 Hi, I'm Mitch Mitchell. So I'm gonna start off by showing you my phone. This is my phone. I have a Samsung Galaxy 5 The story actually starts about 9 30 this morning when I decided I needed to go get a haircut My hair grows really fast and in some videos you see my hair, you know, it's a little more voluminous than it is now and This is an odd thing to say, but it's the truth Most white people don't notice when your hair is bad if you're a black person I notice it because now that I'm 56 and I am 56 I get gaps in my hair now I'm also over six feet tall So, you know people who are shorter or my height can't really see it all that much But I have gaps in the hair and the white hair goes wherever it wants to go It doesn't pay attention to anything. I have tried to put different types of oil on it I've tried Vaseline type stuff or whatever and it just laughs at me So basically I have to keep it relatively short in order to do anything with it or at least to feel normal So this morning I decided to go get a haircut So I'd go to the same place I go all the time which is called Collins barbershop down in the city of Syracuse and I get in I get my hair cut feeling pretty good. The guy goes to show me the mirror I can't ever tell what it looks like by those little mirrors. I'm sorry. I just I can't see it Doesn't matter. I have to take my glasses off pull it close, but then I can't see anything anyway So I go to the car and I go to take a picture of my hair cut So that I can send it to my wife and you know when you're taking a picture of yourself you use this side but I turn on the phone and I turn on the camera and it's facing the other direction and It's all hazy and it looks all bad And I said what what's that about and I put my hand in front of it and it won't focus and the haze won't go away So I'm thinking oh, I got a clean the you know clean the part So I get my little rag out I go to clean and it's broken the cover is broken So well when did that happen now? I know that I dropped it yesterday, but I was in the house I dropped it on the rug. I don't think that's it But you know it was broke. That's the best I knew So I said to myself self Let's not go all the way back home. Let's swing over to the mall now We have I think it's either the second or third largest mall in the nation. It's called destiny USA and They have this gigantic Verizon store in there. They closed a small location decided to open up a really big one I'm with Verizon. So I said, you know what? I'm gonna go over there and see what it would take for me to get this fixed So I go into the mall and I walk to the place and this guy comes over to help me and I tell him my phone number And he goes and looks it up and he comes back out and he says well I got to tell you the truth for us to do something with it You're gonna initially have to pay a $150 copay. I'm like What and my mind is thinking copay isn't that health care? But because I'm a health care finance consultant. No, I had to pay a hundred and fifty dollars Just before they even did anything else. I'm thinking my goodness I only paid a penny for the phone You know one of those deals if you saw my very first video a long time ago. You'll have heard that story So I'm thinking oh my god. This is gonna cost a lot of money, but he then says, you know, if it's me I'm taking my phone to one of the kiosks here in the mall Because the kiosks fix phones they fix pads they fix laptops They do all sorts of things and it'll cost you way less than it's gonna cost us I said really? He says yeah, you can probably get something done for you know, maybe 25 to $50. I'm thinking whoa Major deal. So I go to a kiosk. I go to the first kiosk. The guy says geez I you know what I don't have that but I'll clear away this glass and at least you should be able to use it for a bit That's okay fine. So he says it's gonna take about 20 minutes. I said, I'll go to the food court get something to eat So I go to the food court now. Here's the thing about today's malls. There's no cameras anywhere There's just no cameras and here's a new thing about today's world So I get my bourbon chicken at Cajun cafe. I sit down and now I'm realizing I didn't get nothing to do because We've gotten used to taking our phones. I have flip board so I can read the news I have CNN on here. I have Twitter. I have all these things that I can do I have a whole bunch of electronic books on the phone. So I didn't know what to do So I basically said okay I'm going to just eat my food and look around here to food court and when I'm done eating this I will take a brief walk on the second floor and I'll go back over cuz just cuz he said it's gonna take 20-30 minutes doesn't necessarily mean it will So I eat my bourbon chicken while watching these couple of little kids running around and I think okay That's kind of cute. I do that. I put my stuff in the garbage I do my little short walk. I end up back over there and the guy says up. I've cleared away all this glass So I look at the thing and I put my hand over it and it won't focus I said well geez I seem like I still have an issue here, but you did what you did, you know He said yep ten dollars Okay, so I pay this guy ten dollars for at least clean off the glass that means I'm not gonna cut myself So I'm thinking well, you know what there's other kiosks in here As a matter of fact, there's one that my wife and I always go to to buy the cases that you put the phones in So I said let me walk over there And I go over there and I see the guy and I said hey, you know this thing broke on my phone He looks at it says oh we have that. Oh really? He says yeah, but you have to go downstairs to the main Place because that's what they do down there up here I do some minor things with down there is where they take care of things like this So I take the escalator down and I get the guy behind there and I'm just gonna say this right now I Got I got some Arabs I got Muslims and you know what I don't care because I don't have a problem with Muslims I'm just I had no problem with anybody. I have problem with terrorists, but I'm not the guy saying all Muslim terrorists I'm just letting you know that up front So the guy looks at the phone. He says oh, yes, I can replace that that'd be 35 dollars And it's gonna take about a half hour. I'm thinking wow, I still got a great deal here You know Verizon starting in a hundred and fifty dollars and then going up this guy 35 Wonderful, I said I don't really know what to do, but I'll take a Walmart wall a mall walk So I take a walk around the mall