 Hey everybody, thank you so much for joining us today. Good morning, good afternoon, good evening, depending on where you're logging in from. This is JSA TV and JSA Podcasts, the newsroom for telecom and data center professionals. I'm Jamie Scott of Pattaya and on behalf of my team here at JSA, thank you for joining us during these very difficult times as we continue to face down COVID-19 with travel and work restrictions, onsite networking events have been put on hold for several months now as we all know, which means that these JSA virtual roundtables really taking on a new level of relevancy. As a timely platform where we can seek advice and information, even answers to our questions from top industry thought leaders as we face these latest challenges of today's new reality together as one network infrastructure community. Also, hopefully a little sunshine at your door today. We have provided lunch or if you chose a gift card to a local restaurant for the first 100 registrants. So for those of you who have received the first 100 who registered and we have over 200 registered, that's only about half of you. But for the first 100, please go ahead and enjoy your JSA lunch while we get started here today. And a quick reminder, this is a round table, round table format. So we wanna hear from you. We wanna hear your voice. We wanna help answer your question. So go ahead and type in any questions you may have for our panelists into that question box. And depending on time, we'll get to as many as possible. And additionally, the last 15 minutes of the hour, we're gonna take our conversation over to LinkedIn for a chat with many of our speakers here today, all of us speakers. So go ahead and go to LinkedIn. We will put the direct link right there in the chat box for you shortly. You can also search on hashtag JSA virtual round tables with an S build and our feed will come up as well. So make sure you also carry over the conversation and post your questions and thoughts for panelists on LinkedIn too. All right, so getting started here, this is JSA's fourth round table in a series of necessary conversations right now on the impact of COVID-19 to both our industry and our target verticals. Next one up, coming in about three weeks from now is COVID-19 and it's impact on educational networks. So that's May 28th, 1 p.m. Eastern with guest moderator and my friend, Mr. Rob Powell of Telecom Rebels. Please check it out, jsa.net. Register and let us know if you have any additional speaker suggestions. This is again a platform for all of us. So we wanna hear from you. All right, let's get started. Two days topic, COVID-19 and it's impact on healthcare networks, very timely. And to underscore the importance of this conversation today, we have over 200 registrants joining us. Thank you community for your continued support of the series. We just announced this topic, you know, three weeks ago and we already have such a great, great number of registrants and our all-star executives within days, dedicating their time for us today. We thank you panelists for joining us and to help us introduce them and to guest moderate, please welcome our own fabulous JSA director, my colleague, a gentleman I learned from every day. He also heads our strategic industry writing team, Paul Skechley. He's one of our industry's top content writers on healthcare networks. We're really excited to have Carl as our moderator today. Carl, thank you and the floor is yours, my friend. Thanks very much, Jamie. And thank you to our viewers for tuning in and to all our panelists for taking the time to join us for a very timely topic, the impact of COVID-19 on healthcare networks. Of course, we know that the healthcare sector is such a vital one for each and every one of us. Throughout this pandemic, healthcare workers have continuously displayed much heroism going into risky environments to take the best care possible for those affected by the novel coronavirus. So I think, you know, we'd all like to open this round table with a collective and heartfelt gratitude for all that they're doing. And, you know, we wish them much luck and help as they continue to fight this virus. And hopefully, you know, one day soon it will be in the rear view mirror. At the same time though, I think we'd all likely agree that our own tech and telecom sector right now is quite vital for the IT side of healthcare and supporting their networks in extremely critical ways. So just before we dive into our discussion, I'd like to start by going around the virtual table we have with us today for very distinguished individuals. So I'd like them to tell us a bit about who they are and their companies and what their companies specialize in. So in a few sentences, Anna Lee, let's start with you. Sure. Thank you. Hello, everyone. I'm Anna Lee Ilg. I'm the CISO at Envolta. Envolta is a national managed service provider. We specialize in co-location, hybrid clouds, managed IT, consulting, and security services. Excellent. Thank you. Eric, how about you? Good afternoon, everyone. Eric Dahl, vice president of business development for strategic venue partners better known as SVP, and we offer wireless infrastructure as a service or the fourth utility that can be made up of DAS, Wi-Fi, public safety systems, IPTV, Fiverr, and CBRS on-go private LTV networks. We manage the entire development process from initial design to system commissioning to monitoring and maintaining a 24, 7, 365 days a year. We bring a complete long-term technology solution, including multiple ongoing system refreshes and upgrades, and we fund 100% of the distributed network system, no carrier needed or requiring and suing certainty for system delivery day one. Along with the venue, we bring all major carriers to the system day one, and we bring back revenue to the venue, if possible, 90% of carrier ransom capital contributions. We look forward to the discussion today. Excellent, Eric. Thank you. Mark, how about you? Hello, everyone, and