 Fred loves his job as a program manager at FAO. He helps ensure projects run smoothly and builds trusted relationships with FAO's beneficiaries and service providers. Today, Fred is meeting with Amara whose company supplies fresh vegetables to one of FAO's community projects. Fred knows that Amara is a single mum and that her daughter is very ill. During their meeting, Amara tells Fred she's struggling financially. She asks if he could use his inside knowledge to help her brother tailor his CV to fit a newly opened position at FAO so he can help pay the family's medical bills. In return, Amara promises a big discount on vegetables. Back at the office, Fred ponders the situation. On one hand, he wants to help Amara find a solution so she can pay for her daughter's hospital bills. He also wants to get a good price on vegetables for FAO's project. It seems like a win-win situation, he thinks. But on the other hand, he knows that it would be unethical if he used his position and experience to help Amara's brother adapt his CV to the requirements of the FAO job application. What should Fred do? As an FAO ambassador, Fred knows it's important to behave ethically every day in every way. So he visits the ethics office where he shares his dilemma with Maya, the ethics officer. She understands Fred's difficult situation and offers guidance on how he could manage this potential conflict of interest. While it would be unethical for Fred to help Amara's brother with his CV, he can share a link to FAO's employment page. And if he wants to, he can provide information about other public resources that are not related to FAO, such as job training programs or financial assistance programs. Maya also agrees that it would be against FAO's values to accept any gifts or favors from Amara. She praises Fred for telling her about his dilemma and for trying his best to protect himself as well as FAO's reputation. When Fred shares his decision with Amara, she is a little upset but completely understands. She says she wouldn't want to create any problems for Fred. Fortunately, Amara's brother is able to secure a job at a local bakery to help pay for quality medical care for her daughter. And thanks to Maya's support, Fred feels empowered to handle any future potential conflicts of interest in a kind and ethical way. Remember, facing a potential conflict of interest doesn't mean you've done something wrong. Sometimes the solutions aren't simple, but if you chat with an FAO ethics officer, we'll work it out together.