian. You also cannot employ a miner in your store. If you are unsure that a customer is age 19 or older, you must ask for two pieces of identification. At least one of the pieces must be government issued and have a photograph. You can find examples of ID you can accept in your Terms and Condition Handbook, which is found on our website. When you're not sure if a customer is a miner, you must refuse service. Government hires miners between the ages of 16 and 18 to test if licensees and their staff are complying with provincial laws. If a miner agent is allowed to remain in your store or is sold cannabis, you could face a serious penalty. For example, you might have to pay a fine or your license might be suspended or cancelled. It is against the law to let a person who shows signs of intoxication, whether by alcohol, cannabis or other substances in your store, you must refuse the person's service and make sure they leave your store safely. Inspectors regularly check cannabis retail stores to ensure they are following the law. You must always allow inspectors and police officers to enter your store without hesitation and you must not draw attention to them. Ensure your staff follow all of these rules even when you're not on site. If you or your staff don't carry out these legal responsibilities, you can face serious penalties. The Responsible Service Training Program called Selling It Right helps staff understand their responsibilities in selling cannabis. It's important that all licensees, managers and sales staff complete this online program. You must keep records of the program's certificate numbers and expiry dates of each staff member's training certificate. For more information on your responsibilities, make sure you read the Terms and Conditions Handbook for your license, which is posted on the Liquor and Cannabis Regulation Branch website. It is updated from time to time, so remember to review it often. If you have additional questions, talk to your local inspector or contact the Liquor and Cannabis Regulation Branch.