thanks for having me on the panel. Pleasure to be here. My name is Mark McNeil. I lead the healthcare practice here at Tech Guidance in the Chicago area. We provide consulting services around communication, collaboration, and technology in healthcare to our clients. Our services are actually free. What we try to do is foster connections between our clients and suppliers who offer services that can meet those needs. Amazing, thank you. Ryan, let's hear about you. Great, thank you so much. And Jamie and Carl, thanks for putting this together. This is really fantastic, and thank you for everybody who's joining today. Ryan Barbera, I'm with Data Canopy. I'm the CEO here. Data Canopy is an infrastructure as a service provider and IAS provider. We have 16 locations around the U.S. and several locations in Asia. We like to say that if it's regulated or complicated, we work on it. So we provide everything from simple co-location all the way up into hyperscale workload management and everything in between, which is just a little bit of stuff. So, you know, we really focus very heavily on the healthcare industry as well as in the federal space, which are both converging in general, but today a lot. And I'm really excited about the conversation today. So thank you guys for having me as a guest. I appreciate it. Excellent. Thank you all so much for that wonderful explanation. Okay, well, let's hop right into it. We have to start with a very short and punchy question. So COVID-19, what are the top two challenges healthcare networks are facing as a result of this pandemic? Annalie, tell us what you're seeing out there. Sure. Well, of course, it depends on the level of preparedness. The two that come to mind are really just the available bandwidth, any kind of urgent routing and architecture changes to meet the demands of accessing critical systems from a dispersed workforce. In most cases, capability requirements have changed resulting in maybe possible unplanned equipment replacements and increasing capabilities. Excellent. Excellent answer. Eric, how about you? What are you seeing? Yeah, I think one of the most things I'm hearing from the customers I'm talking with on a daily basis are reliable up-to-date networking infrastructure and new technologies on that network infrastructure. Collaboration tools that are enabling their workforce isn't critical at the site to be remotely engaged as well as clinical application environments that allow to report rapidly changing needs along with that new mobility intent clinical scenarios. And if you've heard many hospitals using iPads bring your own devices and that obviously brings a whole host of you think it'd be a simple solution but there's a very significant impact both from an IT budget setup not to mention the strain on the mobility cellular bandwidth with capacity and network infrastructure as well but it does affect and improve the patient experience. So I'm talking with on a daily basis. Right. Thank you. Mark, what are you what's the sense you're getting out there from the industry? Some similar things. Certainly the supporting the expansion of remote care is probably the top challenge that we hear about. That would include not only the pop-up testing facilities and remote clinics but also telemedicine as well. And obviously all three of those areas are are a prime focus right now and growing very rapidly. In addition to that, so that would play back into what Annaly and Eric were saying about infrastructure and bandwidth so that we can access systems from those remote locations. It's not only the patients who are remote, many of the caregivers are now remote as well. So they're no longer within the fall to the hospital so managing those interactions and making sure that they have the access to critical systems that they require are certainly a top challenge. A close second behind that is, okay, now that we are remote, we've got our networks extended probably further than we ever thought we would. How do we maintain security? I mean, obviously this is an industry that deals with extremely sensitive information. It is highly regulated. How do we protect patient privacy? How do we share accidental sharing of PHI when we need to actually protect that information? So those are the two key areas that we hear from a lot of our clients and how can we help them address those issues which we'll discuss here today. Excellent, absolutely. We're totally going to come back to those wonderful topics. Ryan, as a member of Data Canopy what is your organization seeing from healthcare networks and healthcare providers? Yeah, thank you. So everything that the other panelists have talked about, we certainly see some parts of that, but we see it a little bit differently because of just where we sit in the stack as an infrastructure provider. We actually see a lot of the issues in and around interoperability between disparate systems. Right now there's a huge demand for information share. Some of the panelists talked about the difficulties in that just in a general sense that's always difficult, but now things need to happen in almost near real time that's become more and more difficult. These disparate systems were designed for single providers and so now they're trying to extract data, share data, leverage data in ways that's never been done before and that can prove to be really difficult. So really I think and this is actually something I think everybody's talking about in addition to the security infrastructure in many cases is outdated or just not robust enough to handle what's going on in the current environment and I think that's whether it's telemedicine or again whether that's storage, whether it's compute, whether it's bandwidth, whatever the case might be right now you're hearing just more more and more. I mean that is kind of what we're trying to do at this time. Then you combine that with the regulatory compliances that haven't gone away. So you still have your HIPAA, your HIPAA