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Streamed live on Dec 5, 2012
Standard+Case is about applying a body of knowledge called Adaptive Case Management to ITSM, synthesising it with our existing ITIL process approach.
This is the 22nd presentation in our ground-breaking 24 hour global virtual conference, "Tomorrow's IT Service Future Today" otherwise known as #TFT12. Follow along by watching our feed or see the resulting videos on our #TFT12 "Tomorrow's IT Service Future Today" playlist after.