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ITIL 2011 Update: Service Design

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Published on Sep 28, 2011

Order your copy here: http://www.itgovernance.co.uk/product...
ITIL 2011: Ian Clayton (author of USMBOK) gives his honest opinion on the ITIL 2011 Service Design publication, letting you know the significant changes, gaps and important enhancements in the latest update.

Order your copy here: http://www.itgovernance.co.uk/product...

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