high tech, all of the other compliances that are around that and protecting the data. It's incredibly complex and then we have to also remember that the point here is to actually help people. So it's the balance of how are we improving these networks, how are we making this data available and at the same time that the healthcare professionals and the patients are being handled well also. So those are the big issues that we're seeing today. Absolutely Ryan and you know I think that's actually a phenomenon that's occurring around the world right now. I think yesterday I saw an article for example in the news that talked about Japanese physicians that were protesting basically their working conditions not so much from a perspective but from a technology perspective. We have seen the stories of young doctors that are still using vaccine machines to attempt to transport vital information to each other and between their patients and they're just saying now is the time we really need to get ahead of this because it's a huge hamper on our efforts. So excellent point. And also what an interesting way to segment into another salient topic right now which is telemedicine. So right now we see a lot of comments about telemedicine as a great way to take care of ongoing or non-critical health issues without having to go to healthcare facilities but there are still challenges around that. So what needs to happen in your opinion what needs to happen to healthcare networks in order to make the widespread use of telemedicine a realistic long term possibility. Annalie, what do you think? Sure. So I think telemedicine is really one of those projects that were in the plan or are being planned for versus using in the immediate. It's kind of one of those road map items where you're like we'd like to utilize telemedicine or a portion of it. When COVID came into play they had a hurry up to make this happen which is amazing in itself but however when we're not really putting the time to plan it creates some of these telemedicine platforms are a bit clunky or not everybody knows how to use and so like with any change the network capabilities should be evaluated you need a robust platform and this platform must be able to connect to all the critical systems to pull and share data really it needs to support a scalable experience that supports streaming so with that said I believe that there needs to be an architecture redesign security measures need to be in place such as I'll just name a few DDoS protection IDPS data loss protection and you know right now one of the challenges too is the attacks have risen so security attacks have risen since the work from home mandate so just a couple of thoughts to think about there. Absolutely Eric from your strategic venue partners perspective what do you think about the telemedicine issue? I think the interesting thing about telemedicine is that it comes back to the initial question we need an updated 5G network infrastructure but it's both in the care settings meaning the hospitals the medical office buildings the ambulatory surgery centers long-term care facilities as well as in the patients homes whether that be in their urban or rural setting where it's you know leaked at best you know I believe that there's going to be a need to accelerate that virtualization of some of the patient provider encounters that we've all become accustomed to and telehealth telemedicine and remote monitoring AI supplementation diagnostic and then technology enables you know healthy at home for example all our variants say we're going to have to see that to come to light with this and CMS and the reimbursement rules reimbursement rules are going to have to be vigorously considered you know they've done it temporarily during the COVID process but I did see a pretty interesting quote this week by the CMS administrator and she said I think the genies out of the bottle on this one I think that's a fair to say that the advent of telehealth has been just completely accelerated and it's taken this crisis to push us to a new frontier but there's absolutely no going back which is great from an infrastructure company standpoint such as SVP we look forward to working with the health systems in order to make them up to date in order to be able to provide that service absolutely Mark you look like you had a nod of agreement there or something to add yeah no I I love Eric's comment and sharing that quote makes sense and certainly COVID-19 has catapulted telemedicine to the forefront it was probably in most health care providers top five initiatives but most of them now are looking at as number one and I think Annaly also said you know the issue that we have is that not everyone is at the same level unfortunately and bringing some of the laggards up to where they need to be is an issue one thing I do want to say is that the other thing that COVID-19 has done is gotten the health care industry through what I think is a major hurdle which is patient acceptance this was not really the fundamental way that people wanted their health care they wanted to go for an office visit for the most part talk to their physician face to face they are now much more accepting of this virtual care or remote situation at least in certain circumstances so that's a major hurdle to get through I mean I think Ryan mentioned it earlier we're talking technology here but this is all about people in the end so if the people don't want the experience and don't accept it you know the technology that we put in place really doesn't matter so that's a huge hurdle that we've gotten through I think and certainly we can take some steps here in our industries to kind of move telemedicine forward and help bolster that acceptance and make it more widespread and I think we've talked about some of those things certainly the scaling of infrastructure and bandwidth so that we all have access to information and communications we can support the collaboration solutions that we need cloud