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Building (and sustaining) a Customer-Centric Culture

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Premiered Sep 30, 2019

Customer-Centric Culture: Building (and sustaining) a Customer-Centric Culture

A CX Day 2019 Fresh Thinking Panel, produced by The Customer Experience Professionals Association (CXPA)

Panelists:
Annette Franz, CCXP, CEO/Founder, CX Journey Inc.

Jeannie Walters, CCXP, CEO/Founder, Experience Investigators by 360Connext

Nienke Bloem, CCXP, Founder, CX by Nienke Bloem

Scott Draeger, CCXP, VP of Customer Transformation, Quadient




Moderated by: Liliana Petrova, CCXP, CEO/Founder, The Petrova Experience

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