 Hi y'all, Liz here, still talking about training and today I want to talk about the dusting basics. So when you're dusting, there are a ton of different ways, the same as there is to cleaning any other part of the house. But people tend to be a little bit more persnickety about how they dust. Everybody has very defined ideas about what you should touch and what you shouldn't touch when you should touch things before or after you vacuum, how often you should touch things if you clean it, pick it up, move it, if you don't, if you go around it, all of these things matter. So I'm going to give you just some really, really basic things for you to find out about, to ask about. The first thing is, am I supposed to move things when I dust? And sometimes you are supposed to move things and sometimes you're not, most likely. You need to know when. How do I know when I'm supposed to move things and when I'm not supposed to move things? If an area is super, super cluttery, am I supposed to move every single one of those things? And if I am, how do I get them back where they belong again? Am I supposed to take a picture to know where they are, take a picture of the area and then push them down and then look at the picture and put them all back? Or am I not supposed to move them around? So it's going to be really important for you to find out what you do with all those little tiny knick-knacks, especially if you have a whole bunch, makes a really big deal. You also need to know, it's really important for you to know about closed cases. Somebody sends you into a room to dust, do you open up a case to dust in there? Like a knick-knack shelf or something? You need to know that. Some companies we do, some companies we don't. And some companies you do in some houses, but in other houses you don't. So that's an important thing for you to figure out. When do I do it? When do I not? And how do I know when? Also when you're dusting, what about the outsides of curio cabinets with glass? Do I clean that or not? And if I'm cleaning the glass, do I do the inside of the glass as well or only the outside of the glass? And how do I clean the glass? Do I clean it like I would a mirror or do I clean it differently? And how do I make that decision? The reason this question is really important about the glass is in mirrors, many times you can spray whatever it is that you're going to spray on a mirror and you can clean it. But many times you cannot spray on a curio cabinet's mirror. It might be old and the overspray will hurt the wood like if it's an antique. You might have to worry about it, the chemical dripping down inside. There are a lot of reasons why you might not be able to spray. On the other side, your company might insist that you always spray because you can get a cleaner film, whatever. There are a lot of different reasons why people insist on spraying. It doesn't matter what the reason is for my conversation, it just does for you to know what it is for you in your houses and your company. Spray, no spray, when and when. Alright, the other thing that you're really going to have to be worrying about when you are dusting around in a room is when are you using moisture and when are you not? When are you using like a dry cloth or a damp cloth or spraying something? This can get really, really tricky. If you're not trained really well and even if you are trained really, really well, one house can be different than another house, can be different than another house. And it's very easy to cause a lot of damage in rooms that you dust and that's why it's so important to know exactly how to handle moisture, dry, microfibers, brushes. Do you guys use ostrich feathers or long cobwebbers or maybe you only use microfiber or maybe you only use pre-treated dusting cloths? There's a lot of different ways. You need to find out what it is and what is the difference? When do I do this and when do I do this other thing so that you're clear about that? The next thing that you need to know is what's valuable and what's not. Not everything that you're going to run into is going to be hugely valuable but there are a lot of things that are very valuable and you need to know am I supposed to touch these things or not? If you are supposed to touch them, you want to stop what you're doing, take a breath and go slowly. Treat it the way you're taught. Are you supposed to hold it with one hand and clean with the other or pick it up and clean it? I don't know what it is. Depends on the item but you need to find out. For sure you need to stop, take a breath and focus on anything that you have to clean that is expensive and they're going to tell you and if they don't tell you, ask. How do I know which things are really valuable? Which things are really expensive? You can easily run into a decorative bowl that looks like it's just a glass bowl that can cost $10,000. You need to know how to identify some of these really expensive things and how to treat them and how to care for them. Next thing that you need to know when you're dusting is do you do the furniture? I know, no, not do you dust the furniture. Is vacuuming your furniture included in part of your dusting process? For some companies it is, some companies it's not. Some companies do the vacuuming of the furniture when they vacuum the floor and some companies do it when they're doing the dusting. What do you do in your company or do you do it at all? I don't know. But you need to find out. But how to handle the furniture is going to be a big deal. Also what do we move? Do we move stuff that weighs less than 10 pounds, less than 15 pounds, don't move anything? Pick everything up, slide things out. How do we move things or do we move things or do we not move things and when do we clean under things? Is it stuff that our vacuum can fit under? Do we have a different attachment? You need to find out about cleaning under every single thing in all of your dusting rooms. All right. I gave you the biggies. The one that I didn't give you but it falls right in line with the glass on your Curios is your picture frames. So you might have pictures on the wall that are in glass and frames. How do you clean those? Also paintings. Do you clean them? And if you do how? You need to be extremely careful with the painting because you can actually severely, you can ruin it by lots of different ways. You can ruin it. Your bosses and your trainers will tell you about that. You need to find out how do you do artwork that's hanging on the walls regardless if it's in glass or if it's not glass. All right. That's the last one and my question for you today is do you know of anything, any name brand that is really expensive that you're nervous about? Is there anything that's really making you nervous about dusting in any other rooms? Tell your trainer. Okay. Talk to you tomorrow. Bye.