is certainly going to help us in a lot of those areas a lot of the customers that we deal with are running telemedicine operations out of a contact center so in order to scale that quickly you know CCAS solutions are critical collaboration in the cloud solutions are critical even infrastructure in the cloud is now available where it gives healthcare providers the ability who may have not prepared for these things to rapidly scale up infrastructure and capacity in their network to start handling you know telemedicine kinds of situations excellent points too Ryan what are you seeing from data canopy Mark just mentioned scalability cloud infrastructure what are your thoughts yeah I really honestly it's kind of bad to go last because I get to hear everybody else say all the things I was going to say but they're all 100 percent correct Mark is absolutely right in terms of the scalability it's a little bit what we talked about in the first question in terms of how are we scaling these systems to meet the demand I think that everybody's dead on that COVID has taken what was kind of a slow role in terms of how things were happening in telemedicine and basically made it mandatory right I mean if you have a non-essential thing you're going to be talking right now to your doctor most likely by a telemedicine the other thing that Mark said that I do really want to kind of emphasize not just on this question but throughout the entire discussion is that this really healthcare really is about people and I think as technologists it's really important for us to remember that you know my wife and I this week had a call with my son's ENT doctor he had tubes in his ears we were scheduled to have those tubes removed obviously there's no elective stuff or non-essential stuff right now so we had this online thing with him couldn't get his camera to work it was a little bit choppy it was a little bit difficult for us we couldn't see any of the diagrams he was showing about what the ear looked like and at the end I asked him I said you know I know who we are and I know who you are but there was a third box that was on the screen that we didn't know who that person was and it turned out it was just that you know the doctor scribe which if I'd been in the office Mark's point he would have introduced him and we would have understood who I think that in addition to the technology the human education portion of this I mean we're all people who live in technology but I would just imagine what my grandparents would have how they would have handled something like that or how they're going to do that it's not just about you know people who know how to use technology but a telemedicine is really going to be something that's effective in a pandemic or more broadly like we're talking about the human element is the most critical element so the technology has to be scalable but we also have as technologists to be able to help our clients in using that technology in a way that's beneficial for healthcare workers and for patients as well absolutely I mean that is such a such a very astute point and you know I really think it gets at the theme around security which we kind of touched on lightly already in this discussion but we haven't really had a chance to get really down into it but you know when you look at how COVID-19 has affected healthcare networks over the past six to eight weeks you know we really see that a lot of healthcare providers have had to extend their networks as they set up multiple locations including testing facilities and pop-up clinics and you know so we've kind of talked a little bit about the challenges that this poses for their networks from a service delivery and security but you know what what sort of things can they do or should keep in mind you know in order to safeguard their networks and you know solve some of those challenges so Annalie why don't we go around again with you Sure, first I love Ryan's story so Ryan I'm going to reference you so you don't feel like you're the last one on the list here but you know I kind of it really brings it to life because you know I can't imagine what healthcare providers are going to right now and have full respect you know when I think about these situations I think about how we need to make sure that these new facilities or these pop-up locations really feel like they're on site right it can't take five minutes or even three minutes right to pull up a patient record and when I think about that I think about some of the challenges and we've already talked about connectivity capabilities but for the securing wireless the security and capabilities of the IOT devices right that all healthcare providers utilize when I think of the data I think to make sure that we are continuing the encryption method methods used for data transfer and really from a security perspective we're increasing the security footprint and you know given rapid changes like this I always caution some of the reality which is capability and availability are always ahead of security so just make sure that when these changes are happening on the network that we're reviewing configuration changes and that we're ensuring the network is being monitored by security tools Interesting Eric from strategic brand new partners perspective again how are you how do you think healthcare networks can go around about solving their security challenges or obstacles whatever they're facing sure to keep in the personal light I just got married this weekend and my bride now wife is the COO and a CNO of a North Carolina healthcare system and I live with that healthcare worker coming in the door every day after a very stressful and crazy day that she describes to me when I look at her calendar when she leaves in the morning sometimes she doesn't come home they have a command into the command center that they have to staff 24 hours a day and you want to talk about security and healthcare worker burnout I think the scary thing about it all is