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Improving relationships with external suppliers and internal colleagues

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Published on Jul 27, 2012

Kevin Ferrol, Supply Chain Manager at Centrica explains how, in order to maximise value for their own business, relationship management is a key focus area for Centrica. Kevin outlines how successful SRM takes time, energy and resource - Centrica have separated out the roles of contract owners and relationship managers in order to keep discussions relevant and on track. Part of the EPN Speaker Series: http://bit.ly/sH1lH6

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