 Okay, I'm my name's Jodi Kant. I'm currently the chief executive of Landgate from Western Australia And I'm absolutely delighted to be here today to share our journey which we're incredibly proud of as an organization So Landgate is a commercial statutory authority and what that means is we have a commercial board But we have one shareholder and that's our minister. It's an interesting balancing act To get both your your commercial board and your minister happy But so far we've managed to do that and we provide secure land titling services to underpin a property register and property rights Which is very important for the economy Valuation for taxation purposes and also spatial and open data for government So just to give you an idea of the size of us We're the biggest legal jurisdiction in the world. So we claim we're bigger than Texas This map shows that our claims are claims are correct We're also one of the oldest land masses in the world and our indigenous people the Aboriginal people Go back have 50,000 years of claims on our land So our connection to land in WA is very deep and very ancient And very important So today while we're a business that looks ahead with contemporary ideas Looking to continually reform and reinvent who we are We also have a very Deep deep connection to our land So our heritage stretches back to the beginning of the Swan River colony. That's 1829 in 1829 The first survey general Septimus John Septimus Rowe Chartered much of our coastline and at the time he was a real innovator himself He was a naval man who bought naval survey techniques to the land and At the time people thought he was a Bit crazy Perhaps we've kept the crazy going But we we regularly claim that exploration is in our DNA. We were founded by the explorers of the state It's a very big state And for us the the guardianship and the property ownership and conduct Being custodians of our like location data is hugely important So we're not your average public sector agency as explorers We we approach things with no boundaries We we say our motto is we know no bounds and we're working on on living that out It's been really important for us to look at our rapidly evolving sector and embrace digital disruption So 200 years after Rowe What happened 2007 in in our world two things happen. The first is the iphone Where everybody became a property expert and a data expert And and information was at fingertips and it was no longer You know paper was no longer going to be the the way of the world for landgate We were also formed. So prior to that we'd been a couple of separate Government departments. We were formed into a commercial statutory authority Which allowed us to do things a bit differently and and while we had much of the restriction of government We also had an ability to own shares and companies start our own companies and really take control of our own destiny Including keeping the funds that we made or a percentage of them while we give a percentage back to government We can also keep funds that we make So we we really knew that for us to take on the challenges that would be ahead We we needed our dna our explorers dna, but we also needed to change how we did business We needed to keep our customer focus as an agency But we also need to take on the digital digital economy So digital disruption our our choice was we we felt was to disrupt or be disrupted And given that choice, it's a pretty easy one to make We saw things happening around the world That was going to change everything about our industry and that started as soon as mobile technology came along So to maximize the value of our asset, we had to reinvent the way we worked Both our technology our engagement with our customers And our relationship with our shareholder We knew uh, we were sitting on a valuable asset and we knew it wouldn't be long before other people Recognize the value of the asset and came knocking on the door with a big check So where did we start our transformation absolutely started with our own people It it has to I I can't Overstate the importance enough of having your own people on board We're a values driven organization. We take our values very seriously We all of our projects Include reference to our values Which are there? At landgate we make the decision based on creating value and being true to our values. So It's it's been a really interesting journey and we start with our customers at the heart of everything we do So what's our digital transformation look like? Our strategy and reform agenda had to be developed in parallel because you have to keep providing the business that you're there to do We could see that there are new opportunities in the sector We knew the power and the value of the data that we collected We had a strong commercial Sensibility and that spot was both at the corporate executive level And at the board level so our corporate executive was deliberately made up of people with commercial experience And government experience to give the balance going forwards Our focus shifted to changes in thinking in technology And as I said our customer journey So we've driven a really strong bold cultural change program through our organization and we've got a smaller But more empowered workforce. We're flexible more agile We've gone in the time that I've been at landgate from about approximately 1200 people to about 550 these days We've done all of that so far voluntarily For every person that's exited our organization It's you know hundreds of hundreds of hours of Talking and support and retraining if required. We've also bought in new skills We've downsized and funded that ourselves so at the same time our customer service rate ratings have gone up So why did we think we had to change? This is a model of the electronic marketplace It's a reference model. We use based on work by two gentlemen Schmitt and Lindemann I think they won a Nobel Prize in the late 90s for it And this is a view of electronic markets and in Australia when E convincing was introduced After many years of not going anywhere in 2012 2013 E convincing was introduced and what we recognize that when you look at the property market It was just right for disruption So our own area of land registry is over here on the right hand side But everywhere we look things were happening differently on the left hand side You had things like auction.com and and Zillow Down in the financial area. You've got peer-to-peer lending and blockchain So in the middle, which is where where it says the box that says pexa. I'm not sure if you can see it That was that that's our electronic Convancing company that that That looks at electronic lodgemen across Australia. So from from land guys perspective We knew that we had to update our registration systems to work in this new environment We did a global search. We have an it our it policy says buy up the shelf first We did a global search and couldn't find a product that we thought suited our needs But what we did find was a market for just that product if we could develop it so With our it provider in partnership We did a proof of concept funded by our innovation program And we ended up with a the world's first cloud-based Multitenant to the land registry and what that means is the the land registry we've developed We can use not only to do our own work, but we can provide land registry as a service for the first first time to other users um, so it's very exciting for us and What it means for our customers is that the land title transactions that used to take days now take seconds Are fully automated basic land transaction