that 25% of all data breaches that are happening now are in the healthcare environment so a quarter of those other staggering statistic is it's 25 million patient records in 2019 were breached and in fact 53% of those originated within the establishment itself so it's something that from an infrastructure provider such as SVP we want to put in the most secure the most highly technologically savvy network and we go with private LTE and or carrier grade signals we can't put in Wi-Fi but as we all know Wi-Fi has it's data issues so we prefer the private LTE and or the carrier signal the LTE signal and therefore to secure the networks. Interesting thank you Mark when you're advising your clients and when your firm does that what sort of advice do you give them and interested in your thoughts here so the first thing that we have to realize and face facts is that the person on the other end the healthcare IT person they are really comfortable within the four walls of the hospital okay they deal in an environment with highly sensitive information in a highly regulated industry so when we start going outside of the firewall with these remote locations there's a lot of sensitivity there so heard what the other panelists have talked about we are facing similar kinds of things and just to tell you one horror story from a major healthcare provider that came to us asking for advice when they started doing their pop-up clinics people were asking them their caregivers were asking you so how do we access networks how do we get back to our apps and how do we pull up patient records and everything like that somebody actually said to them well you're in a parking lot in a shopping center you know there must be a Starbucks there why don't you just think into their public life and do it that way no word of a lie actually somebody said that so when you when you're thinking about that and I know everyone on the panel here has a look of horror on their faces but it actually does happen because people were forced into doing this so quickly that they could not back up things the proper security so now when we hear about those horror stories we check on that immediately like let's make sure how you're connecting into your networks and your applications you certainly those kinds of things open up all kinds of potential fishing expeditions and other kinds of security things that you really don't want to face and deal with so similar to what Eric is saying we are we are coaching people more into 5G mobility security there are some people that have come to us interested in Ymax so we're looking at a lot of those different kinds of solutions but certainly trying to cook people away from the quick six of you know logging into the public Wi-Fi at Starbucks that's certainly not the way to go Wow what a story that is Ryan you mentioned a while back that you your firm does a lot of work to around HIPAA and the like what are your thoughts then on on this topic of security yeah I think that one of the last things Mark said there was this isn't fast and the problem is that we have an immediate demand and need for expanded networks expanded resources today and a lot of these are just don't have the human capital or intelligence not not because they're done but because literally it's just not something that they've looked at as Mark was saying they've been highly concerned about the four walls of their their organization so what the conversations that we're having with people are you know speed kills be quick but don't rush we have to take a look at all these things I think Eric was speaking to the idea of you know multiple devices leveraging wireless and only was speaking to the idea of assist so these are not all mutually exclusive silos all of this in our mind comes together and if you don't have somebody who's focused on that or understands it you're going to make mistakes most security breaches don't come from the network you know statistically about 20% of breaches come from external 80% of breaches come from internal problems that we're having somebody going to Starbucks and uploading patient files or something like that so you know if you're if you're rushing and you're trying to just get something out there to check a box you are invariably going to make a mistake and it can be very costly you can expose people data you can cause access to systems you don't want people to have so unfortunately it's not an easy answer I don't think that a lot of things are and COVID is pushing a lot of organizations to try to get things done as quickly as they can we always caution you have to just go at the pace that you can go at also and this is just the reality of it most of this stuff is not super cheap I mean you have to be willing to spend the dollars to secure the infrastructure the way it needs to be properly secured nobody wants to be the lab or testing facility that accidentally had all of the tests for 10,000 patients exposed to the internet right so unfortunately this was all the questions that you were asking for me was the most dangerous in terms of kind of the bad news scenario here is that security is really tough in normal circumstances and when you're trying to go really fast and really hard it's almost impossible and so as people are expanding these networks it's going to be incumbents to find really great partners and vendors that can help you do those evaluations and make the right decisions in terms of how to secure your network properly at every single level including again at the human level that's where most of the breakdowns will happen right Ryan and you know I think that really leads us into the question of the role of data center providers then and all of this because ever since the economic effects the rise in remote work the surge in bandwidth demands came about due to obviously the COVID-19 pandemic I think we've seen that data center providers play a very strong role in supporting normal operations keeping businesses up and running