 Welcome on behalf of the iSchool student services team. I'm Sheila Gurtu, iSchool's student outreach specialist and I support the iSchool associate director who coordinates graduate advising and I help develop and offer student success resources for the San Jose State University School of Information. I also coordinate our certificate programs and the iSchool open classes program. A big part of my day involves answering questions from both prospective students and current students. Students and prospective students can reach out to our student services team through a variety of service points such as our daily live chat service on our website via our help desk online through email or via our help forum on the iSchool advising and administration portal in Canvas. Our student services team takes care of all student records inquiries communications and reminders throughout the student services life cycle from admission through graduation. Our mission is to provide both electronic and personalized support through custom curated e-advising tools, referrals to faculty experts and guidance on a range of issues from procedural to course planning. We're here to facilitate and support student growth as students meet these milestones toward their career goals. Our services foster belonging and engagement such as our new student checklist and graduation planning checklist, new student registration tips webinar, lunch and learn, MLIS pathway workshops with faculty advisors, our YouTube recordings, online tutorials and our e-advising toolkit which feature helpful tools such as course rotations, a unit planning tool, a downloadable MLIS planning workbook and searchable FAQs among others. Students can sign up for individual personalized advising sessions offered over Zoom on administrative topics such as understanding SJSU policies, academic standing, coaching on how to use the e-advising tools to choose their electives, planning steps for an internship, referral to campus wellness and accessibility resources and receiving a grad check prior to submitting their degree candidacy plan. One of my favorite outreach events is our alumni and student community impact poster sessions which we have held in conjunction with our iSchool networking receptions at professional conferences. It's been fantastic to observe our students and alumni sharing the spotlight at these events and some have written to me later to let me know how this opportunity has helped them to network and present for the first time at a conference. It's really helped build their confidence in the profession and in some cases led to some exciting professional opportunities. To be successful in the program, we always recommend students stay open and reach out and stay connected with their instructors and support providers if ever they are experiencing an unexpected bump in the road. Take early advantage of all the resources we have to offer from our career development consultant to online tutoring, to scholarships, assistantships and student group leadership opportunities. Stay open to exploring classes, technologies and topics that stretch you toward new possibilities. Hi, I'm Alfredo Alcantar and I'm the iSchool's Learning Management System Services Coordinator and I'm proud to be part of an incredible team of five full-time skilled technology professionals who are dedicated to helping iSchool students succeed by providing personalized assistance and expertise when needed seven days a week. Whether it's creating a customized online tutorial to help students navigate Canvas, meeting one-on-one in Zoom to troubleshoot their technical issues, or simply hopping on a phone called to assist with troubleshooting, our philosophy is high tech, high touch. Set yourself up for success from the start by investing in the right technology. Before enrolling in an online course, make sure that you understand all of the technical requirements, including any required software or hardware. I live for that ah-ha moment when a student understands a new concept or sees how technology applies directly to their lives. When you're feeling frustrated or unmotivated, remember why you chose to start online learning in the first place. And remember to enjoy the journey and to take time to celebrate your accomplishments along the way. Please do not hesitate to reach out to me if you have any questions. I hope to have the opportunity to work with you. Hello, my name is Bethany Winslow and I'm the Director of Online Learning at the School of Information at San Jose State University. My role at the iSchool is somewhat behind the scenes, but I do work closely with other colleagues and our faculty to make sure our students are well prepared to get the most out of their time here and to really become part of the iSchool community. I work with new faculty to help them get acclimated to teaching here, but I'm also the course coordinator for the first course all new incoming students take in their first semester. The online learning tools and strategies for success course covers everything you need to know to get started out on the right foot here. I also recruit and train the peer mentors who take on a teaching assistant role in that course. Peer mentors are some of our very best students about to graduate and they're an incredible resource for our new students. Being an online student can be uniquely challenging, but it offers tremendous opportunities as well. I know of what I speak because I'm a lot like many of our students here and that's what makes me so passionate about what I do. I went back to graduate school later in life. I completed a master's degree in education that was specific to online teaching and learning and my program was 100% online and I was also working full time as an instructional designer in the higher education field and all the programs and courses I worked on were also 100% online. So I've seen things from a lot of different angles but as Oprah says, here's what I know for sure. As with all things in life, you get out of it what you put into it. So being truly mindful is critical. I would encourage you to be particularly attentive to where you invest your time and energy. One of the best places to invest those things is in improving yourself and another place is in cultivating deeply authentic relationships with others, both personal and professional. Whatever path you choose for yourself, I wish you all the best.