 Welcome to the Remedy Force Winter 18 Early Access Program. My name is Virginia Leandro and I'm one of the product managers for Remedy Force. In this video, we cover changes made to Remedy Force to support Salesforce files. Salesforce files is now the supported way to manage record attachments and lightning. However, you can also take advantage of this feature in Salesforce Classic as well. This is our legal notice letting you know that what we are demoing today is regarding a future product. This information is provided under NDA and Safe Harbor Statements Apply. Any purchasing decision should be based on what is generally available today. In Remedy Force Summer 17, we've supported Salesforce attachments. The attachments object provided by Salesforce is the object used to store files that were attached to a specific record. These attachments have always been limited to 25 meg in size. Salesforce has now introduced Salesforce files to be used with lightning, but can also be taken advantage of within Salesforce Classic. Salesforce files offers additional features that we may take advantage of in the future, but the big benefit today for Remedy Force is support for files up to 2 gig. Keep in mind that attachments for both incoming and outgoing email are still restricted to 10 meg. In this demo, we'll walk you through how to configure Remedy Force to support Salesforce files. Today, attachments in Remedy Force take advantage of Salesforce attachments using their attachment object to store files. Currently, the size of these files are limited to 25 meg. However, as Salesforce moves to lightning, they have chosen to replace attachments with a new feature called Salesforce files. Salesforce files supports files up to 2 gig and utilizes the files object. In this demo, we're going to show you how to configure this. Keep in mind this feature is an opt-in feature. You do not have to move and adopt Salesforce files at this time. We've simply chosen to provide support to be in a better position to support additional features in the future. In general application settings, we've added a new option called Upload attachments as Salesforce files. We'll turn this on and click Save. Once we've made the changes, you'll see that you still have access to your existing files residing in the attachments object. Now I'll be able to add a larger file. This one is about 93 meg. Keep in mind that it will take a little bit of time for these larger files to be able to upload. Next, we'll navigate to self-service and do the exact same thing. You'll notice your client can still see files that are over in attachments, but now they'll have the capability of adding larger files. Please note that Salesforce files is only supported with self-service 3.0. If you are still on the previous version of self-service, clients will still be limited to file sizes of 25 meg. Another optional setting you may want to consider is under Salesforce files setting. The setting is called files uploaded to the attachments related list on records are uploaded as Salesforce files. I'll turn this on and save my configuration change. That setting has a very subtle impact on our records. When you go to Details and go to Notes and Attachments, you'll now notice that the button says Upload Files. You'll be able to select your large file and you'll notice that once the file is added, it has a type of file versus attachment. One last thing to note is if you do switch to Salesforce files, be sure and keep an eye on your file storage. Additionally, remember that any incoming or outgoing emails with attachments are still, those attachments are still restricted to 10 meg. So to wrap up, starting with Winter 18, new customers including both new installs as well as 30-day trials will default to support Salesforce files. Upgrade customers who currently are using attachments continue using attachments unless you elect to enable Salesforce files through Remedy Force. Lightning experienced customers who opt to use Lightning pages will be using Salesforce files as attachments are no longer supported with Lightning pages. However, if you are using the Remedy Force console in the Lightning experience, then the setting from Remedy Force Administration will be respected. Finally, for Lightning customers who may switch back to Classic or customers using Classic, whether files are attached at the record level via attachments or files will depend on the Remedy Force setting. Again, keep in mind that Remedy Force will continue to work the way it has and you have the option of adopting Salesforce files. Thank you for your time and we look forward to your feedback on the Remedy Force Winter 18 release.