now I do this occasionally because you know, I live in central New York. It gets cold This is the type of season where it gets cold now It was probably getting close to 50, which is amazing for December in the Syracuse area But it was a little you know, it was just off. I went in the mood. So I walked them all So I walked them all and then I decided you know what? I'm gonna go down to cold stone creamer and get some ice cream So I buy some ice cream and I'm just not in the mood to eat it So after a few spoonfuls, I throw it away. So there's a waste of six bucks, but that's okay You know what? I'm getting my phone fixed. So I head back over to where this guy is and my phone Is all still in pieces laid out and the guy says to me. Oh jeez. I was hoping you'd come back earlier I'm thinking you said go away half hour. I remember there's no clocks anywhere in the mall So he said the problem turns out that it's not just that but it damaged the little thing on the inside Which if you look at this, you can't you don't know that there's another little thing in there But there is he says it damaged that we've got to replace that to get the whole thing working I said, okay Well, how much is that he says well now the total will be $85 plus tax Now of course you hear $85 you're like dang, but I'm still thinking hey wait You know what that's still almost half what that hundred and fifty was gonna start at Verizon So I said, okay, go ahead and do it. I said, how long is that gonna take he says an hour now? I'm like, what am I supposed to do? I spent 20 minutes already eating or doing whatever I spent 30 minutes walking them all What am I gonna do for an hour in the mall? I could get in my car and go back home But why do that? I could have gone to the library I could have left but the mall is now gonna start getting crowded It's gonna be hard to find a place to park when I get back So the other guy who's there says well, there's no bookstores in here. You can always go catch a movie So I look down and I said well, I guess I can always go catch a movie as said, you know What time is it about right now? It's about 10 after 12 So I go upstairs to the movie in destiny. It's on the third floor. So I go up to the third floor And we have an I max theater. So when it's my turn, I go to the guy. I said, okay What can I go see in the I max theater? And he says well, we've got I Can't remember what the other movie was but he says we got Creed. I said I will watch Creed So he gives me a ticket to go see the movie Creed And I go in there and it's still a couple of previews. I'm thinking, okay, this is kind of cool at least I didn't miss to be getting in the movie and Although I really didn't have much interest in going to see Creed. I Really enjoyed this movie. So right now we're gonna go into movie review mode just really quickly and this is the same guy who I guess was in the latest Fantastic Four movie and He was in something else that I don't remember What it was, but he was very good in it. He was really muscular, which I didn't expect based on other things I've seen him in Sylvester Stallone as Rocky as an older Rocky My goodness has this guy gotten motivational or what you just got to love this guy I don't know who the young lady was but she was absolutely stunning Felicia Rashad was in the movie. She plays the See she plays Apollo Creed's wife Who was cheated on by Apollo Creed who had this son by another woman? And she decides after finding out about the kid and seeing that he's led this really tough life to Take him into her home So in essence, he's a street kid who becomes a rich kid who becomes a privileged kid But always still wants to fight because he's a fighter And this is basically the premise of the movie He's fought a lot of illegal fights so to speak in Tijuana He now gets to fight this other guy and makes a bunch of money knocking out the number two contender and Some guy in England Who's the manager of the champ wants him to fight the champ under the name Creed and this basically? Reverts Creed the movie back to the original movie because it was the exact same thing Where this guy thinks he can make money off of Creed based on the name and his fighter Just get ready to go to jail and so he picks up basically an unknown Even though he's got this family name and of course the original movie was the same thing where Apollo Creed picked this unknown club fighter in Philadelphia as a guy to give him a shout at the championship and You know what by now it's two weeks that the movie's been out So by now we all know he loses he loses a split decision, but this movie is so much more than that There are a whole lot of emotions in this movie It's wonderful. It's just a very good movie. It's not gonna be up for any awards It's it's just not gonna happen after the original Rocky. None of those movies are up for an award But if there were some Sylvester Stallone definitely should be up for what is it supporting actor? I think whatever that is he deserves this Anyway, now I'm in this movie for almost an hour and a half So now I go back down to get my phone. The phone is all set. As you can see it's all totally fixed Everything I've tested the camera. It works wonderful $85 plus tax came to $91 Still a lot less than that 150 I would have started with you know, I Don't think that my wife and I Really have paid much attention to the insurance plan because we are paying an insurance plan I don't know how much it is a month, but my goodness Verizon are you guys kidding? I wonder if you're doing the same thing or if AT&T is doing the same thing and all these other companies sprint That's just Kind of highway robbery in a way. How can you charge so much to repair something like that? I mean, that's phenomenal and you're gonna get beaten up I mean, I appreciate the customer service that this guy at Verizon gave me to tell me to go to a kiosk And I'm telling you this because this is gonna happen to some of y'all I know as a matter of fact that it happens and we always kind of tend to go back to where we bought it You could probably get a major deal by going to a kiosk in a mall or maybe one of those little small independent places so do that and That's basically my story. I left the house at 9 30 I got back home at 3 30 and I had to go to a networking event at 5 Pretty much a wasted day But you never know what's gonna happen. So that's my story. My name is Mitch Mitchell. Hope you enjoyed the story Hope you learned a lesson Hope you like the mini review I gave of creed and I will talk to y'all again later