and other crucial mission critical aspects but now you know obviously you know there is an argument that COVID-19 has accelerated the use of various e-help applications you know and we see now hospitals especially are generally vast amounts of extremely sensitive data that gets shared internally you know between staff a couple of patients and then we have the whole mobile IoT devices smart beds, tablets, sensors so you know in your opinion Ryan what is the role here for data center providers in supporting healthcare providers through COVID-19 but not just through COVID-19 also beyond is this trend here to stay and if so data center providers really carve themselves out a supportive role for this yeah I know it's a great question I just want to start by saying that data center providers are by far the most important of anything we've talked about but you know it's a great question and I think that data centers are somewhat ubiquitous now we've always data centers have been around since the beginning right so we just don't think a lot about them because we think of them as you know these weird warehouses where weird people like me scurry around and program things and the reality is that data centers are the backbone of everything that's going on now I mean we are talking about you know I always like when people talk about wireless because there really is no such thing as wireless it's just how your wireless device works that infrastructure terminates at a couple of key points around the country and around the world those are data centers how you're accessing we've talked about CMS on this call this is public knowledge so I can talk about it but data canopy is one of the host partners for CMS if you're involved with Medicare today you're touching a data center somewhere to get that information if you're talking to Amazon gov cloud if you're talking to it doesn't matter the data centers that today live as that hub and as these systems scale up the data center will go from being important to critical because really data centers are the only thing in the market in my mind that has the capacity to scale as quickly as is necessary whether that's from a standpoint of bandwidth capacity whether that's from a standpoint of real estate, location whatever that might be the idea that you could replicate what's being built in places like Ashburn, Virginia or Dallas or Shanghai or Frankfurt you know these are hops that millions and millions and millions of people on a daily basis are reaching and that lends themselves to being able to to help with this problem so as we start to see more IoT you know the BYOD type of stuff as we start to do more security it's going to make data centers absolutely more critical but to Mark's earlier point it is shifting away from the traditional environments that we've seen and more into how are we leveraging cloud infrastructure and doing that in a way that allows us to scale effectively so in my mind and I am very biased I would like to say that but in my mind data centers are absolutely critical they were important before they're critical now and to the point that you are making all of our clients we're seeing that expansion today in the healthcare space we're having conversations with all of them about how to do that effectively right right so I can definitely tell the passion in that answer I'm actually interested I think for our audience too to hear Eric's take on that because Eric I think you know your firm does a lot in terms of the whole wireless arena so what is your response then to Ryan yeah you know I couldn't agree more with Ryan that you know wireless devices do connect to a wired world and I look at it as you know how will 5G affect healthcare that's how I look at it you know your top six to start telehealth, telemedicine, remote patient monitoring, augmented in virtual reality, data analytics decentralization of the healthcare modeling and moving that care closer to the patient we're seeing that already happen and I think that's you know we talked about how that's been accelerated with the COVID-19 and I think you know large file transfers you know being between the OR and X-ray and what have you you know how does healthcare prepare for 5G I think you got to look for opportunities in your organization for enhancing patient care and improving operations that would benefit from the infrastructure you got to identify key players and departments that would participate in the initial project and how they would collaborate to provide efficiencies and integration and then find a partner who can lead the way to 5G with no capex outlight but only have a monthly first model like strategic body partners or SVP and we bring a complete long-term solution including multiple ongoing system refreshes and upgrades so that's how I look at it from a how are we going to bring 5G and how are we going to move healthcare into the next century basically. Interesting yes thank you so much for that all right so to our panel this is then one some summary question basically two so to sum up in one or two sentences what lessons will the healthcare industry specifically its technology administrators take from this COVID crisis that will help them prepare better for the future so let's just go around the table Annalie what do you think? Sure so you know having gone through many DR scenarios over the last I don't know 14-15 years it kind of goes back to I don't think anybody was really fully ready for this kind of impact when I say this kind of impact the duration of impact the financial impact a crisis like this has impacted the financial considerations of the healthcare industry right now and I think one it's very important to really think about the solutioning you know also another thing is I hope to see more funding more investment on the technology side more openness to consider new technologies Eric brought up a lot of great ideas around 5G right and I think that's really important to start looking at again new