 Dear UPU colleagues, we are very happy and honoured to be once again amongst the top three countries in the UPU ranking. So thanks to the UPU experts who have conducted this very comprehensive and valuable study and I think that reliability, reach, relevance and resilience are exactly the attributes a modern postal operator has to have. The last couple of months under the circumstances of the COVID-19 crisis have been very challenging for us as postal operators. But they have also shown that we as postal operators are really critical for society but also for the economies in our countries. So therefore it's very important that we as postal operators drive quality, drive innovation and also digitalisation. Two examples from this year of Deutsche Post in Germany for digitalisation was that we launched a service called digital notification of letters and also real-time track and trace for parcels. But those are only two examples for digital services we as postal operators can initiate to improve the quality for our customers. But we shouldn't only focus on the quality in our domestic networks, we should also work collectively together within the UPU framework to improve customer satisfaction in our global network to drive innovation collectively within the UPU. Happy World Post Day.