is down to 23 seconds untouched by human hand, which is pretty phenomenal Um, and and why so our prediction of of the big checks coming in and and land registries Putting themselves up for sale or maybe not themselves But their ministers certainly putting them for sales things were happening in Australia that we're changing So in the time since we've been looking at this the new south wales government has come to the market for a Provider We have south australia in the market for a provider and victoria have just announced a scoping study To look at what they might do with their land registries So we would argue what we predicted would happen and the dominos are falling So what was our response? As a commercial statutory authority we can form companies we spun off a Company called adbara. Adbara is 78 percent owned by landgate and 22 percent owned by adecco Which is the multinational parent company of our it partner as along this subsidiary company is Is able to work outside of the restrictions on a Placed on a government agency like landgate, but obviously with 78 percent. We have a controlling interest Landgate then licensed the ip that we developed around our land registry to adbara to commercialize So adbara is now the it service provider for landgate To coin a phrase we eat our own dog food So we developed a system and we were the first customer for adbara adbara has just been successful as part of the concession in new south wales and is the technology Consultant on the consortium that was successful against strong international competition For the work in new south wales. So for a little company from western Australia That's pretty exciting for us and we're hoping that that's our second customer of many more The consortium that that consortium sort of gets the keys to the new south wales office in probably around july this year So that's going to be a really exciting journey for us to be on and we're obviously looking now at What the other states are doing and what other torrent jurisdictions around the world of which there's Approximately 40 all of them who we know through the search. We did earlier need a new system So if you need a new system come and talk to me And adbara really exemplifies what landgates about and our value of innovate and achieve so It was originally an idea put through our innovation program by a staff member Spur on the other hand is our location in innovation hub and spur is all about tomorrow. So while we're trying to do things as The best of breed in the world today. We're absolutely looking at tomorrow We formed spur a year ago to really help grow our own economy To provide government data to startups so that they could build businesses on the back of it um And to chelt continually challenge ourselves about how we do things So spur is about using our knowledge experience connections and know how to help others create businesses And by that I mean if you know if you try and find a place in government If you have a good startup idea and you try and find a government department and the data that will help you do it You know, you can be on an endless cycle of phone calls But because we've worked in this space for so long we can have one conversation And really help a startup get off the ground. So in our first year We've got 847 open data sets available from other government agencies for every one of those data sets That's probably about 10 15 20 conversations with them to try and convince them that they should make their data available We've had four startups four new businesses launched. We've funded Uh nine grants. We had our first round of grants. We had 47 applicants funded four of them And it really is for us about creating that extra value for government Um We've also last year we've been running a formal innovation program the first in government in uh in australia Since 2008 last year. We were named at number 22 in australia's most innovative companies list So that's across all private public and not-for-profit. We're incredibly proud of this number. We're a very small agency You know with with quite from the outside. What can look like a fairly monday and brief the only public agency that beat us was The csiro, which is australia's big scientific research very well funded To give you an idea. They're the guys that invented wi-fi So i'm actually totally happy to be number 22 just behind the wi-fi inventors And for this this is hugely important for our staff and and for the recognition that That all of us should have because it takes all of us to innovate and we've We've absolutely encouraged our staff. We allow our staff five percent of their time to work on an innovation of any kind Doesn't have to be business related Um, and it's um, it's really paying off for us So of course back to our customers and community We've been relentless about our focus on value creating value for our our masters We've generated 52 million dollars worth of savings In it just in the next five years We've gone from 900 over 900 to under 600 staff. We've delivered 104 million dollars in profit back to government in 10 years um We're also shareholders in pexa the electronic conveyance in company our shareholding has approximately doubled We invested about 35 million dollars. It's now conservatively valued at about 70 million dollars and adbara You know is just beginning and we really pitch ourselves as A value adder and a value creator for government and it's hugely important to us because this allows us to Write our own destiny and not wait for people to come and tell us what to do what to do I'd have to say that while We saw the opportunity and saw what was coming and and have responded to it No one has ever told us we need to do these things However, now that we're doing them everyone's saying what a good idea it was that we did so I should also add that these numbers were right through the middle of the global financial crisis. So I'm pretty successful and obviously with the decision out of new south wales, you know We hope the world's at bar as oyster So dollars one are one thing satisfied customers are another so these are our stats our customer stats, which we're very proud of um, our turnaround times are down significantly our backlogs are down significantly and our customer sat um is Increasing and remains very high. So We've become more efficient more focused on delivering what our customers actually want And more technically capable to meet their expectations So the future for us, um, we believe this is just the beginning We've been sharing our knowledge and internationally for over 25 years We've worked both in country and we we host a lot of fellowships um If you have a group of people in your country that would like to come and spend some time in in western australia, please come and talk to me We've worked with countries as diverse as vietnam, fiji, indonesia, china, butan, napal, africa So and that's across all of the things around Registering and securing property rights for economic development So if I can leave you with uh, I guess three takeaways on our journey Your people and your customers must be at the heart of everything you do You cannot do any of these changes with technology alone You can't communicate enough you need to communicate and communicate and communicate and when you think you've done enough Communicating you probably need to start communicating It is it is hugely important. Um, and the other thing is you need to be resilient You need to be prepared to fail Um, and as we're discovering you also need to be prepared to succeed. Thanks very much