technologies and solutions for future crisis like this. Excellent Mark what do you think? So yeah just to summarize I mean certainly remote care is here to stay obviously COVID-19 has really catapulted that as we've all said throughout this entire discussion but one thing I want to focus on that I'm hearing from some healthcare providers and also things that we're trying to generate here at tech guidance is I'm really predicting the rise of analytics and specifically communications analytics as this trend to remote care continues on and COVID-19 obviously gave it a huge push as this continues moving forward and more and more healthcare interactions become virtual as opposed to being in the office they're all leveraging some kind of communications platform a collaboration tool a wireless they're texting their chat whatever it may be those platforms are generating valuable data that healthcare providers are starting to use and I think some of the providers on the leading edge are really taking advantage of these communications analytics and looking at things like you know how long are these interactions lasting how many contacts are we making to a particular patient before we have a positive outcome etc and some of the really sophisticated ones are really trying to develop from this data you know what are the optimal contact kinds of strategies that we have for individual patient groups you know when you look at you know a post-surgical outpatients you know there's a whole bunch of contact that's going around you know the wound I mean are you in pain is there redness around the wound are you taking your prescription have you scheduled your follow-up appointment etc etc and some of the as I said some of the really sophisticated providers are leveraging telemedicine now and the data that they can extract from that to improve patient outcomes to reduce readmission rates and to come basically back to offering better healthcare virtually because of all this extra data that they now have recorded conversations where they're doing you know word spotting to figure out what are the key topics and questions that patients are asking how do we better prepare our caregivers to address those questions etc so it's giving them a lot of ammunition to kind of offer better healthcare in general thank you mark quick 30 seconds from Ryan and then Eric what do you what's your final thoughts I think that somebody touched on it earlier I like to think of this as a way for people to break out of the four walls of their office and I think that healthcare has historically seen itself as a silo all the way from the the practice type to the doctor's office and north from there I think what this is teaching us is that by leveraging IoT by leveraging big data by leveraging analytics we can do things in that we could never do before whether that's contact tracing whether that's telemedicine whatever it might be that's coming out of this for me the one silver lining of all of this is that I think it really has catapulted the idea that technology can help to make people's lives better in health and we talk a lot about that but it's been slow in adoption and I think that this is going to force from the government down to the individual doctor to take a look at how we're using technology to make people's lives better and that's my hope for this and I think we're starting to see that and I hope it's not a blip but rather a trend and that's really what I would love to see come from this excellent thank you Ryan Eric last comment I think the pandemic has resulted in really a shift in IT strategy better prioritization and focus on mission critical projects only and the need to accelerate 5G mobility network infrastructure and telehealth remote patient interactions are really at the top of their list and there's cost improvements, hybrid outsourcing more managed services and a really a long term focus on their networks and how they interact with the patient and their operational side of the business is key excellent thank you so much and Carl I'll take thank you thank you so much guys and we have been watching the question box explode I want to also thank Alan Katz Hassan Alass some of our other viewers with had some great questions coming in our panelists have done a great job of just naturally answering a lot of them talking about workers and technology like AI and et cetera and I think you guys really did a good job of responding and cognizant of time I did just want to from my heart to yours thank everyone today for joining us crazy times again we appreciate you guys arguing and having these critical conversations thank you panelists for your insights on COVID-19 impact and healthcare networks again Annalie Ill CISO of Involta Eric Dahl Vice President of Business Development SPT Mark McNeil he's the lead of the healthcare practice over at Tech Guidance and Ryan Barbera CEO of Data Canopy and a big thank you to our guest moderator my colleague my friend Paul Skechling director here at JSA for keeping us on point today and a quick reminder this is not the end of our conversation we will be hopping over to LinkedIn the link is right there in the chat box and I'll send it to our panelists by email to in a minute but absolutely click on that link and join us for a continuation of this Q&A also the remaining part of the hour over on LinkedIn and viewers if you're one of the very first 100 registrants hope you enjoyed your lunch by heading visit us at JSA.net to register for upcoming JSA virtual roundtables including our next series we're talking COVID-19 May 28 and its impact on educational networks so moving right along with our topics on how COVID-19 is impacting our industry in current protocols so that is the wrap look out for the playback of today's roundtable coming soon to JSA TV and JSA Podcast on YouTube iTunes, iHeart, Spotify and more everywhere you're looking will be there meantime see you over on LinkedIn happy networking and stay safe my friends